Akhilesh S Sankar
Munnar
Summary
Adept at enhancing guest experiences, I spearheaded front office operations at Royal Retreat, boosting customer satisfaction through exceptional service and efficient reservation management. Leveraging strong communication and database management skills, I significantly improved operational efficiency. My background in quality control underscores a commitment to excellence and precision in all facets of hospitality and administrative support.
Overview
5
5
years of professional experience
Work History
Front Office Manager
Royal Retreat
Munnar
03.2022 - Current
- Provided leadership to ensure that all Front Office team members are delivering excellent customer service.
- Responsible for managing the daily operations of the front office, including greeting guests, answering phone calls, and emails.
- Utilized property management systems to manage guest bookings, payments, and other transactions.
- Oversaw the coordination of VIP guest arrivals, ensuring personalized service, and attention.
- Implemented standard operating procedures to improve the guest check-in and check-out process.
- Assisted with interviewing job applicants by asking appropriate questions, and offering insight and feedback.
- Analyzed customer feedback data to identify areas for improvement.
Front Desk Receptionist
Royal Retreat
Munnar
02.2021 - 03.2022
- Generated monthly reports summarizing sales activities, customer feedback surveys, and other relevant data.
- Managed a multi-line telephone system, directing calls to appropriate departments.
- Updated customer information in databases regularly to ensure the accuracy of records.
- Resolved any customer complaints or issues in a timely fashion, following established protocols.
- Handles check-ins and check-outs of the customers.
Quality Control Engineer
Unique measurement Service
Coimbatore
09.2019 - 02.2020
- Interpreted test results, compared to specifications, control limits, and recommended data for release.
- Maintained lab cleanliness and safety standards.
- Performed quality control inspections at customer sites to determine alignment with safety regulations.
- Created and maintained detailed records of test results, inspection data, and other quality-related information.
- Conducted tests on product samples, and recorded results.
Education
Bachelor of Mechanical Engineering -
Karpagam Institute of Technology,Anna University
Coimbatore04-2019
Higher Secondary Certificate -
The High Range School
Munnar03-2015
Skills
- Oral and written communication
- Reception operations
- Revenue management
- Administrative skills
- Sales and marketing
- Inquiry response
- Database management
- Skilled in MS Office
- Reservation management
- Hospitality services
Languages
Malayalam
First Language
English
Proficient
C2
Tamil
Proficient
C2
Hindi
Upper Intermediate
B2
Timeline
Front Office Manager
Royal Retreat
03.2022 - Current
Front Desk Receptionist
Royal Retreat
02.2021 - 03.2022
Quality Control Engineer
Unique measurement Service
09.2019 - 02.2020
Bachelor of Mechanical Engineering -
Karpagam Institute of Technology,Anna University
Higher Secondary Certificate -
The High Range School