ALISHA SHAIKH
Pune
Summary
Strategic and hands-on Salesforce Administrator with 5+ years of experience owning end-to-end CRM operations for high-growth SaaS organizations. Proven expertise in Salesforce platform governance, automation, user management, and data quality, enabling cross-functional success across Sales, Marketing, GTM, Finance, and Revenue Operations. Recognized for improving CRM usability, driving user adoption, and delivering scalable, business-aligned solutions.
Overview
5
5
years of professional experience
Work History
Business Applications Administrator - Solution Delivery
Coupa Software
Pune
06.2022 - Current
- Led global Salesforce operations for over 3,000 users across Sales and Service Cloud.
- Collaborated with cross-functional stakeholders to gather business requirements for Salesforce solutions.
- Designed and implemented advanced configurations, including Flows and Process Builders, to automate processes.
- Oversaw Salesforce release cycles, incident management, and system monitoring for optimal performance.
- Partnered with Salesforce Architects to define a strategic CRM roadmap and execute scalable projects.
- Delivered comprehensive training programs and technical documentation to drive user adoption.
- Executed successful projects including 6Sense Integration and Dynamic UI Optimization.
- Recognized as a 2024 Hackathon Winner for developing an automation solution integrating Zapier and Workato.
Salesforce Administrator - Admin Assist
Cognizant Technology Solutions
Pune
02.2021 - 06.2022
- Supported 500+ Sales and Service Cloud users, delivering robust Salesforce administration and configuration services.
- Gathered and translated business requirements into technical Salesforce solutions aligned with best practices.
- Developed and customized Lightning components, workflows, Process Builders, record types, and reports/dashboards to meet business needs.
- Conducted data quality initiatives including duplicate record cleansing and enforced data integrity through automation.
- Created user training materials and documentation to enhance platform adoption and efficiency.
- Awarded a merit increase for significant contributions and exceptional project delivery.
Education
Strategic Leadership And Management Specialization - iMBA
University of Illinois Urbana-Champaign
Champaign, IL12-2025
Bachelor of Engineering - Mechanical Engineering
Sinhgad Academy Of Engineering
PUNE01-2019
Some College (No Degree) - Computer Science
Nowrosjee Wadia College
Pune01-2015
Some College (No Degree) -
St. Felix High School
PuneSkills
- Salesforce platforms: Sales Cloud, Service Cloud, Lightning Experience
- Integrations and automation: AppExchange solutions and third-party integrations
- GTM and revenue tech stack: Clari, DemandBase, 6Sense, Chorus, Consensus, ZoomInfo, LinkedIn Sales Navigator, LeanData, D&B Hoovers, D&B Connect, D&B Finance Analytics, ReferenceEdge, OrgChart Plus, Highspot
- Data and analytics: reporting and dashboards, data analysis, data quality, data governance
- Project and release management: Agile and Waterfall methodologies, Jira, Copado, release planning and deployment
- Stakeholder and business engagement: requirements gathering, cross-functional collaboration, executive communication
- Enablement and adoption: end-user training, technical documentation, system adoption strategies
Projects
- Data Cloud + Agentforce Implementation
Connected Salesforce Data Cloud with Agentforce and Prompt Builder to deliver unified customer insights and enable AI-driven prompts for intelligent, context-aware user interactions. - Flow Migration Initiative
Re-engineered legacy Workflow Rules and Process Builders into scalable, maintainable Salesforce Flows, improving automation reliability and long-term platform sustainability. - Dynamic UI Optimization
Deployed Dynamic Forms and Lightning Page layouts to enhance CRM usability, streamline user workflows, and improve overall user experience. - RingCentral–Salesforce Integration
Integrated RingCentral with Salesforce to streamline communication workflows, improve call logging, and enhance sales and service productivity. - 6sense Integration Blueprint
Designed and implemented the 6sense integration to enable advanced account-based marketing insights and improve alignment between Sales and Marketing teams. - Threading Token Strategy
Implemented Salesforce Lightning Threading Tokens to improve email communication tracking, enhance case visibility, and strengthen service process efficiency.
Certificates & Licenses
- Salesforce Certifications
Salesforce Certified Platform Administrator
Salesforce Certified Platform Administrator II
Salesforce Agentforce Specialist
Project Management Certifications
Atlassian Agile Project Management Professional Certificate
Accenture – Project Management
Management & Consulting Certifications
PwC US – Management Consulting
BCG – Strategy Consulting
AI & Technical Writing Certifications
Google Cloud – Generative AI Certification
LinkedIn Learning – Getting Started with Prompt Engineering
LinkedIn Learning – Technical Writing
Awards & Honors
- Winner, 2024 Hackathon at Coupa, Software for automation innovation with Zapier and Workato.
- Merit increase, Cognizant Technology Solutions, for exceptional performance and impactful project delivery
Declaration
I hereby declare that the information provided above is true and correct to the best of my knowledge and belief, and I take full responsibility for the accuracy of the details mentioned in this résumé
Timeline
Business Applications Administrator - Solution Delivery
Coupa Software
06.2022 - Current
Salesforce Administrator - Admin Assist
Cognizant Technology Solutions
02.2021 - 06.2022
Strategic Leadership And Management Specialization - iMBA
University of Illinois Urbana-Champaign
Bachelor of Engineering - Mechanical Engineering
Sinhgad Academy Of Engineering
Some College (No Degree) - Computer Science
Nowrosjee Wadia College
Some College (No Degree) -
St. Felix High School