Alisha Babu Shaik
Chennai
Summary
18+ years of Wal-Mart domain expertise in driving complex projects, developing and executing strategies, and leading high-performing teams. Strategic thinker with the ability to identify opportunities and develop plans to achieve organisational objectives. Strong interpersonal and communication skills to foster relationships and build consensus..
Overview
18
18
years of professional experience
Work History
Sr Manager II, Technology Services Engineering
Wal-Mart Global Tech India
Chennai
10.2021 - Current
- Delivered exceptional results through leadership of initiatives focused on operational and product excellence in the catalog and item inventory domain.
- Managed comprehensive activities across all levels (L1-L4) for 10+ tracks at IDC through leading teams of more than 80 full-time employees.
- Consistently surpassed expectations by driving a remarkable 18% improvement in FTE efficiency year after year.
- Consistently achieved 100% success rate for all implemented changes.
- Maintained an exceptional score of 4.9 out of 5 for the Merchant Experience Rating, demonstrating strong ability to assess tasks and track performance.
Sr Manager I, Technology Services Engineering
Wal-Mart Global Tech India
Chennai
09.2020 - 09.2021
- Managed the process of onboarding, building, and stabilizing a 150+ FTE Catalog Ops team in IDC for initial setup.
- Conducted thorough analysis for effort estimation and successfully eliminated extra HC's requests.
- Negotiated with suppliers to successfully onboard contractors.
- Efficiently handled all aspects of knowledge transition for multiple catalog tracks.
Service Delivery Manager - Projects
Cognizant Technology Solutions
Chennai
08.2019 - 09.2020
- Developed and implemented strategies to improve customer satisfaction levels.
- Collaborated with internal teams to develop best practices for service delivery processes.
- Ensured SLA compliance and maintained service delivery quality standards.
- Negotiated contracts with clients to ensure smooth and profitable contract management.
- Elevated operational stability for key Wal-Mart applications: ItemFile,DSS,Retail Link ,EDI ,GRS & OMS tracks by directing and overseeing activities conducted by a workforce exceeding 105 full-time employees.
- Automation Champion for overall Cognizant engagement.
Service Delivery Manager - Projects
Cognizant Technology Solutions
Bentonville
08.2017 - 08.2019
- Developed and implemented strategies to improve customer satisfaction levels.
- Collaborated with internal teams to develop best practices for service delivery processes.
- Ensured SLA compliance and maintained service delivery quality standards.
- Negotiated contracts with clients to ensure smooth and profitable contract management.
- Elevated operational stability for key Wal-Mart applications: ItemFile,DSS,Retail Link ,EDI ,GRS & OMS tracks by directing and overseeing activities conducted by a workforce exceeding 105 full-time employees.
- Automation Champion for overall Cognizant engagement.
Sr Associate - Projects
Cognizant Technology Solutions
Bentonville
08.2014 - 07.2017
- Created detailed reports for tracking progress against established goals and objectives.
- Monitored project performance metrics to evaluate effectiveness of processes and procedures.
- Developed and implemented project plans and schedules to ensure successful completion of projects.
- Led and delivered operational stability for Wal-Mart Apps, specifically ItemFile and Replenishment with a team of 50+ FTEs.
Associate - Projects
Cognizant Technology Solutions
Bentonville
08.2011 - 07.2014
- Led and achieved operational stability for Walmart ItemFile apps.
- Developed project plans for implementing new business initiatives.
- Collaborated with cross-functional teams on various aspects of the project lifecycle.
- Led cross-functional teams to deliver projects on time, within budget, and according to specifications.
Programmer Analyst
Cognizant Technology Solutions
Bentonville
09.2009 - 07.2011
- Developed GLS and GRS mainframe programs for Wal-Mart.
- Prepared technical documentation including flowcharts, diagrams, manuals, reports. related to programming projects.
- Analyzed user requirements, developed detailed system design specifications and wrote program code for applications.
Programmer Analyst
Cognizant Technology Solutions
Chennai
07.2007 - 08.2008
- Developed GLS and GRS mainframe programs for Wal-Mart.
- Prepared technical documentation including flowcharts, diagrams, manuals, reports. related to programming projects.
- Analyzed user requirements, developed detailed system design specifications and wrote program code for applications.
Programmer Analyst Trainee
Cognizant Technology Solutions
Chennai
12.2006 - 07.2007
- Developed GLS and GRS mainframe programs for Wal-Mart.
- Prepared technical documentation including flowcharts, diagrams, manuals, reports. related to programming projects.
- Analyzed user requirements, developed detailed system design specifications and wrote program code for applications.
Education
ILead Programme For Walmart Global Tech - Organizational Leadership
Indian Institute of Management
Bangalore08-2024
Leadership With AI - Artificial Intelligence
Indian School of Business
Hyderabad02-2024
Master of Engineering - Computer Science And Engineering
Sathyabama University
Chennai05-2006
Master of Science - Information Systems
Andhra University
Visakhapatnam06-2004
Bachelor of Computer Applications - Computer Applications
Acharya Nagarjuna University
Guntur05-2002
Skills
- Business Intelligence
- Operations Management
- Business process improvement
- Product & Operational Excellence
- Research & Strategic Planning
- Talent Management
- Negotiation
- People Management
- Customer Satisfaction
Wal-Mart Projects Handled
- GLS & GRS Engineering .
- Store Backroom, Ecommerce & BPM Ops
- Stores SRE / Rapid Response Team
- US Sam's Mainframe to Cloud Migration Project
- SAM's ItemFile / Replenishment / GRS / Sourcing, Finance Ops
- Catalog & Inventory Teams [ItemFile, MDM, Congo, Hyperloop, IQS, Uber, Si Ti, Offer Store, Wakanda, EI, ATP, LIMO]
- Merchant Operations.
Timeline
Sr Manager II, Technology Services Engineering
Wal-Mart Global Tech India
10.2021 - Current
Sr Manager I, Technology Services Engineering
Wal-Mart Global Tech India
09.2020 - 09.2021
Service Delivery Manager - Projects
Cognizant Technology Solutions
08.2019 - 09.2020
Service Delivery Manager - Projects
Cognizant Technology Solutions
08.2017 - 08.2019
Sr Associate - Projects
Cognizant Technology Solutions
08.2014 - 07.2017
Associate - Projects
Cognizant Technology Solutions
08.2011 - 07.2014
Programmer Analyst
Cognizant Technology Solutions
09.2009 - 07.2011
Programmer Analyst
Cognizant Technology Solutions
07.2007 - 08.2008
Programmer Analyst Trainee
Cognizant Technology Solutions
12.2006 - 07.2007
ILead Programme For Walmart Global Tech - Organizational Leadership
Indian Institute of Management
Leadership With AI - Artificial Intelligence
Indian School of Business
Master of Engineering - Computer Science And Engineering
Sathyabama University
Master of Science - Information Systems
Andhra University
Bachelor of Computer Applications - Computer Applications
Acharya Nagarjuna University
Similar Profiles
Gadamalla RajashekarGadamalla Rajashekar
Team leader (Delivery Manager) at Flipkart Wholesale(Wal-mart India)Team leader (Delivery Manager) at Flipkart Wholesale(Wal-mart India)
Brandon ThomasBrandon Thomas
Human Resources-Workflow Coordinato at Wal-Mart Global Business ServicesHuman Resources-Workflow Coordinato at Wal-Mart Global Business Services
Jasper BucklesJasper Buckles
Loss Prevention Supervisor at Wal-Mart Distribution, Wal-MartLoss Prevention Supervisor at Wal-Mart Distribution, Wal-Mart