Alisha Mohanty
Cuttack
Summary
Self-motivated Operations Manager successful in collaborating with consultants, area leaders and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques.
Overview
4
4
years of professional experience
Work History
Operations Manager
PractoMind Solutions LLP
Bhubaneswar
05.2024 - Current
- Performed cost analysis for various projects to determine budget requirements.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
Customer Service Executive
iServeU Technology Private Limited
Bhubaneswar
03.2020 - 02.2022
- Processed orders accurately and efficiently in accordance with company policies.
- Monitored customer feedback regularly to identify areas for improvement in services offered.
- Provided technical support when necessary to resolve complex problems.
- Resolved customer complaints in a timely manner while maintaining professional attitude.
- Responded promptly to emails sent by customers seeking assistance.
- Assisted with customer inquiries related to product information, order status, returns and exchanges, billing issues and more.
- Maintained accurate records of customer interactions, transactions and comments in the database system.
Education
MBA - HR & Marketing
Gandhi Institute of Excellence & Technology
Bhubaneswar05-2024
B.Ed - Education
Acharya Nagarjuna University
Andhra Pradesh03-2019
Bachelor of Science - Science Education
Mahanga Puspagiri Mahavidyalaya
Mahanga03-2017
Intermediate - Science Education
BD Women's College
Nischintakoili03-2014
Matriculation - Secondary Education
Jhadeswarpur High School
Jhadeswarpur03-2012
Skills
- Business Development
- Incidents management
- Marketing
- Customer Retention
- Workflow Optimization
- Performance monitoring
- Process Improvement
- P&L Management
- Inventory Management
- Customer Service
- Performance reporting
Affiliations
- Skilled Dancer.
- Storytelling
Timeline
Operations Manager
PractoMind Solutions LLP
05.2024 - Current
Customer Service Executive
iServeU Technology Private Limited
03.2020 - 02.2022
MBA - HR & Marketing
Gandhi Institute of Excellence & Technology
B.Ed - Education
Acharya Nagarjuna University
Bachelor of Science - Science Education
Mahanga Puspagiri Mahavidyalaya
Intermediate - Science Education
BD Women's College
Matriculation - Secondary Education
Jhadeswarpur High School
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