Alisha Richard
Lawyer
Roorkee
Summary
Proven Account Manager with a track record of enhancing client satisfaction and retention at Barbeque Kingdom Grand Venice Mall. Skilled in account development and teamwork, adept at resolving issues and identifying upsell opportunities. Demonstrated excellence in customer service, contributing to financial accuracy and guest satisfaction at Lotus Hotel Roorkee.
Overview
2023
2023
years of professional experience
Work History
Account Manager
Barbeque Kingdom Grand Venice Mall
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
Hotel Receptionist
Lotus Hotel Roorkee
08.2021 - 08.2022
- Collected room deposits, fees, and payments.
- Managed cash transactions accurately, maintaining proper financial records for the reception area.
- Enhanced guest satisfaction by efficiently managing check-ins and check-outs at the hotel reception.
Education
Master of Laws - Criminology
Uttarakhand Technical University, Dehradun
Dehradun, India 04.2001 -
Bachelor of Law -
Gautam Buddha University - Greater Noida
Greater Noida, India 04.2001 -
Skills
Account Management
Teamwork and Collaboration
Account development
Customer Service
Timeline
Hotel Receptionist
Lotus Hotel Roorkee
08.2021 - 08.2022
Master of Laws - Criminology
Uttarakhand Technical University, Dehradun
04.2001 -
Bachelor of Law -
Gautam Buddha University - Greater Noida
04.2001 -
Account Manager
Barbeque Kingdom Grand Venice Mall
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