ALISHA YUSUF
thrissur,India
Summary
Detail-oriented professional with expertise in timeline estimates, project coordination, and schedule management. Skilled in team supervision and proficient in MS Excel, ensuring efficient operations and timely project delivery. Recognized for creative problem-solving abilities, reliability, punctuality, and strong public relations skills. Committed to driving organizational success through effective planning and collaboration.
Overview
6
6
years of professional experience
2019
2019
years of post-secondary education
Work History
Senior Associate (contact Centre Chat Support)
NASEEM HEALTHCARE (33 HOLDINGS)
COCHIN, INDIA
09.2022 - 06.2024
- Improved customer service feedback scores through outstanding service
- Handling customer queries on Web Chat, E-mails and Social Media
- Greeting customers in a friendly, professional manner using the suggested script
- Familiarizing yourself with and remaining up-to-date with changes in our plans and tariffs
- Answering telephonic and e-mail inquiries in a timely manner
- Promoted business to increase customer base and grow revenue
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
Business Development Executive
DHEERAM INNOVATIONS
CHENNAI
12.2021 - 06.2022
- Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales by 100%
- Produced sales documents, finalized deals and filed records
- Maximized sales by keeping areas tidy, fully stocked and correctly priced
- Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
Customer Service Executive
SPICE JET LTD
CHENNAI, INDIA
11.2018 - 11.2021
- Warmly greeted customers by employing positive telephone etiquette and asking well-rounded questions to identify issues
- Handled customer billing errors by researching issues in system and asking detailed questions
- Consulted with customers regarding needs and addressed concerns
- Contacted supervisor immediately when issues required escalation to avoid lost revenue
- Answered questions from customers by phone and email, offering company details and policy information as requested
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints
- Explained benefits and advantages of different product and service offerings to customers.
- Improved customer satisfaction ratings through responsive query resolution.
- Built positive customer rapport through friendly, professional communication.
Education
Bachelor of Arts - BA ENGLISH
IHRD COLLEGE OF APPELIED SCEINCE
Skills
- Timeline Estimates
- Project Coordination
- Schedule Management
- Team Supervision
- Proficient in Ms EXCEL
- Creative Problem Solving
- Reliable and Punctual
- Public Relations
Languages
Malayalam
English
Tamil
Hindi
Urdu
Custom
Personal Information
Timeline
Senior Associate (contact Centre Chat Support)
NASEEM HEALTHCARE (33 HOLDINGS)
09.2022 - 06.2024
Business Development Executive
DHEERAM INNOVATIONS
12.2021 - 06.2022
Customer Service Executive
SPICE JET LTD
11.2018 - 11.2021
Bachelor of Arts - BA ENGLISH
IHRD COLLEGE OF APPELIED SCEINCE
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