Alisha Patel - Database Developer - Consilium Software

Summary

Dynamic Database Developer and aspiring AI/ML Specialist with a solid foundation in database administration, SQL development, and data engineering, complemented by one year of professional experience. Proven expertise in managing enterprise contact center database environments, including Cisco UCCX, Cisco UCCE, Webex Contact Center, and Genesys Cloud. Proficient in Python and SQL, with a strong focus on data preprocessing, machine learning, and cloud platforms. Skilled in crafting data-driven solutions and collaborating effectively with cross-functional teams to ensure the delivery of reliable, high-quality data systems.

Overview

8

Certifications

2

years of professional experience

Work History

Junior Database Developer

Consilium Software

New Delhi

03.2025 - Current

Administered and maintained relational databases ensuring high availability, data integrity, and optimal performance across production environments.
Managed database administration responsibilities such as scheduling backups, planning for disaster recovery, overseeing user access, and maintaining schemas.
Supervised Cisco UCCX and Cisco UCCE database environments coordinating configuration data, historical reporting schemas, and contact routing tables.
Supported Webex Contact Center database infrastructure, managing data configuration and ensuring seamless integration with contact center operations.
Administered Genesys Cloud ACD and ATS database configurations, supporting workforce management and routing strategy data requirements.
Monitored database health metrics, proactively resolved performance bottlenecks, and implemented indexing strategies for optimized query execution.
Data Engineering and Analytics
Developed and optimized complex SQL queries for efficient data retrieval, reporting, and business intelligence use cases.
Designed and executed ETL (Extract, Transform, Load) pipelines for data migration and transformation across multiple database systems.
Performed data extraction, transformation, and validation to support analytics and data-driven decision-making.
Maintained data quality, consistency, and compliance standards across all structured database environments.
Collaborated with cross-functional teams to translate business requirements into reliable data solutions and reporting frameworks.
Constructed scripts and processes for optimized data integration and routine maintenance.
Developed efficient databases and tailored table structures for web applications.

Data Analyst Intern

KFINTECH

Bhubaneshwar

05.2024 - 05.2024

Converted raw datasets into meaningful formats by performing extensive pre-processing activities such as normalization and transformation.
Optimized SQL queries for faster processing times, increasing overall productivity within the team.
Streamlined data collection processes by implementing efficient data mining techniques.
Developed complex dashboard and reporting tools to track business performance metrics.

Education

Bachelor of Technology - Computer Science and Systems Engineering

Kalinga Institute of Industrial Technology

Bhubaneshwar , Odisha

09.2024

Skills

Programming Languages: Python, SQL

Libraries and Frameworks: Pandas, NumPy, scikit-learn, Matplotlib, Seaborn

Artificial Intelligence and Machine Learning: Supervised Learning, Unsupervised Learning, Classification, Regression, Data Preprocessing, Feature Engineering, Model Evaluation, Cross-Validation

Database Administration: Relational Databases, MySQL, MS SQL Server, Query Optimization, Indexing, Backup and Recovery, Data Integrity, Schema Design

Agile process implementation

PL and SQL development

Performance tuning

Data warehouse maintenance

ETL development

Database normalization

Certification

Data and Analytics Training (Cloud-Based)

Timeline