Alisha Hickey
Greenwood
Summary
Dedicated Shift Manager with expertise in optimizing team performance and problem-solving. Committed to fostering a cohesive workplace culture while ensuring high standards of service and compliance.
Overview
1
1
Certification
3
3
years of professional experience
Work History
Shift Manager
Buffalo Wild Wings
Plainfield, IN
04.2026 - Current
- Managed shift schedules to optimize labor efficiency and meet staffing needs.
- Supervised daily operations to ensure efficient service and adherence to company standards.
- Ensured compliance with health regulations and company policies during shifts.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Addressed customer inquiries and resolved issues to enhance guest satisfaction.
Cook
Buffalo Wild Wings
Plainfield, IN
06.2025 - Current
- Prepared and cooked menu items according to established recipes and standards.
- Collaborated with team members to maintain a fast-paced service environment during peak hours.
- Assisted in managing inventory levels, minimizing waste through efficient food preparation techniques.
- Implemented best practices for sanitation, contributing to health inspection compliance ratings.
- Adapted quickly to changing menu items and customer preferences, maintaining high customer satisfaction levels.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
Assistant Manager
Ben's Pretzels
Kokomo, IN
10.2024 - 05.2025
- Implemented promotional strategies to increase customer engagement and drive sales growth.
- Monitored daily sales reports to identify trends and optimize product offerings.
- Provided exceptional customer service, resolving issues promptly to enhance guest satisfaction.
- Developed strong working relationships with staff, fostering a positive work environment.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Generated repeat business through exceptional customer service.
Team Member
Ben's Pretzels
Kokomo IN
07.2023 - 10.2024
- Handled cash register transactions accurately, ensuring efficient checkout processes for customers.
- Assisted in training new team members on operational procedures and customer service standards.
- Maintained cleanliness and organization of workstations to ensure food safety compliance.
- Prepared high-quality pretzels using established recipes and techniques.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
Education
Bachelor of Science - Biochemistry
Indiana University, Kokomo
Kokomo, INSkills
- Cash handling
- Shift checklists
- Employee training
- Customer service focus
- Availability management
- Operational oversight
- Conflict resolution
- Active listening
- Flexible schedule
Certification
- ServSafe: Food Protection Manager Certification - April 27, 2026 to April 27, 2031
- ServSafe: Alcohol Certification - April 7, 2026 - April 7, 2029
Timeline
Shift Manager
Buffalo Wild Wings
04.2026 - Current
Cook
Buffalo Wild Wings
06.2025 - Current
Assistant Manager
Ben's Pretzels
10.2024 - 05.2025
Team Member
Ben's Pretzels
07.2023 - 10.2024
Bachelor of Science - Biochemistry
Indiana University, Kokomo