Alisha Rai
Assistant Manager
Gurgaon
Overview
6
6
years of professional experience
Work History
Assistant Manager
Trident Realty
Gurgaon, India
03.2025 - 01.2026
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Sales Manager
Shivali Associates Pvt. Ltd.
Gurgaon, India
07.2023 - 01.2025
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Built long-lasting client relationships through excellent customer service and consistent followups.
Assistant Manager
Smartworld Developers
Gurgaon, India
03.2021 - 04.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
Cabin Crew Member
Vistara International Airlines
Gurgaon, India
11.2019 - 12.2020
- Be well-versed in all safety regulations and emergency protocols.
- Maintain a positive and professional demeanor throughout the flight
- Understanding of different cultures and customs to provide inclusive and culturally
appropriate service to all passengers. - Effective sales skills can be beneficial for promoting products and other onboard.
Education
BBA - Commerce
Gujarat University
Ahmedabad, India 04.2001 -
Associate of Commerce And Business Administration - Commerce
St. Xavier's Higher Secondary School
Ahmedabad, India 04.2001 -
Skills
Customer service and Hospitality
Guest Experience Management
VIP Client Handling
Hospitality standards and professional etiquette
In-flight client supervision
Sales, Marketing, and Business Development
Real Estate Sales
Lead generation and Conversion
Negotiation and deal closure
Sales target achievement
Corporate Tie-ups
Market Research
Achievements and Interests
- Awarded as Employee of the year for outstanding performance at Smartworld Developers :
i) Achieved sales worth 100 Cr+ in 2021-2022
ii) Achieved sales worth 80 Cr+ in 2022-2023
- Successfully onboarded/Empaneled more then 250+ channels partners.
- Spearheaded channel partner engagement for a network of 1700+ partners, strengthening collaboration and business growth
- Handled Tier 1 and Tier 2 real estate markets, including Delhi NCR, Chandigarh, Panchkula, and Panipat, with strong local market knowledge with Trident Realty.
- Worked as freelance real estate consultant, proactively created YouTube video content for multiple projects to showcase properties, highlight key features, to attract potential buyers.
- Gained international exposure through professional and personal travel across Southeast Europe and Southeast Asia, strengthening global market understanding and client interaction capabilities.
Timeline
Assistant Manager
Trident Realty
03.2025 - 01.2026
Sales Manager
Shivali Associates Pvt. Ltd.
07.2023 - 01.2025
Assistant Manager
Smartworld Developers
03.2021 - 04.2023
Cabin Crew Member
Vistara International Airlines
11.2019 - 12.2020
BBA - Commerce
Gujarat University
04.2001 -
Associate of Commerce And Business Administration - Commerce
St. Xavier's Higher Secondary School
04.2001 -