Experienced Global Sales and Booking Representative with a strong background in customer coordination, sales support, and international business operations. Skilled in managing client relationships, handling quotations and bookings, and ensuring smooth communication across global markets. Known for reliability, attention to detail, and delivering timely, customer-focused solutions.
Coordinate directly with cargo agents to provide competitive quotations and secure shipments through effective negotiation.
Excel in customer acquisition, building strong relationships with clients to drive business growth.
Manage the entire sales process, ensuring seamless operations and high customer satisfaction.
Develop and implement tailored sales strategies based on market trends and customer needs.
Overview
1
1
year of professional experience
6
6
years of post-secondary education
Work History
Global Inside Sales and Booking Representative
RDM INDIA PVT. LTD. (A SUBSIDIARY OF LUFTHANSA CARGO)
New delhi
03.2025 - Current
Managed complex air cargo bookings involving Dangerous Goods Regulations (DGR), AVI (Live Animals), and temperature-sensitive shipments, ensuring full regulatory compliance.
Prepared accurate and competitive freight quotations while adhering to airline and IATA guidelines.
Coordinated end-to-end shipment handling, ensuring timely movement and delivery of specialized cargo.
Provided proactive shipment status updates to clients, maintaining clear and consistent communication throughout the process.
Ensured proper documentation and compliance for restricted and special cargo shipments.
Provided excellent customer support by answering client questions and offering logistics solutions based on their needs.
Education
Master of Arts - English Language And Literature
Indira Gandhi National Open University
New Delhi , India
01.2023 - 06.2025
Bachelor of Arts - Humanities
Janki Devi Memorial College
New Delhi , India
08.2019 - 10.2022
Skills
Customer relationship management
Proactive communication
Problem solving
Flexible and adaptable
Friendly, positive attitude
Relationship building
Time management
Attention to detail
Certifications
Business Banking Associate from GMR Varalakshmi Centre of Empowerment and Livelihoods.
Digital Marketing from Digiperform Institute.
Language
Hindi
English
Arabic
Timeline
Global Inside Sales and Booking Representative
RDM INDIA PVT. LTD. (A SUBSIDIARY OF LUFTHANSA CARGO)