ALISHA BEGUM

Detail-oriented and analytical professional with 6 years of overall experience, including 1.7 years specializing as a Fraud Analyst. Skilled in fraud detection, risk assessment, transaction monitoring, and investigating suspicious activities across digital platforms. Demonstrated ability to analyze complex data sets, identify fraud patterns, and implement preventive measures to reduce financial losses and protect user integrity. Proven track record of working collaboratively with compliance, operations, and customer support teams to drive efficient fraud management processes. Strong understanding of KYC/AML procedures, regulatory requirements, and fraud tools, with a focus on delivering secure and compliant user experiences.

While working as a Quality Analyst at CogentHub, I independently managed multiple critical responsibilities beyond my core role. I single-handedly trained newly onboarded QAs, conducted daily audits, and provided actionable feedback to associates to maintain performance standards. Additionally, I scheduled and led regular calibration sessions to drive process alignment and continuous improvement. I also introduced enhancements to the QA scorecard, making it more intuitive and agent-friendly. All these initiatives were successfully executed without compromising my own KPIs—demonstrating strong ownership, time management, and leadership.

• Analytical Thinking & Problem Solving
• Workflow Optimization
• Attention to Detail & Accuracy
• Adaptability in Dynamic Environments
• Decision Making Under Pressure
• Tools Proficiency: (e.g., Excel, CRM systems, QA dashboards, fraud detection tools