Summary
Overview
Work History
Education
Skills
Websites
References
Timeline
Generic
ALISHA NAIR

ALISHA NAIR

GOA

Summary

Qualified and professional Duty Manager with twelve years of experience in the field of customer service in the aviation and hospitality industry. Strong, creative, and analytical thinking. Team player with an eye for detail. Proactive guest service professional with several years experience. Excellent hospitality industry prowess and training in roles. Known for great service, reliability and goal-oriented work.

Overview

15
15
years of professional experience

Work History

DUTY MANAGER

GOLDEN TULIP GRAND VIEW RESORT
GOA
06.2024 - Current
  • Overseeing daily operations
  • Creating a positive work environment for employees.
  • Monitored inventory levels to ensure product availability for customers.
  • Investigated customer complaints in a timely manner, resolving issues efficiently.
  • Monitored employee attendance, addressing any punctuality or absenteeism issues.
  • Prepared and presented reports on team performance, challenges, and achievements to senior management.
  • Supervised cash handling procedures, ensuring that all transactions were processed accurately.
  • Monitored performance of staff members, offering advice where appropriate.
  • Conducted regular inventory checks to ensure adequate stock levels were maintained at all times.

DUTY MANAGER

NEXSTAY HOSPITALITY and RESORTS
08.2022 - 06.2024
  • Supervising the efficiency of all processes
  • Proactively monitoring general operations
  • Later got promoted to duty manager
  • Took care of customer problem escalated by other staff members.

CUSTOMER SERVICE EXECUTIVE

WEIZMANN FOREX
12.2018 - 04.2019
  • Leading and managing the team
  • Provided technical support when necessary to resolve complex problems.
  • Assisted customers with price checks, lifting heavy items and addressing other inquiries.

BRAND AMBASSADOR

NUANCE GROUP PVT LTD
BANGALORE
05.2017 - 10.2017
  • Taught customers how to personalize experiences with products and obtain maximum benefit.
  • Worked with employers to identify and stock optimum products.
  • Maintained professionality and efficiency while working closely with leadership.

GUEST RELATION EXECUTIVE

RAVIZ KADAVU
KERALA
01.2017 - 04.2017
  • Educated guests about available amenities and coordinated delivery of desired services.
  • Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
  • Built and maintained productive relationships with employees.
  • Resolved guest complaints in a professional and courteous manner.

SENIOR IN-FLIGHT SERVICE

AIR PEGASUS
BANGALORE
11.2015 - 01.2017
  • Identified needs of customers promptly and efficiently.
  • Completed day-to-day duties accurately and efficiently.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Operated a variety of machinery and tools safely and efficiently.

CABIN ATTENDANT

INDIGO AIRLINES
GOA
10.2014 - 11.2015
  • Checked the provision of emergency equipment and information to passengers.
  • Greeted passengers to assist in finding seating assignments and properly stowing items in overhead or under-seat storage.
  • Provided information on aircraft safety procedures to passengers prior to take-off.
  • Performed pre-flight checks on oxygen masks, fire extinguishers, first aid kits, life vests, galley equipment, and other emergency equipment.
  • Attended briefings with other attendants before each flight regarding expected weather conditions en route and at destination airports.
  • Ensured safety regulations were followed by passengers and crew members during flight.

GUEST RELATION EXECUTIVE

HOLIDAY IQ
BANGALORE
06.2013 - 09.2014
  • Built and maintained productive relationships with employees.
  • Delegated work to staff, setting priorities and goals.
  • Educated clients about available amenities and coordinated delivery of desired services.

FOOD AND BEVERAGE HOSTESS

SHERATON HOTEL
BANGALORE
08.2012 - 05.2014
  • Responded quickly to customer inquiries or complaints in a polite and professional manner.
  • Managed reservations by assigning appropriate seating arrangements based on availability.
  • Monitored dining room throughout shift to ensure quality service was provided.

GUEST SERVICE ASSISTANT

VIVANTA BY TAJ FORT AGUADA
GOA
08.2010 - 07.2012
  • Helped patrons find entertainment and sporting events, making reservations, and enhancing customer experience.
  • Updated guest profiles in the computer system with pertinent information related to their stay at the hotel.
  • Answered phone calls in a professional manner and responded to inquiries regarding hotel services.

Education

Graduation of Arts - Hospitality

Sanghai International University
INDIA
01.2018

Diploma - Aviation, Hospitality & Travel and Tourism

Franklin Institute
GOA
01.2009

MSc - Hospitality

IMT GHAZIABAD
INDIA

Skills

  • Inventory management
  • Teamwork and collaboration
  • Cash management
  • Customer relations
  • Customer service

References

  • Operation Manager, Nexstay Hospitality & Resorts, Mr. Aneesh Babu, +91 98477 43011
  • EXECUTIVE CHEF, Country Inn and Suites by Radisson, Mr Susanta Mitra, +91 886-764-0760
  • Assistant General Manager, Nexstay Aromiaa Villas, Mr Kuldip Singh, +919272314823

Timeline

DUTY MANAGER

GOLDEN TULIP GRAND VIEW RESORT
06.2024 - Current

DUTY MANAGER

NEXSTAY HOSPITALITY and RESORTS
08.2022 - 06.2024

CUSTOMER SERVICE EXECUTIVE

WEIZMANN FOREX
12.2018 - 04.2019

BRAND AMBASSADOR

NUANCE GROUP PVT LTD
05.2017 - 10.2017

GUEST RELATION EXECUTIVE

RAVIZ KADAVU
01.2017 - 04.2017

SENIOR IN-FLIGHT SERVICE

AIR PEGASUS
11.2015 - 01.2017

CABIN ATTENDANT

INDIGO AIRLINES
10.2014 - 11.2015

GUEST RELATION EXECUTIVE

HOLIDAY IQ
06.2013 - 09.2014

FOOD AND BEVERAGE HOSTESS

SHERATON HOTEL
08.2012 - 05.2014

GUEST SERVICE ASSISTANT

VIVANTA BY TAJ FORT AGUADA
08.2010 - 07.2012

Graduation of Arts - Hospitality

Sanghai International University

Diploma - Aviation, Hospitality & Travel and Tourism

Franklin Institute

MSc - Hospitality

IMT GHAZIABAD

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