Alison Modesitt
Fishers
Summary
Highly skilled and enthusiastic professional with more than 30 years of clinical experience and managing operations in medical offices. Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service.
Overview
28
28
years of professional experience
Work History
Practice Administrator
Community Health Network
03.2021 - 10.2023
- Managed daily practice operations to optimize appointment scheduling.
- Supervised team of 54 direct reports.
- Boosted staff morale by offering constructive feedback and specific direction. To improve staff satisfaction and retention.
- Provided support to entire staff which helped improve process flow and boosted efficiency.
- Addressed and remedied all patient or team member issues.
- Provided supervision and management to team of support personnel. Acted as Clinical and Operational Supervisor.
- Developed and implemented strategies to improve patient access, satisfaction and care quality.
- Developed close working relationships with front office and back office staff.
- Ordered all office supplies and kept check on inventory levels.
- Participated in safety audits to ensure compliance with network policies.
- Trained newly hired team members on office procedures and computer system.
- Developed policies and procedures for effective practice management. Example triage protocols.
- Created and implemented organizational policies and procedures.
- Scheduled staff, approved PTO, monitored call in and tardies.
- Established and maintained effective communication with staff, physicians and leadership to promote high quality patient care.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Partnered with other healthcare professionals to develop processes and provide highest quality of care.
- Developed and updated policies and procedures, maintaining compliance with network guidelines.
- Implemented new processes to allow staff to work at the top of their license. Example "gait keeper", precharting,
- Ordered all pharmacy supplies and kept check on inventory levels.
- Run monthly reports on access, panel size, mychart usage, clinical contact tab and patient satisfaction.
- Participated in several network pilot programs.
- VFC coordinator.
- HR responsibilities including screening applicants, interviews, hiring of new staff.
- Review and follow up on safety events.
- Managed Synagis for pediatric patients.
- Project manager for primary care float pool.
Clinical Supervisor/Regional Leader
Community Health Network
03.2019 - 03.2021
- Interacted effectively with Practice Manager to promptly correct problems and improve services.
- Evaluated clinical staff's performance and developed education programs and professional development opportunities to improve individual and team competencies, clinical knowledge and delivery of care.
- Oversaw training, staffing and education of all clinical staff.
- Sought opportunities to improve patient care, outcomes and clinical staff performance.
- 100% on each safety audit yearly. Improved Geist score from 35% to 100% the first year I took over.
- Managed schedule, call in and PTO for entire office including providers and front office staff.
- Ran monthly reports on clinical tasks.
- Participated in several network pilot programs.
- VFC coordinator.
- HR responsibilities including screening applicants, interviews, hiring of new staff.
- Review and follow up on safety events.
- Understand VBC delivery model and the impact it has on patient heath and reducing costs.
Nurse Navigator
Primaria
01.2015 - 03.2019
- Scheduled appointments, educational meetings and follow-ups for patients and family members.
- Coordinated appropriate and efficient delivery of healthcare services to promote optimal outcomes by assessing and matching unmet needs with referrals and support services.
- Synchronized care with multidisciplinary team to promote timely follow-up of treatment and supportive care recommendations.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
- Educated family members and caregivers on patient care instructions.
- Observed and documented patient factors such as diets, physical activity levels and behaviors to understand conditions and effectively modify treatment plans.
- Equipped patients with tools and knowledge needed to improve lifestyle.
Staff Nurse
Riverview Hospital
03.2012 - 12.2015
- Performed various nursing interventions such as wound dressing, vital sign monitoring, and specimen collection.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Assessed physical, psychological, physiologic, and cognitive status of patients.
- Monitored patients' conditions and reported changes in physical presentation, appearance, and behavior to discuss treatment with physicians.
- Implemented medication and IV administration, catheter insertion, and airway management.
- Updated patient charts with data such as medications to keep records current and support accurate treatments.
- Collaborated with physicians, pharmacists and therapists to deliver quality, evidence-based care.
- Collected blood, tissue, and other laboratory specimens and prepared for lab testing.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Directed patient care by initiating and following through with plan of care, continuing care, and discharge instructions.
- Coordinated patient discharge planning to provide post-discharge patient care, promoting healing and recovery.
- Precepted student nurses and oriented new hires, providing guidance and mentorship when teaching on hospital policies, emergency procedures, and nursing best practices.
- Developed and implemented individualized patient care plans for optimal outcomes.
- Participated in hospital committees to recommend quality improvement initiatives.
- Monitored patient reactions after administering medications and IV therapies.
- Managed patients recovering from medical or surgical procedures.
- Implemented care plans for patient treatment after assessing physician medical regimens.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
- Provided exceptional care to high-acute patients needing complex care such as ventilator management, extensive wound care and rehabilitation.
Manager
Kosairs Childrens Hospital
01.2006 - 05.2007
- Supervised, directed, and motivated high-quality performance from nursing staff.
- Led staff meetings to keep team informed of departmental changes and provide opportunities for nurses to share ideas and concerns.
- Investigated and independently resolved complaints from staff, physicians, and patients by leveraging clinical judgment and unit management expertise.
- Managed staff scheduling and time off to adequately staff nursing floors and allow nurses earned time off.
- Fostered improvement in staff development, personnel training, and standards of patient care.
- Established and continuously optimized unit schedules and individual work assignments.
- Promoted professional development opportunities to encourage nurses to pursue continuous training.
- Developed strategy to target nursing and patient satisfaction issues, improve response and patient care quality and suggest actionable improvements to promote hospital-wide quality and safety initiatives.
- Coordinated and implemented in-service educational programs focusing on safety and adherence to protocols.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Developed and implemented quality improvement initiatives to provide best possible patient care and identify and address areas of concern.
- Evaluated skills of nursing personnel and verified staff certifications for validity.
- Reviewed department performance and adjusted coverage to compensate for changing conditions.
- Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.
- Led teams in driving successful patient outcomes by prioritizing standard of care and best practices.
Clinical Instructor for BSN Students
IUPUI School Of Nursing
08.2004 - 05.2006
- Conducted clinical simulations and provided feedback for each individual student.
- Instructed and coached students to help overcome academic issues and personal challenges.
- Provided educational lectures and facilitated discussions on weekly basis.
- Provided immediate and constructive feedback to students individually and as group.
- Delivered individualized instruction on observation, assessment, decision-making and patient health teaching.
- Provided nursing skill demonstrations for medication administration, dressing changes and clinical logs.
Staff Nurse
Riley Hospital
03.1996 - 01.2006
- Performed various nursing interventions such as wound dressing, vital sign monitoring, and specimen collection.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Assessed physical, psychological, physiologic, and cognitive status of patients.
- Monitored patients' conditions and reported changes in physical presentation, appearance, and behavior to discuss treatment with physicians.
- Implemented medication and IV administration, catheter insertion, and airway management.
- Updated patient charts with data such as medications to keep records current and support accurate treatments.
- Collaborated with physicians, pharmacists and therapists to deliver quality, evidence-based care.
- Precepted student nurses and oriented new hires, providing guidance and mentorship when teaching on hospital policies, emergency procedures, and nursing best practices.
- Participated in hospital committees to recommend quality improvement initiatives.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
Education
Nursing
Indiana State Univeristy
Terre Haute, IN05.1994
Timeline
Practice Administrator
Community Health Network
03.2021 - 10.2023
Clinical Supervisor/Regional Leader
Community Health Network
03.2019 - 03.2021
Nurse Navigator
Primaria
01.2015 - 03.2019
Staff Nurse
Riverview Hospital
03.2012 - 12.2015
Manager
Kosairs Childrens Hospital
01.2006 - 05.2007
Clinical Instructor for BSN Students
IUPUI School Of Nursing
08.2004 - 05.2006
Staff Nurse
Riley Hospital
03.1996 - 01.2006
Nursing
Indiana State Univeristy
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