Summary
Overview
Work History
Education
Skills
Certifications
Language
Timeline
Generic

Alina

New Delhi

Summary

Experienced Global Sales and Booking Representative with a strong background in customer coordination, sales support, and international business operations. Skilled in managing client relationships, handling quotations and bookings, and ensuring smooth communication across global markets. Known for reliability, attention to detail, and delivering timely, customer-focused solutions.

  • Coordinate directly with cargo agents to provide competitive quotations and secure shipments through effective negotiation.
  • Excel in customer acquisition, building strong relationships with clients to drive business growth.
  • Manage the entire sales process, ensuring seamless operations and high customer satisfaction.
  • Develop and implement tailored sales strategies based on market trends and customer needs.

Overview

1
1
year of professional experience
6
6
years of post-secondary education

Work History

Global Inside Sales and Booking Representative

RDM INDIA PVT. LTD. (A SUBSIDIARY OF LUFTHANSA CARGO)
New delhi
03.2025 - Current
  • Managed complex air cargo bookings involving Dangerous Goods Regulations (DGR), AVI (Live Animals), and temperature-sensitive shipments, ensuring full regulatory compliance.
  • Prepared accurate and competitive freight quotations while adhering to airline and IATA guidelines.
  • Coordinated end-to-end shipment handling, ensuring timely movement and delivery of specialized cargo.
  • Provided proactive shipment status updates to clients, maintaining clear and consistent communication throughout the process.
  • Ensured proper documentation and compliance for restricted and special cargo shipments.
  • Provided excellent customer support by answering client questions and offering logistics solutions based on their needs.

Education

Master of Arts - English Language And Literature

Indira Gandhi National Open University
New Delhi , India
01.2023 - 06.2025

Bachelor of Arts - Humanities

Janki Devi Memorial College
New Delhi , India
08.2019 - 10.2022

Skills

  • Customer relationship management
  • Proactive communication
  • Problem solving
  • Flexible and adaptable
  • Friendly, positive attitude
  • Relationship building
  • Time management
  • Attention to detail

Certifications

  • Business Banking Associate from GMR Varalakshmi Centre of Empowerment and Livelihoods.
  • Digital Marketing from Digiperform Institute.

Language

  • Hindi
  • English
  • Arabic

Timeline

Global Inside Sales and Booking Representative

RDM INDIA PVT. LTD. (A SUBSIDIARY OF LUFTHANSA CARGO)
03.2025 - Current

Master of Arts - English Language And Literature

Indira Gandhi National Open University
01.2023 - 06.2025

Bachelor of Arts - Humanities

Janki Devi Memorial College
08.2019 - 10.2022
Alina