Alisha Erum K
Bengaluru
Summary
Motivated professional with experience supporting Cerner Millennium solutions in fast-paced healthcare environments. Skilled in troubleshooting complex client issues, performing root cause analysis, and managing incidents and changes. Experienced in full lifecycle implementations, technical training, and collaborating with internal teams and clients to ensure system stability and operational excellence.
Overview
6
6
years of professional experience
Work History
Associate Support Integration Architect
Oracle Cerner
Bengaluru
02.2024 - Current
- Ensured high availability and stability of Cerner Millennium domains through proactive monitoring and real-time management of application, middleware, and database tiers.
- Performed advanced incident triage by analyzing system alerts, logs, and monitoring dashboards to identify impact, root cause, and remediation steps within defined SLAs.
- Reviewed and communicated domain-wide issues to internal teams, clients, and Support Service Owners, providing timely operational flashes and technical updates.
- Advised clients and Support Service Owners on Cerner-recommended packages, code fixes, and configuration changes to address defects and improve system stability.
- Supported critical operational activities, including Millennium package installations, Daylight Saving Time (DST) transitions, application upgrades, app-tier migrations, and database maintenance.
- Investigated and resolved complex core configuration issues, including purge failures, operations job issues, queue contention, and resource constraints.
- Conducted impact analysis and post-change validation to ensure production stability across PROD and non-PROD domains.
- Contributed to monthly technical reporting by analyzing client compliance, performance trends, and stability metrics.
- Delivered technical knowledge transfer and training sessions to the SIA community, strengthening operational readiness and troubleshooting capability.
Senior Change Implementation Analyst
Oracle Cerner
Bengaluru
06.2021 - 02.2024
- Configure solution functionality and components in production and non-production environments by analysing and modifying the configuration work plans.
- Skilled in Scheduling, Registration and Core Cerner solution. Involved with troubleshooting and providing techno-functional support of Cerner Solutions and have resolved 5000+ tickets logged by Client by using Change, Incident Management and ITIL Workflow.
- Lead strategy and ownership of multiple client relationships with a high degree of variability. Managed the escalation process for resolving complex issues or situations.
- Provided the training programs for clients on go-live solutions.
- Involved in providing the solution KT's and process KT's to the associates.
Device Associate
Amazon India Development Center
03.2021 - 06.2021
- Gain insight on various application testing procedures in order to execute testing instructions.
- Analyzing the application and implementing the knowledge of different test cases.
- Reporting the end test results accurately and promptly, along with the deviations if observed.
Student Technical Intern, Chatbot Content Curator and NLP Training
Unisys India Pvt. Ltd.
07.2019 - 03.2021
- Deployed an IoT project on" Workplace Occupancy Detection Using IoT and Cloud Computing Technology", which included conducting and narrowing research, analyzing criteria, finding and analyzing solutions and making decision.
- Worked as a content curator for Chatbot, to enhance the detection rate and accuracy of responses in order to satisfy the user needs.
Education
M.Tech - Computer Science and Engineering
Dayananda Sagar College of Engineering
Bengaluru07-2020
B.E - Computer Science and Engineering
Dr.T.Thimmaiah Institute of Technology
KGF07-2018
Pre University - Physics, Chemistry, Mathematics, Biology
B.E.M.L Composite PU College
KGF06-2014
SSLC -
St.Teresa's Girls High School
KGF04-2012
Skills
- MySQL
- CCL (Cerner Command Language)
- Power BI
- JIRA
- SharePoint
- Microsoft Office (Excel, Word, PowerPoint)
- BMC Remedy
- Incident and change management (ITIL)
Cerner Millennium Solutions
Proficient:
- Scheduling, Revenue Cycle Scheduling, Registration / Core, Discern Analytics / Discern Explorer, Cerner Millennium Operations
Intermediate:
- PowerChart, HealtheLife (Patient Portal), Health Information Management (HIM)
Accomplishments
Received Certificate of Recognition for Customer Operations Pinnacle Award Customer First 2025
Projects
- Privacy-preserving e-voting system based on blockchain and cloud computing technology, the proposed framework presents techniques to exploit blockchain in P2P networks to improve the security of e-voting, which is based on the concepts of distributed ledger technology (DLT) and elliptic curve cryptography (ECC) (MTech 2020)
- A three-layer privacy-preserving cloud storage scheme based on computational intelligence in fog computing, the proposed framework is deployed to take full advantage of cloud storage and protect the privacy of the user's data by partitioning and storing the user data in three different locations, in order to make it difficult for intruders to capture the entire data and misuse it (BE 2018)
Declaration
I hereby declare that all the information provided above is true and correct to the best of my knowledge and belief
Timeline
Associate Support Integration Architect
Oracle Cerner
02.2024 - Current
Senior Change Implementation Analyst
Oracle Cerner
06.2021 - 02.2024
Device Associate
Amazon India Development Center
03.2021 - 06.2021
Student Technical Intern, Chatbot Content Curator and NLP Training
Unisys India Pvt. Ltd.
07.2019 - 03.2021
M.Tech - Computer Science and Engineering
Dayananda Sagar College of Engineering
B.E - Computer Science and Engineering
Dr.T.Thimmaiah Institute of Technology
Pre University - Physics, Chemistry, Mathematics, Biology
B.E.M.L Composite PU College
SSLC -
St.Teresa's Girls High School