Alisha Pradhan
Bengaluru
Summary
Seasoned Team Lead/Program Manager with in-depth knowledge in managing diverse teams to drive operational efficiency. Skilled in strategic planning, project management, and conflict resolution. Notable for cultivating productive work environments and fostering professional growth among team members. Previous roles demonstrate significant contributions to process improvements, increased productivity, and business growth.
Overview
12
12
years of professional experience
Work History
Team Lead/Account Manager
Deluxe
Bengaluru
06.2024 - 12.2024
- Deluxe offers media and entertainment services, including digital distribution, cinema, mastering, streaming, and asset management. I manage a subtitling team (client services, order management) of senior account coordinators and account specialists.
- Tracked and managed the team reporting to me by audit and regular feedback.
- Arranged training sessions for new orders, tasks, and programs.
- Client service management and stakeholder management with US clients on a regular basis.
- Managed team shrinkage and work-force task of the subtitling team. (13 members)
Vendor Manager
RK Worldinfocom
Bengaluru
01.2023 - 04.2024
- Managed 50+ Brands along with on-boarded Amazon Sellers/Vendors both top and tail brands, growing their business by more than 10X.
- Stock management, Listing, brand listing, sponsored ads etc. task managed.
- Lead creation and post sales task manged on regular basis.
- Stakeholder management. (Internal and External team/agencies)
Program Executive
PharmEasy
Bengaluru
03.2022 - 01.2023
- Managed Vendors' onboarding process along with performance reviews, metrics, conflict management, training & development.
- SOP creation.
- Stakeholder management.
- Data analysis with program management tasks.
Associate Advisor/Team Lead/Account Manager
Amazon
Bengaluru
03.2015 - 04.2021
- Managed multiple teams from 15-30 members as a team lead/associate advisor in operations.
- Managed multiple projects/programs end to end such as social media and legal escalations along with SOP creation.
- Trained multiple seller support new batch as an auxiliary trainer.
- Mentored more than 7-8 teams.
- Amazon also gave the opportunity to train the outsourced organization for Amazon in Jaipur for three months. (Outsourced org. pilot batches)
Technical Support Executive
HGS (Hinduja Global solutions)
Bengaluru
09.2012 - 09.2013
- International voice process.
Education
NSE's Certification in Financial Markets
National Institute of Securities Markets
Bengaluru07-2014
B.COM
MS Ramaiah College of Arts, Science & Commerce
Bengaluru04-2012
Advanced Diploma in Core HR & HR Generalist
Bengaluru09-2011
Skills
- Project management
- Team building
- Client relationship management
- Training and development
- Conflict resolution
- Performance metrics
- Customer service
- Tools: Salesforce, GIRA
- Program management, tracking, and reporting
Timeline
Team Lead/Account Manager
Deluxe
06.2024 - 12.2024
Vendor Manager
RK Worldinfocom
01.2023 - 04.2024
Program Executive
PharmEasy
03.2022 - 01.2023
Associate Advisor/Team Lead/Account Manager
Amazon
03.2015 - 04.2021
Technical Support Executive
HGS (Hinduja Global solutions)
09.2012 - 09.2013
NSE's Certification in Financial Markets
National Institute of Securities Markets
B.COM
MS Ramaiah College of Arts, Science & Commerce
Advanced Diploma in Core HR & HR Generalist
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