Hubspot CRM
Alisha Crasto
Sales Manager
Dubai
Summary
Performance-oriented and outgoing sales and care Leader offering exceptional record of achievement over 3-year career. Tenacious manager with strategic and analytical approach to solving problems, bringing in/retaining customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities. Showcasing an upward trajectory and doubling up in revenue generation through B2C sales.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
1
1
Certification
4
4
Languages
Work History
Lead Sales and Care Manager
Fitcy Health
Dubai
03.2021 - Current
- Coached employees in successful selling methods and encouraged cross-selling for additional products and services.
- Produced 4 reports per week to analyze performance against team goals.
- Targeted and prospected for new business through telemarketing, individual creativity and innovation.
- Established and cultivated solid business relationships with new or existing customers.
- Tracked pipeline data, won vs. lost opportunities and lead response times with Salesforce CRM.
- Closed lucrative sales deals using strong negotiation and persuasion skills related to Therapy and Mental health.
- Researched competitors' activities and products to uncover new trends
- Resolved customer issues quickly to close deals, and to cater to damage controls and boost client satisfaction.
- Interpreted sales and pricing policies to departmental personnel and customers.
- Development and implementation of processes and procedures to reach out to clients and close sales deals.
- Led account planning strategy sessions aimed at retaining and acquiring customers and increasing business opportunities.
- Attended weekly meetings to discuss and optimize strategies with Marketing, Product Development teams.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures and to understand the pain points and greviances of the team.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Additionally, coached and counseled customer services representatives, assisting with catering and resolving clients greviances and problem solving with best customer satisfaction.
- Evaluated performance against goals and implemented appropriate development plans on a quarterly basis.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
Digital Marketing Executive
Promodome Digital LLP
Andheri
09.2020 - 03.2021
- Directed traffic growth strategies, SEO, content distribution, email marketing and trackbacks.
- Oversaw preparation of marketing copy, images, videos, emails and other collateral.
- Created printed marketing materials designed to drive campaigns.
- Continually maintained and improved company's reputation and positive image in markets served.
- Conducted trials and tests of marketing channels such as paid acquisition, social media and fresh content creation.
- Managed designs and plans for various campaigns for a well renowned high end furniture brand.
- Worked on photoshop for designing and catering to clients design requirements.
Social Media Marketing Intern
Fitcy Fitness
Dubai
04.2020 - 07.2020
- Designed and presented social media campaign ideas.
- Stayed updated with latest marketing concepts and techniques.
- Conducted daily updates to social media profiles to boost company online presence.
- Analyzed trends in social media posts and followers to maximize views.
- Created content strategies for digital media.
- Created informative and entertaining posts for client's Twitter, Facebook and Instagram pages.
- Assisted with capturing and analyzing social media metrics.
- Working on website design and UI for better visuals and reducing bounce rates.
Education
Masters In Business Administration - Marketing
NMIMS Instutitue of Management
Vile Parle 12.2021 - 12.2023
Bachelors Of Business Management Studies - Marketing
SM Shetty College of Management Studies
Powai 07.2018 - 03.2020
Skills
Sales training and leadership
Patient care and confidentiality
Leadership and team building
Product and service sales
Sales expertise
Graphic design
Training and Development
MS Office
Cultural Awareness
New Business Development
Database Management
Strategic planning
Goals and performance
Sales Reporting
Direct sales
Verbal and written communication
Business development and planning
Customer Relationship Management Software (CRM)
Customer-focused
Accomplishments
- Achieved 80% of the target goals by completing and closing the B2C sales with accuracy and efficiency.
- Got promotion from digital marketing executive to Lead Sales Manager within the span of 1.2 years.
Additional Information
Startup oriented individual with a knack for challenges and problem solving skills.
Software
Slack
Respondio
Certification
Advanced Diploma in Digital marketing
Interests
Playing the Ukelele
Singing
Voice Over Acting
Timeline
Masters In Business Administration - Marketing
NMIMS Instutitue of Management
12.2021 - 12.2023
Lead Sales and Care Manager
Fitcy Health
03.2021 - Current
Digital Marketing Executive
Promodome Digital LLP
09.2020 - 03.2021
Social Media Marketing Intern
Fitcy Fitness
04.2020 - 07.2020
Advanced Diploma in Digital marketing
01-2020
Bachelors Of Business Management Studies - Marketing
SM Shetty College of Management Studies
07.2018 - 03.2020