Alisha Naaz
Keonjhar
Summary
As a highly motivated and results driven professional with a proven track record of success working in a financial service, I am adept in providing valuable investment advice and maintaining a strong relationship with a clients, I posses excellent communication and analytical skills, as well as through understanding of general accounting principles and financial transactions. I am confident with my ability to work with enthusiasm and determination to achieve success in an organisation.
Organized Deputy Manager with strong leadership, customer service and sales expertise. Proficient in scheduling, merchandising, cash handling and inventory management. Trustworthy, reliable and always professional.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
Work History
Deputy Manager operations
ICICI Bank
Keonjhar
03.2024 - Current
- Managed daily banking operations to ensure compliance with policies and procedures.
- Coordinated customer service initiatives to enhance client satisfaction and engagement.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Mainly focusing upon improving the branch GL (general ledger)size which is now estimating of upto 560 crore and identifying potential business opportunities and cross selling the banking products.
- Resolved customer inquiries and complaints, maintaining high service standards.
- Coordinated with other departments to ensure smooth functioning of activities.
- Analyzed sales data to identify trends and adjust strategies accordingly.
Assistant Manager, Customer Service
ICICI Bank
Keonjhar
06.2022 - 03.2024
- Assisting customers with routine transactions such as cashing checks, deposits, withdrawal, fund transfers with proper due diligence.
- Mainly responsible for dealing with affluent clients to provide them the best financial products and financial solutions as per their requirements.
Internship Student
Aashman Foundation
Remote
04.2021 - 07.2021
- Responsible for recruiting candidates through various job portals like LinkedIn and Naukri.
- Responsible for scheduling meetings and interviews with right candidates.
- Led a team of social marketing interns by assigning daily tasks, scheduling meetings, updating with the senior management level.
- Maintained accurate records of participant engagement and feedback for future improvements.
- Helped maintain applicant tracking systems and recruiting metrics.
- Prepared reports summarizing project progress and results for management review.
Education
MBA - Finance and Human Resource Management
Gita Autonomous college
Bhubaneswar, Odisha 12.2020 - 09.2022
Bachelor of Commerce - Business Accountancy
DD University
Keonjhar, Odisha 08.2017 - 09.2020
Skills
- Power BI and Microsoft office tools
- Aware of Banking Software
- Compliance management
- Client relationship management
- Team leadership
- Decision-making capacity
- Operations management
- Problem solving
- Banking operations
- Financial product knowledge
- Cross-selling techniques
- Effective communication
Languages
- English
- Hindi
- Urdu
- Arabic
Timeline
Deputy Manager operations
ICICI Bank
03.2024 - Current
Assistant Manager, Customer Service
ICICI Bank
06.2022 - 03.2024
Internship Student
Aashman Foundation
04.2021 - 07.2021
MBA - Finance and Human Resource Management
Gita Autonomous college
12.2020 - 09.2022
Bachelor of Commerce - Business Accountancy
DD University
08.2017 - 09.2020
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