Alisha Thapa
Ranchi
Summary
I am extremely motivated to constantly develop my skills and grow professionally. Result-oriented and dedicated individual with a proven track record of guest service and operations seeking an opportunity to hone my skills and experience. Having 7 years or work experience in the aviation industry, handling guests and clients from various countries. Eager to contribute to a dynamic organization driven towards success and continue my personal and professional growth in a collaborative and innovative environment. I believe ability is nothing without an opportunity, hence given a chance I am confident with my skills I would be capable to perform my job successfully.
Overview
7
7
years of professional experience
Work History
Senior Customer Service Executive
TATA SIA Airlines Limited (VISTARA)
12.2021 - Current
- Guest profiling that helped handling customer queries, taking appropriate and immediate action thus resolving guest's complaints and provide solution.
- Handle guest requests and then follow ups until the matter is finalized to the guest's satisfaction.
- Co-ordinate with Handling Agents, Airport Operator, Technical Department, Cargo and Catering Team.
- Responsible for handling day-to-day operational issues along with effective handover and takeover with appropriate staff.
- Perform administrative duties in the capacity of assistant to the concierge that includes making reservations and upgrades, contacting guests, providing arrangement of transportation, manning executive counter desk, etc.
- Responsible for complying with internal, regulatory audits and maintaining daily reports, records and log sheets.
- Familiar with Safety and Environmental Protection Policy and carry out the policies and procedures appropriately.
Customer Service Executive
InterGlobe Aviation Limited (IndiGo)
07.2017 - 12.2021
Education
Bachelor of Science -
Yashwantrao Chavan Maharashtra Open University
Nashik, India07.2016
Technical Diploma -
Thakur Institute of Aviation Technology
Mumbai, India07.2016
Skills
- Customer Service
- Product and service knowledge
- Team Training
- Teamwork and Collaboration
- Calm and Professional Under Pressure
- Understanding Customer Needs
- Problem Resolution
ADDITIONAL COURSES
- Holding a valid Load Officer Licence.
- Dangerous Goods Regulations 8,9 and 12 training.
- Completed Amadeus Training and have working knowledge.
- Completed World Tracer Web Software Program Training.
- Completed Flight Tracking and Data Entry Training.
ACHIEVEMENTS
- Fastest Tracker : Received this award for tracking down the missing luggage in a short span of time.
- Fittest of All : Received this award for no sick leave taken and for being punctual.
- Service Champion : For receiving maximum appreciations from internal and external customers.
Timeline
Senior Customer Service Executive
TATA SIA Airlines Limited (VISTARA)
12.2021 - Current
Customer Service Executive
InterGlobe Aviation Limited (IndiGo)
07.2017 - 12.2021
Bachelor of Science -
Yashwantrao Chavan Maharashtra Open University
Technical Diploma -
Thakur Institute of Aviation Technology
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