Alisha Luthra
Rajpura
Summary
Technical Staff member at MetricStream with expertise in workflow configuration, risk management, and feature enhancement. Improved PDMS module, resulting in increased customer satisfaction and engagement. Demonstrated ability in cross-functional collaboration and effective communication. Proficient in JavaScript with a commitment to continuous improvement in software development practices.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Member of Technical Staff
- MetricStream
Bangalore
03.2025 - Current
- Client - Qatar Islamic Bank (QIB)
- Optimized heatmap modifications for QIB’s Enterprise Risk Management module to improve risk visualization.
- Collaborated with customer to analyze configurations and propose effective heatmap solutions that align with requirements.
- Successfully delivered all changes, significantly increasing clarity and usability in QIB instance.
Member of Technical Staff
- MetricStream
Bangalore
06.2024 - Current
- Client - Standard Chartered Bank (SCB)
- Organized and managed plans for Business Continuity Management to effectively respond to disruptions.
- Developed a custom change request form with integrated workflows linked to existing OOTB functionality.
- Authored business rules and wrote JavaScript, PL/SQL, and SQL code for requirement integration.
- Collaborated with peers to write unit test cases, prepare release notes, and conduct code reviews.
- Engaged with Standard Chartered Bank to clarify additional changes and requirements for timely delivery.
Member of Technical Staff
- MetricStream
Bangalore
11.2023 - Current
- Client - DNATA
- Upgraded policy and document modules (PDMS) to align with customer requirements and business goals.
- Collaborated with product team to enhance PDMS features, improving functionality and customer satisfaction.
- Executed impactful PDMS implementations, delivering updates tailored to user needs.
- Utilized diverse tech stack, including Java, JavaScript, and Business Rules, for scalable feature development.
- Maintained communication with customer and team lead for timely resolution of changes and accurate requirement understanding.
- Demonstrated ownership across application layers, facilitating successful rollout of PDMS enhancements.
- Tested APIs using Postman to ensure proper system integration.
- Integrated BI Views API with Power BI for enhanced reporting capabilities.
Member of Technical Staff
- MetricStream
Bangalore
05.2023 - 11.2023
- Supported Petrons application as part of 7-member development team, ensuring functionality and issue resolution.
- Collaborated with QA teams to identify and resolve bugs early, reducing post-deployment issues.
- Utilized Jira for effective bug tracking and task management, enhancing communication with QA teams.
- Participated in discussions to improve team efficiency and adhere to delivery timelines.
- Contributed to improved release quality by addressing issues promptly during development cycle.
Intern | Member of Technical Staff
- MetricStream
Bangalore
01.2022 - 05.2023
- Client - Infosys
- Implemented high-impact features and enhanced functionalities, boosting user engagement by 20%.
- Configured and maintained self-assessment and enterprise risk management workflows on M7 GRC platform.
- Identified and resolved bugs, reducing application downtime by 30%.
- Collaborated with development partner to enhance out-of-the-box functionality with custom features.
- Organized client meetings to deliver comprehensive project updates.
- Supervised and mentored junior developers to foster skill development.
- Aligned risk controls with business objectives through effective workflow configurations.
Intern
MetricStream
Bangalore
07.2021 - 01.2022
- Client - Aviva, Singlife
- Developed and implemented internal loss management for data uploads for Aviva, Singlife.
- Collaborated with three software engineers to design and deploy solutions, exceeding client expectations.
- Streamlined software development process across cross-functional teams.
- Resolved Jira tickets, provided data scripts, and implemented change requests as part of team efforts.
- Facilitated training sessions for new employees on M7 Platform to enhance onboarding experience.
Education
Bachelor of Technology - Computer Science
Chitkara University
Rajpura06-2022
Skills
- M7 platform
- Workflow configuration
- Database management
- Risk management
- PL/SQL programming
- SQL development
- Business continuity planning
- Operational risk assessment
- Jenkins
- JavaScript and HTML5
- CSS3 and GitLab
- Eclipse and GitHub
- Jira and GIT
- Custom workflows design
- API testing and integration
- Customer service excellence
- Team collaboration strategies
- Effective communication skills
- Java debugging basics
Certification
- MetricStream GRC Essential
- GRC Cloud Security Training
- Low-Code, No-Code Training
Accomplishments
- Awarded the Star Award for exceptional performance in the implementation and upgrade of the PDMS module for dnata, a globally used core system for policy management, recognized for working across Java, JavaScript, and Business Rules, quickly mastering the PDMS framework, and delivering high-quality solutions under tight timelines
- Received the Star Team Award for significant contributions to the successful delivery of the dnata Euphrates 1 Upgrade, recognizing excellence in collaboration, execution, and overall team performance
- Honored with two Spot Awards for consistently delivering high-impact support, demonstrating strong ownership, and playing a key role in ensuring client satisfaction, and timely project delivery
Languages
Hindi
First Language
English
Proficient (C2)
C2
Timeline
Member of Technical Staff
- MetricStream
03.2025 - Current
Member of Technical Staff
- MetricStream
06.2024 - Current
Member of Technical Staff
- MetricStream
11.2023 - Current
Member of Technical Staff
- MetricStream
05.2023 - 11.2023
Intern | Member of Technical Staff
- MetricStream
01.2022 - 05.2023
Intern
MetricStream
07.2021 - 01.2022
Bachelor of Technology - Computer Science
Chitkara University
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