Alina Job
Account Specialist II
Mumbai
Summary
Dynamic Retail and Customer Service Executive with a proven track record of efficiently addressing inquiries and resolving issues. Recognized for fostering positive customer experiences through a collaborative approach and a strong service-oriented mindset, driving loyalty and satisfaction. Results-driven professional with extensive experience in client account management, adept at developing robust client relationships and implementing effective strategies that propel business growth. Known for adaptability in dynamic environments, complemented by strong analytical and communication skills that enhance team collaboration and operational efficiency.
Overview
4
4
years of professional experience
3
3
Languages
Work History
Account Specialist II
J.P MORGAN CHASE
11.2024 - Current
- Managed multiple accounts simultaneously, demonstrating exceptional organizational skills and attention to detail.
- Maintained strong relationships with clients through regular communication and proactive problem-solving efforts.
- Completed routine and complex account updates to resolve problems.
- Built strong relationships with clients.
- Resolved complex billing and payment issues for balanced, accurate accounts.
- Achieved high levels of client satisfaction through timely resolution of billing disputes or other account-related concerns.
- Adhered to standards of quality and service as well as all compliance requirements.
- Enhanced client satisfaction by promptly resolving account issues and providing exceptional customer service.
- Implemented feedback mechanisms, gathering critical insights to drive continuous improvement in service delivery.
Process Associate
TCS
06.2023 - Current
- Working in TCS Mumbai as a process Associate providing customer support for CITI U.S clients since June 2023.
Retail Customer Service Executive
CONCENTRIX (J.P MORGAN CHASE)
11.2021 - 03.2023
- Worked as a retail customer service agent, providing help and solution to customers.
Education
Bachelor of Arts - History, Sociology Double Major
Sofia College
03-2021
Higher Secondary School Certificate -
Apostolic Carmel College
03-2017
Secondary School Certificate -
Apostolic Carmel High School
03-2015
Skills
Have good knowledge of Windows applications and PowerPoint
Customer relationship development
Written communication
Adaptability
Efficient in Internet and Basic Computer Applications
Ability to communicate effectively both verbally and in writing with customers and colleagues
Customer engagement
Problem-solving aptitude
Excellent communication
Timeline
Account Specialist II
J.P MORGAN CHASE
11.2024 - Current
Process Associate
TCS
06.2023 - Current
Retail Customer Service Executive
CONCENTRIX (J.P MORGAN CHASE)
11.2021 - 03.2023
Bachelor of Arts - History, Sociology Double Major
Sofia College
Higher Secondary School Certificate -
Apostolic Carmel College
Secondary School Certificate -
Apostolic Carmel High School
Address
Parinee Essence B 1704
Babrekar Nagar
Kandivali West
MUMBAI 400067
Hobbies
Singing and Reading also very enthusiastic about meeting new people from all walks of life and learning about topics related to psychology fitness and music.