Alisha Smith
Morristown
Summary
A results-driven learner with passion for continuous improvement and academic excellence. Proven ability to adapt to new challenges and contribute effectively to team efforts. Reliable and flexible, with strong skills in critical thinking and collaboration. Known for maintaining high standards and delivering quality results.
Overview
14
14
years of professional experience
Work History
Server/Bartender
Horseshoe Indianapolis
12.2010 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
Licensed Insurance Agent
American Income Life
08.2019 - 01.2023
- Calculated quotes and educated potential clients on insurance options.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
- Improved client satisfaction by providing tailored insurance solutions and exceptional customer service.
- Established trust with clients through transparent communication regarding policy costs, coverages, exclusions, limitations, endorsements or riders available upon request.
- Enhanced cross-selling success by identifying complementary products that would further protect clients'' assets or reduce liability exposure.
- Consistently met or exceeded sales targets through diligent prospecting, follow-up, and effective closing strategies.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Developed sales leads from direct referrals, networking and targeted marketing campaigns.
- Developed customized presentations for prospective clients that highlighted relevant products and benefits based on their unique needs.
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Utilized CRM software to manage client relationships.
- Negotiated with insurance underwriters to obtain better coverage and improved rates for clients.
- Educated clients on insurance policies and procedures.
- Collected premiums on or before effective date of coverage.
- Coordinated schedules to arrange management interviews with applicants.
- Enhanced recruitment process for faster hiring by utilizing various sourcing tools such as job boards, social media, and networking events.
Education
Bachelor of Science - Kinesiology
Indiana University
Indianapolis, IN01-2026
High School Diploma -
Connersville High School
Connersville, IN05-2008
Skills
- Strong work ethic
- Exceptional customer service
- Professionalism and ethics
- Quotes and sales
- Customer follow-up
- Team management
- Data interpretation
- Underwriting expertise
- Policy administration
- Appointment management
- Team training and development
Timeline
Licensed Insurance Agent
American Income Life
08.2019 - 01.2023
Server/Bartender
Horseshoe Indianapolis
12.2010 - Current
Bachelor of Science - Kinesiology
Indiana University
High School Diploma -
Connersville High School
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