ALISHA MAHAJAN
Customer success representative
North West Delhi,DL
Summary
Customer-focused manager, successfully contributing to company profits by improving team efficiency and productivity. Skilled at effective negotiations and upselling techniques. Utilizes excellent organizational skills to enhance efficiency and lead teams to achieve outstanding sales. Dedicated Associate with experience working in fast-paced environments with diverse groups of individuals.
Overview
5
5
years of professional experience
4
4
Certifications
Work History
Customer Success Representative
BRIGHT MONEY
10.2022 - Current
- Reduced escalations to higher-level support teams by successfully addressing customers'' issues at the first point of contact.
- Enhanced customer satisfaction by providing timely and accurate responses to inquiries through chat support.
- Boosted customer retention, maintaining a professional and empathetic tone throughout all interactions.
- Collaborated with other departments, such as Sales or Technical Support, to ensure seamless customer service experiences.
- Conducted thorough research to provide accurate information, ensuring prompt resolution of customer concerns.
- Achieved high levels of customer satisfaction by consistently meeting or exceeding response time targets.
Marketing Associate
Bonds India
11.2021 - Current
- Planned client events, including product information seminars
- Contacted existing customers and informed them of new product offerings
- Proactively sourced and developed the new business from internal and external referral networks
- Acquired and maintained detailed market, product, and services knowledge to maximize sales opportunities
- Engaged with customers to better understand needs and deliver excellent service.
Branch Manager
Muthoot Mercantile Ltd
02.2021 - 08.2021
- Maximized branch revenue by optimizing operations
- Determined rate locks, disclosures, and fee waivers
- Mentored staff to increase sales success and productivity
- Reviewed loan applications to deliver on company targets
- Completed credit checks with sound research and analysis.
Assistant Manager(CSO)
Axis Bank
09.2018 - 04.2020
- Proficient in managing HNI customers
- Risk profiling and suggesting to the clients regarding the investment products
- Portfolio management
- Dispute handling
- Immediate solutions
- Upselling of products
- Provided positive customer experiences and enhanced brand reputation through attentive, helpful service
- Maintained excellent customer satisfaction by going the extra mile to assist needs, offering helpful support, and delivering service with a smile.
Intern
Axis Bank
07.2018 - 09.2018
- Greeted office visitors, provided information, and directed to appropriate personnel for maximum team efficiency
- Analyzed protocols and offered recommendations to improve processes
- Answered phone calls per day and took messages or transferred them to the appropriate party
- Completed assigned duties and consistently produced high volume of work to support daily business needs.
Education
Post Graduate Diploma In Banking and Services -
Amity University
10.2017 - 05.2018
BBA - undefined
GGSIPU
07.2022 - 05.2015
Skills
Team building
Time management
Customer-focused
Leadership
Upselling
Business strategies
Project management
Corporate communications
Brand management
Event management
Portfolio management
Brand development
Business development
Certification
Email Marketing
Languages
English
Hindi
German
Awards
1st Position in Academics at Graduation Level
Timeline
Customer Success Representative
BRIGHT MONEY
10.2022 - Current
BBA - undefined
GGSIPU
07.2022 - 05.2015
Marketing Associate
Bonds India
11.2021 - Current
Branch Manager
Muthoot Mercantile Ltd
02.2021 - 08.2021
Assistant Manager(CSO)
Axis Bank
09.2018 - 04.2020
Intern
Axis Bank
07.2018 - 09.2018
Post Graduate Diploma In Banking and Services -
Amity University
10.2017 - 05.2018