Alisha Baig

Legacy System Modernization Project:

• Spearheading the design, planning, and execution of a strategic initiative to replace three legacy products with a cutting-edge, unified system.
• Collaborating with cross-functional teams to identify key pain points, gather user feedback, and perform thorough market analysis to ensure the new system aligns with current and future market demands.
• Defining a comprehensive roadmap, including achievable milestones and clear deliverables, to guide the development process while keeping stakeholders informed and engaged.

Ongoing Support and Maintenance:

• Overseeing the day-to-day operations and maintenance of the existing legacy products, ensuring they remain stable, secure, and fully functional.
• Conducting thorough risk assessments to identify critical issues and prioritize fixes based on potential impact and urgency, all while minimizing disruption to users.
• Utilizing agile methodologies to efficiently manage bug fixes, enhancements, and feature updates, while continually iterating and improving the user experience.

Stakeholder Management:

• Building and nurturing strong relationships with internal and external stakeholders, including clients, development teams, and senior management, to understand their evolving needs and expectations.
• Collaboratively aligning the project's vision and goals with the organization's overarching strategic objectives, ensuring that the product modernization efforts contribute significantly to the company's growth and success.

Risk Mitigation and Compliance:

• Implementing robust risk mitigation strategies to safeguard against potential data breaches, system failures, and other security threats that may arise during the transition and maintenance phases.
• Ensuring strict adherence to industry regulations and compliance standards, taking into account the financial nature of the products and the need for data privacy and confidentiality.

• Involved in formulating guidelines around Employee relationships with relatives, clients, vendors, and political parties. Creating guidelines around Work from home protocols during the pandemic.
• Helped in Migration of External Directorship & Position and Private Investment Pre-Approval applications from one system into another system and prepare UAT scenarios for the same to test the cases with validating application requirements.

• Monitoring, investigating, and detecting potential records management risk issues, such as data quality, process gaps, and missing framework integration.
• Maintaining oversight of Compliance, assessing residual risks, and providing findings to relevant governance roles.
• Continuous improvement of the records management framework and tracking agreed-upon actions based on findings.
• Facilitating stakeholder training, reviewing bank policies, and ensuring staff understanding of regulatory requirements through a designed ticketing tool.

• Two-year progression at Maersk from Senior Associate to AR Analyst, playing an essential role in collection and reporting, while also involved in migrating business processes to India and contributing to projects aimed at reducing On Account.
• Monitor and administer 400+ customer accounts, including preparing statements, bills, and invoices.
• Research and analyze accounts, generating weekly aging reports and determining payment schedules.
• Initiate collection efforts and contact delinquent customers to secure payment, boosting collections.
• Developed and implemented process improvements, such as streamlined mailing and reorganized file systems, resulting in cost and time savings, and efficiently handling inquiries and resolving discrepancies.
• Key contributions include actively participating in the implementation of the collection tool "GETPAID," identifying challenges, and providing recommendations for improved functionality.

• Conducted fee audits to ensure client claims aligned with insurance policy caveats and reconciled any discrepancies.
• Analyzed client exposure risk by evaluating and forecasting individual contributions to insurer's revenue and produced management reports and dashboards.
• Maintained up-to-date SOPs reflecting process improvements and regularly engaged in critical issue resolution through weekly client calls.
• Received multiple awards and accreditations for outstanding performance, including the highest performance award in April 2012. Also completed the "Gallagher India Accounting Course" in collaboration with "THE INSTITUTES" in 2012.