Alina Sabu
Thrissur
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
5
5
years of professional experience
Work History
Operations & Reservations Officer
Onexbus Canada
Brampton
12.2022 - 01.2025
- Provide exceptional customer service, addressing complaints and resolving issues efficiently
- Manage reservations, processing payments, sending confirmation details, and resolving booking issues
- Promote additional services and special packages to customers, enhancing their travel experience
- Offer reservation support, assisting customers with amendments or cancellations
- Maintain accurate records of customer interactions, transactions, and feedback
- Collaborate with travel partners and internal teams to resolve issues and ensure seamless travel experiences
- Monitored operations and reviewed records and metrics to understand company performance.
Executive Secretary
Jos Alukkas
Thrissur
07.2023 - 09.2024
- Managed executives' calendars to keep track of events, meetings and activities.
- Delivered optimal administrative, customer service and case management support.
- Organized meetings, conferences, and travel arrangements for executives.
- Relayed messages, retrieved reports and printed documents for co-workers to assist with office workflow.
- Facilitated communication between executives and other departments within the organization.
- Provided assistance in resolving customer complaints or inquiries in a timely manner.
- Greeted and directed visitors, answered phone calls, and provided general administrative support.
- Coordinated various office activities such as ordering supplies and arranging catering services for events.
- Monitored emails received by executive personnel; responded promptly when appropriate.
Legal Executive
Cherussery credits
Thrissur
01.2023 - 06.2023
- Gathered public records and interviewed witnesses relevant to cases.
- Leveraged knowledge of precedents and applicable laws to determine probable case outcomes.
- Provided administrative support by organizing files, preparing correspondence and scheduling appointments.
- Reviewed legal materials for compliance to correct issues.
- Advised clients regarding legal matters, business transactions and claim liability.
Bussiness Development Manager
CFCICI
Thrissur
02.2022 - 12.2022
- Managed the sales pipeline and forecasted sales targets to ensure business objectives were met.
- Maintained open and ongoing communication with clients to meet needs and expectations.
- Conducted research on industry trends, competitor activities, and customer needs.
- Leveraged cold calling, in-person visits and referrals to build leads.
- Maintained a database of existing customers and prospective leads.
Customer Relations Manager
Carclub Exotic Machines
Thrissur
06.2020 - 01.2022
- Developed strategies for improving the overall quality of the customer experience.
- Maintained accurate records of customer interactions and transactions.
- Assisted customers with inquiries via telephone, email, or online chat.
- Created reports summarizing customer feedback and complaints for management review.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Recruited and trained new employees to meet job requirements.
Education
BBA LLB - Law
02-2024
Skills
- Customer service
- Customer satisfaction
- Information gathering
- Business administration
- Team leadership
- Complaint resolution
Languages
- English
- Malayalam
Timeline
Executive Secretary - Jos Alukkas
07.2023 - 09.2024
Legal Executive - Cherussery credits
01.2023 - 06.2023
Operations & Reservations Officer - Onexbus Canada
12.2022 - 01.2025
Bussiness Development Manager - CFCICI
02.2022 - 12.2022
Customer Relations Manager - Carclub Exotic Machines
06.2020 - 01.2022
Aim College of Law - BBA LLB, Law
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