Summary
Overview
Work History
Education
Skills
Languages
Timeline
Alina Sabu

Alina Sabu

Thrissur

Summary

Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.

Overview

5
5
years of professional experience

Work History

Operations & Reservations Officer

Onexbus Canada
Brampton
12.2022 - 01.2025
  • Provide exceptional customer service, addressing complaints and resolving issues efficiently
  • Manage reservations, processing payments, sending confirmation details, and resolving booking issues
  • Promote additional services and special packages to customers, enhancing their travel experience
  • Offer reservation support, assisting customers with amendments or cancellations
  • Maintain accurate records of customer interactions, transactions, and feedback
  • Collaborate with travel partners and internal teams to resolve issues and ensure seamless travel experiences
  • Monitored operations and reviewed records and metrics to understand company performance.

Executive Secretary

Jos Alukkas
Thrissur
07.2023 - 09.2024
  • Managed executives' calendars to keep track of events, meetings and activities.
  • Delivered optimal administrative, customer service and case management support.
  • Organized meetings, conferences, and travel arrangements for executives.
  • Relayed messages, retrieved reports and printed documents for co-workers to assist with office workflow.
  • Facilitated communication between executives and other departments within the organization.
  • Provided assistance in resolving customer complaints or inquiries in a timely manner.
  • Greeted and directed visitors, answered phone calls, and provided general administrative support.
  • Coordinated various office activities such as ordering supplies and arranging catering services for events.
  • Monitored emails received by executive personnel; responded promptly when appropriate.

Legal Executive

Cherussery credits
Thrissur
01.2023 - 06.2023
  • Gathered public records and interviewed witnesses relevant to cases.
  • Leveraged knowledge of precedents and applicable laws to determine probable case outcomes.
  • Provided administrative support by organizing files, preparing correspondence and scheduling appointments.
  • Reviewed legal materials for compliance to correct issues.
  • Advised clients regarding legal matters, business transactions and claim liability.

Bussiness Development Manager

CFCICI
Thrissur
02.2022 - 12.2022
  • Managed the sales pipeline and forecasted sales targets to ensure business objectives were met.
  • Maintained open and ongoing communication with clients to meet needs and expectations.
  • Conducted research on industry trends, competitor activities, and customer needs.
  • Leveraged cold calling, in-person visits and referrals to build leads.
  • Maintained a database of existing customers and prospective leads.

Customer Relations Manager

Carclub Exotic Machines
Thrissur
06.2020 - 01.2022
  • Developed strategies for improving the overall quality of the customer experience.
  • Maintained accurate records of customer interactions and transactions.
  • Assisted customers with inquiries via telephone, email, or online chat.
  • Created reports summarizing customer feedback and complaints for management review.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Recruited and trained new employees to meet job requirements.

Education

BBA LLB - Law

Aim College of Law, Thrissur
02-2024

Skills

  • Customer service
  • Customer satisfaction
  • Information gathering
  • Business administration
  • Team leadership
  • Complaint resolution

Languages

  • English
  • Malayalam

Timeline

Executive Secretary - Jos Alukkas
07.2023 - 09.2024
Legal Executive - Cherussery credits
01.2023 - 06.2023
Operations & Reservations Officer - Onexbus Canada
12.2022 - 01.2025
Bussiness Development Manager - CFCICI
02.2022 - 12.2022
Customer Relations Manager - Carclub Exotic Machines
06.2020 - 01.2022
Aim College of Law - BBA LLB, Law
Alina Sabu