Alister Sylvester
Nagpur
Summary
Highly customer-focused and results-driven professional with [Number] years of experience in fast-paced retail and hospitality environments at INOX and Domino's. Proven ability to excel in high-volume operations, manage Point-of-Sale (POS) transactions with accuracy, and deliver exceptional service to a diverse customer base. Seeking to leverage strong team collaboration, cash handling, and problem-solving skills in a challenging new role.
Overview
3
3
years of professional experience
18
18
years of post-secondary education
Work History
Business Associate
Dominos
Nagpur
10.2023 - 09.2025
- Customer Service & Sales: Processed an average of [Number] orders per shift, consistently upselling promotional items, sides, and beverages to increase total order value and meet store goals.
- Operational Efficiency: Executed all tasks related to food preparation (e.g., dough stretching, topping), packaging, and quality control, ensuring timely delivery and order accuracy.
- Team Collaboration: Coordinated efficiently with drivers and kitchen staff during peak rush hours to maintain a high pace of production, resulting in a reduction in average customer wait time.
- Cash & Inventory Management: Handled cash and credit card transactions with 100% accuracy and assisted in daily and weekly inventory counts and stock replenishment.
- If you are a Rider Or Driver : Delivered orders promptly and safely, managing delivery routes and providing friendly service at the doorstep and maintaining the high customer satisfaction rating.
Operations Coordinator
Inox
Nagpur
10.2022 - 09.2023
- Guest Experience: Greeted and directed over [Number] guests daily, providing information on showtimes, ticket prices, and theater policies while maintaining a positive and welcoming environment.
- Point-of-Sale (POS) Mastery: Managed ticket and concession sales using a computerized POS system, efficiently processing transactions and resolving any ticketing discrepancies on the spot.
- Cross-Functional Support: Collaborated with multiple departments, including F&B and Housekeeping, to ensure timely theater turnover and guest satisfaction.
- Compliance & Safety: Maintained a clean and organized work area, strictly adhering to all company policies, including food safety regulations and theater opening/closing procedures.
Education
Bachelor of Commerce - B.com ( Computer Application )
Hislop
Nagpur, India 08.2018 - 09.2025
H.S.C
Hislop College
Nagpur, India 08.2018 - 02.2020
S.S.C
S.F.S
Nagpur, India 06.2008 - 04.2018
Skills
- Customer Service: Conflict Resolution, Guest Relations, Up-selling, Customer Retention, Telephone Etiquette
- Operations: POS Systems, Cash Handling, Inventory Management, Order Fulfillment, High-Volume Environment, Food Safety (HACCP if certified)
- Interpersonal: Teamwork & Collaboration, Time Management, Adaptability, Communication (Verbal & Written)
- Technical: Microsoft Office Word , Data Entry, [Specific POS System if applicable]
Languages
Hindi
First Language
English
Beginner (A1)
A1
Martial status
- Single
References
References available upon request.
Religion
- Christian
Driving Licence:
- Yes
Timeline
Business Associate
Dominos
10.2023 - 09.2025
Operations Coordinator
Inox
10.2022 - 09.2023
Bachelor of Commerce - B.com ( Computer Application )
Hislop
08.2018 - 09.2025
H.S.C
Hislop College
08.2018 - 02.2020
S.S.C
S.F.S
06.2008 - 04.2018