ALISON FOX
Mishawaka,Indiana
Summary
Strategic healthcare leader with 15+ years of experience driving operational efficiency, organizational growth, employee performance, and high-quality patient care. Proven track record in restructuring, compliance oversight, workflow optimization, and supporting organizational leadership. Adept at building strong teams, improving internal systems, strengthening communication, and supporting patient-focused care delivery.
Overview
9
9
years of professional experience
Work History
Business Office Manager / Assistant Executive Director
Comfort 1 Hospice
11.2024 - Current
- Lead core administrative and operational functions supporting hospice care delivery and compliance.
- Develop improved workflow processes and documentation standards to support regulatory alignment.
- Support financial oversight, scheduling structure, and leadership priorities.
- Strengthen communication culture, staff accountability, and community partnerships.
- Completed bi-weekly payroll for 20 employees.
Client Services Director
Senior Helpers National
08.2016 - 11.2024
- Managed client services, staffing coordination, care planning, and operational support.
- Generated consistent 20% monthly internal growth through patient satisfaction and retention.
- Coordinated caregiver onboarding, staff training, and documentation compliance.
- Supported service delivery aligned with quality expectations and care plans.
- Additional Experience: Alison’s Home Daycare — Owner (2013–2016) Grace Academy — Director (2011–2013) Interim Healthcare — Scheduling Coordinator (2006–2011)
Education
Pre-Nursing Studies
Southwestern Michigan College
Dowagiac, MISkills
- Healthcare Operations
- Regulatory Compliance
- Leadership
- Strategic Planning
- Staff Development
- Patient & Family Support
- Administrative Oversight
- Documentation Management
- Microsoft Office Suite
- EMR familiarity
- Healthcare Scheduling Platforms
- Documentation Systems
- Confidentiality
- Conflict Resolution
- Change Management
- Patient Service Excellence
Accomplishments
- Eliminated more than $500,000 in debt through strategic restructuring and cost control.
- Improved workflow efficiency and strengthened compliance across administrative and clinical teams.
- Supported scalable operational systems that enhanced patient experience and staff performance.
ADDITIONAL EXPERIENCE DETAILS
- Alison’s Home Daycare – Mishawaka, IN
- Owner / Program Operator | 2013 – 2016
- Operated a licensed childcare environment supporting family needs and developmental learning.
- Managed scheduling, program planning, parent communication, and licensing compliance.
- Grace Academy – Mishawaka, IN
- Director & Lead Teacher | 2011 – 2013
- Managed a team of 25 employees, enrollment, tuition operations, files, and staff training.
- Led employee scheduling, performance oversight, and organizational communication.
- Interim Healthcare – Mishawaka, IN
- Scheduling Coordinator | 2006 – 2011
- Coordinated staff schedules, client appointments, and service documentation.
- Supported compliance, record accuracy, and caregiver case assignments.
Timeline
Business Office Manager / Assistant Executive Director
Comfort 1 Hospice
11.2024 - Current
Client Services Director
Senior Helpers National
08.2016 - 11.2024
Pre-Nursing Studies
Southwestern Michigan College