Alisha Anderson
Indianapolis,IN
Summary
Professional with strong experience in mail handling and administrative support. Skilled in sorting, distributing, and managing mail efficiently. Known for strong focus on team collaboration and achieving results. Reliable and adaptable with strong organizational, communication, and multitasking skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Mail Clerk
Post Office USPS
10.2016 - Current
- Maintained a positive attitude even during challenging situations while providing excellent customer service.
- Safeguarded sensitive information through proper handling of confidential correspondence according to company policies.
- Reduced delivery errors by diligently sorting and categorizing mail according to recipient names, departments, and zip codes.
- Maintained a well-organized mailroom, ensuring easy access to materials and efficient workflow for staff members.
- Labeled packages with clear, correct information to reduce mailing errors.
- Contributed to a positive work environment through maintaining a clean, organized, and safety-compliant mailroom facility.
- Collaborated with other departments when necessary to resolve any discrepancies or issues related to incoming or outgoing mail items.
- Managed high-volume mail periods effectively, ensuring that all incoming and outgoing items were processed in a timely manner.
- Provided exceptional customer service by courteously and professionally addressing questions or concerns from staff members regarding mail services.
- Operated various mailing equipment such as postage meters, folding machines, and labelers for efficient mail preparation.
- Developed strong relationships with postal carriers to ensure prompt pick-up and delivery of all incoming and outgoing mail items.
- Supported office staff by providing assistance with packaging, addressing, and shipping of outgoing items as needed.
- Reduced delivery errors, carefully verifying addresses and recipient names before dispatch.
- Enhanced security measures for parcel handling, minimizing risks of loss or damage.
Mail Clerk
Post Office USPS
10.2016 - Current
- Sorted and distributed incoming mail to appropriate departments, ensuring timely delivery
- Processed outgoing mail, including packaging, labeling, and arranging for courier or postal service pickup
- Maintained accurate records of all incoming and outgoing packages and correspondence
- Assisted in the coordination of large-scale mailings, such as company newsletters or promotional materials
- Coordinated with external vendors for bulk mailing projects, negotiating favorable rates and ensuring timely delivery
- Managed inventory of office supplies and replenished stock as needed to ensure smooth operations
- Operated postage meter machine to accurately weigh and affix postage on outgoing mail
- Collaborated with other departments to coordinate special deliveries or shipments requiring additional handling or documentation
- Performed routine maintenance on mailroom equipment to ensure proper functioning at all times
- Responded promptly to internal inquiries regarding package status or location, providing excellent customer service
- Implemented new organizational system for sorting and storing incoming mail, resulting in improved efficiency by XX%
- Tracked and logged all registered or certified mail items for record-keeping purposes
- Assisted employees with shipping personal packages by providing guidance on packaging requirements and available services
- Maintained confidentiality when handling sensitive documents or packages addressed to high-level executives or clients
- Collaborated with team members to coordinate tasks efficiently and ensure timely completion of all assigned duties
- Followed established protocols for handling hazardous materials, adhering to safety guidelines at all times
- Adhered to strict security protocols when working in secure environments or handling confidential documents/materials
- Completed daily checklists to ensure all assigned tasks were completed thoroughly and on schedule each day/shift
- Supported a safe work environment by promptly addressing any potential hazards or unsafe conditions observed
- Maintained a positive attitude even during challenging situations while providing excellent customer service
- Maintained a clean and organized work area to promote safety and efficiency on the job site
- Collaborated with team members to coordinate equipment usage for optimal productivity
- Communicated effectively with supervisors and team members regarding progress updates or potential issues that may arise during operations
- Ensured compliance with all relevant health and safety regulations at all times
Skills
- Customer Service
- Data entry
- Communication skills
- Computer skills
- Delivery coordination
- Order processing
- Problem-solving abilities
Certification
Non-CDL Class C Driver's License
Personal Information
Driving License: Non-CDL Class C
Timeline
Mail Clerk
Post Office USPS
10.2016 - Current
Mail Clerk
Post Office USPS
10.2016 - Current
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