Alisha Dharmic
Bangalore
Summary
Meticulous and purposeful Operations Specialist with over 5 years of experience in managing accounts receivable, credit analysis, collections analysis, cash application processes, billing, reporting, and order management. Looking for transition management and credit consultation roles to put my experience beneficial for organization. Experienced Team Lead with 5+ years in logistics & operations, specialized in AR and Credit analysis. MBA graduate with a strong foundation in Project handling, Order Management, Client Handling, Stakeholder management, People & Quality management. Proven track record of meeting KPIs, SLAs and KRAs enhancing processes, and steering team performance to achieve business objectives. Skilled in reporting & analysis. statistical insights, dashboards preparation & presentation, with a keen eye for process improvement. Expertise in tools like MS Office suite, Oracle databases & SAP for operational analysis and data interpretation. Experienced Credit Coordinator with focus on managing credit applications, conducting thorough risk assessments, and optimizing financial operations. Demonstrated strengths in negotiation, compliance adherence, and financial reporting. Known for improving efficiency of credit processes and fostering strong relationships with customers to increase repayment rates.
Overview
11
11
years of professional experience
1
1
Certification
Work History
AR Credit coordinator
Accenture
Bengaluru
08.2024 - Current
- Analyzed customer creditworthiness through financial statements, payment histories, and relevant data.
- Recommended credit limits and payment terms based on comprehensive risk assessments.
- Prepared regular reports on credit exposure, collections, and associated risks for management review.
- Conducted detailed credit analysis for high-risk customers, escalating issues when necessary.
- Developed strategies to mitigate credit risk by adjusting terms or securing collateral.
- Collaborated with sales, collections, and legal teams to resolve credit-related challenges.
Freelancer
Spark Education Services
Pune
09.2022 - 07.2024
- Identified operational requirements to inform process enhancements and improve efficiency.
- Gathered and analyzed data to prepare comprehensive reports for continuous improvement.
- Counseled students on effective use of online products, enhancing user experience.
- Developed data models and visualizations to optimize system architecture and reporting capabilities.
Team Leader -Operations
Affinity Xpress
11.2020 - 05.2021
- As a Quality Team Lead, I was in charge of driving quality improvements to enhance efficiency and accuracy within the team.
- I monitored key team metrics and prepared monthly Business Reviews, utilizing various data sources for insights.
- Led quality analysis and reporting team, ensuring adherence to KPIs and process efficiency.
- Conducted volume analysis, data interpretation, and prepared reports using Excel, Visio and SQL.
Team Leader - Operations
UPS LOGISTICS PVT LTD.
09.2015 - 11.2019
- As Team Leader overseeing the US Billing and Brokerage Processes, I managed a team of 30 associates.
- I was integral in planning and executing daily/weekly/monthly reports and deliverables, while ensuring compliance to SOX and audit requirements.
- Managed a team of over 30 associates, overseeing daily operations and performance metrics.
- Played a crucial role in achieving SLA and TAT as set by the organization, consistently meeting KPIs (Quality, productivity etc.) to ensure TAT is achieved.
- Completed one process transition successfully while assisting higher management by creating process manuals, work gaps, improvement areas, productivity analysis and visualization.
- Utilized Excel and PowerBI to analyze billing data, identify trends, and optimize processes.
- Collaborated with cross-functional teams to implement automation solutions, reducing manual workload and improving accuracy.
- Conducted regular training sessions on data management and analysis for team members.
Relationship Manager
ICICI Securities Pvt Ltd
07.2014 - 08.2015
- Strive for business success by integrating effective sales and marketing strategies, converting leads into revenue while prioritizing stress management and customer satisfaction to achieve both short and long-term financial objectives.
- Drove sales and marketing strategies, converting leads into revenue and maintaining client portfolios.
Education
PGDM - Marketing & Finance
New Delhi Institute of Management
New Delhi01.2014
B.B.M-IB -
Maeer's Mit-Som College
Pune01.2011
Skills
- Statistical analysis and problem solving
- Basic tools like MS Excel, Oracle
- Process optimization
- Data analysis and visualization
- Client management
- Critical thinking and reporting
- Effective communication and negotiation
- Portfolio management
- Decision-making
Certification
- Data Analyst masters program, Simplilearn Academy, 2024
- Joint Certification Program on Financial Planning, ICICI, 2013
Personal Information
Date of Birth: 05/13/90
Timeline
AR Credit coordinator
Accenture
08.2024 - Current
Freelancer
Spark Education Services
09.2022 - 07.2024
Team Leader -Operations
Affinity Xpress
11.2020 - 05.2021
Team Leader - Operations
UPS LOGISTICS PVT LTD.
09.2015 - 11.2019
Relationship Manager
ICICI Securities Pvt Ltd
07.2014 - 08.2015
PGDM - Marketing & Finance
New Delhi Institute of Management
B.B.M-IB -
Maeer's Mit-Som College
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