Alisha Babu Shaik
Chennai
Summary
18+ years of Wal-Mart domain expertise in driving complex projects, developing and executing strategies, and leading high-performing teams. Strategic thinker with the ability to identify opportunities and develop plans to achieve organisational objectives. Strong interpersonal and communication skills to foster relationships and build consensus..
Overview
18
18
years of professional experience
Work History
Sr Manager II, Technology Services Engineering
Wal-Mart Global Tech India
Chennai
2021.10 - Current
- Delivered exceptional results through leadership of initiatives focused on operational and product excellence in the catalog and item inventory domain.
- Managed comprehensive activities across all levels (L1-L4) for 10+ tracks at IDC through leading teams of more than 80 full-time employees.
- Consistently surpassed expectations by driving a remarkable 18% improvement in FTE efficiency year after year.
- Consistently achieved 100% success rate for all implemented changes.
- Maintained an exceptional score of 4.9 out of 5 for the Merchant Experience Rating, demonstrating strong ability to assess tasks and track performance.
Sr Manager I, Technology Services Engineering
Wal-Mart Global Tech India
Chennai
2020.09 - 2021.09
- Managed the process of onboarding, building, and stabilizing a 150+ FTE Catalog Ops team in IDC for initial setup.
- Conducted thorough analysis for effort estimation and successfully eliminated extra HC's requests.
- Negotiated with suppliers to successfully onboard contractors.
- Efficiently handled all aspects of knowledge transition for multiple catalog tracks.
Service Delivery Manager - Projects
Cognizant Technology Solutions
Chennai
2019.08 - 2020.09
- Developed and implemented strategies to improve customer satisfaction levels.
- Collaborated with internal teams to develop best practices for service delivery processes.
- Ensured SLA compliance and maintained service delivery quality standards.
- Negotiated contracts with clients to ensure smooth and profitable contract management.
- Elevated operational stability for key Wal-Mart applications: ItemFile,DSS,Retail Link ,EDI ,GRS & OMS tracks by directing and overseeing activities conducted by a workforce exceeding 105 full-time employees.
- Automation Champion for overall Cognizant engagement.
Service Delivery Manager - Projects
Cognizant Technology Solutions
Bentonville
2017.08 - 2019.08
- Developed and implemented strategies to improve customer satisfaction levels.
- Collaborated with internal teams to develop best practices for service delivery processes.
- Ensured SLA compliance and maintained service delivery quality standards.
- Negotiated contracts with clients to ensure smooth and profitable contract management.
- Elevated operational stability for key Wal-Mart applications: ItemFile,DSS,Retail Link ,EDI ,GRS & OMS tracks by directing and overseeing activities conducted by a workforce exceeding 105 full-time employees.
- Automation Champion for overall Cognizant engagement.
Sr Associate - Projects
Cognizant Technology Solutions
Bentonville
2014.08 - 2017.07
- Created detailed reports for tracking progress against established goals and objectives.
- Monitored project performance metrics to evaluate effectiveness of processes and procedures.
- Developed and implemented project plans and schedules to ensure successful completion of projects.
- Led and delivered operational stability for Wal-Mart Apps, specifically ItemFile and Replenishment with a team of 50+ FTEs.
Associate - Projects
Cognizant Technology Solutions
Bentonville
2011.08 - 2014.07
- Led and achieved operational stability for Walmart ItemFile apps.
- Developed project plans for implementing new business initiatives.
- Collaborated with cross-functional teams on various aspects of the project lifecycle.
- Led cross-functional teams to deliver projects on time, within budget, and according to specifications.
Programmer Analyst
Cognizant Technology Solutions
Bentonville
2009.09 - 2011.07
- Developed GLS and GRS mainframe programs for Wal-Mart.
- Prepared technical documentation including flowcharts, diagrams, manuals, reports. related to programming projects.
- Analyzed user requirements, developed detailed system design specifications and wrote program code for applications.
Programmer Analyst
Cognizant Technology Solutions
Chennai
2007.07 - 2008.08
- Developed GLS and GRS mainframe programs for Wal-Mart.
- Prepared technical documentation including flowcharts, diagrams, manuals, reports. related to programming projects.
- Analyzed user requirements, developed detailed system design specifications and wrote program code for applications.
Programmer Analyst Trainee
Cognizant Technology Solutions
Chennai
2006.12 - 2007.07
- Developed GLS and GRS mainframe programs for Wal-Mart.
- Prepared technical documentation including flowcharts, diagrams, manuals, reports. related to programming projects.
- Analyzed user requirements, developed detailed system design specifications and wrote program code for applications.
Education
ILead Programme For Walmart Global Tech - Organizational Leadership
Indian Institute of Management
Bangalore2024-08
Leadership With AI - Artificial Intelligence
Indian School of Business
Hyderabad2024-02
Master of Engineering - Computer Science And Engineering
Sathyabama University
Chennai2006-05
Master of Science - Information Systems
Andhra University
Visakhapatnam2004-06
Bachelor of Computer Applications - Computer Applications
Acharya Nagarjuna University
Guntur2002-05
Skills
- Business Intelligence
- Operations Management
- Business process improvement
- Product & Operational Excellence
- Research & Strategic Planning
- Talent Management
- Negotiation
- People Management
- Customer Satisfaction
Wal-Mart Projects Handled
- GLS & GRS Engineering .
- Store Backroom, Ecommerce & BPM Ops
- Stores SRE / Rapid Response Team
- US Sam's Mainframe to Cloud Migration Project
- SAM's ItemFile / Replenishment / GRS / Sourcing, Finance Ops
- Catalog & Inventory Teams [ItemFile, MDM, Congo, Hyperloop, IQS, Uber, Si Ti, Offer Store, Wakanda, EI, ATP, LIMO]
- Merchant Operations.
Timeline
Sr Manager II, Technology Services Engineering
Wal-Mart Global Tech India
2021.10 - Current
Sr Manager I, Technology Services Engineering
Wal-Mart Global Tech India
2020.09 - 2021.09
Service Delivery Manager - Projects
Cognizant Technology Solutions
2019.08 - 2020.09
Service Delivery Manager - Projects
Cognizant Technology Solutions
2017.08 - 2019.08
Sr Associate - Projects
Cognizant Technology Solutions
2014.08 - 2017.07
Associate - Projects
Cognizant Technology Solutions
2011.08 - 2014.07
Programmer Analyst
Cognizant Technology Solutions
2009.09 - 2011.07
Programmer Analyst
Cognizant Technology Solutions
2007.07 - 2008.08
Programmer Analyst Trainee
Cognizant Technology Solutions
2006.12 - 2007.07
ILead Programme For Walmart Global Tech - Organizational Leadership
Indian Institute of Management
Leadership With AI - Artificial Intelligence
Indian School of Business
Master of Engineering - Computer Science And Engineering
Sathyabama University
Master of Science - Information Systems
Andhra University
Bachelor of Computer Applications - Computer Applications
Acharya Nagarjuna University
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