Aliya Jethwa Memon

• Business Growth & Efficiency: Optimized workflows, reduced inefficiencies, and enhanced operational performance to drive growth
• KPI Setting & Performance Monitoring: Defined KPIs, tracked key metrics, and aligned processes with business goals.
• CRM Tools & Strategies: Utilized CRM tools to manage customer interactions, improve retention, and enhance relationship management
• SOP Development & Process Setting: Created and refined SOPs, building playbooks, set up processes for startups, and ensured consistency, quality, and efficiency
• Cross-Functional Collaboration: Worked with sales, product team and operations teams to streamline processes and boost coordination
• Data-Driven Decision Making: Leveraged analytics, customer insights, and feedback to enhance service and operations
• Technology & Automation: Identified automation opportunities and integrated tech solutions to optimize workflows
• Compliance & Quality Management: Ensured adherence to industry standards and best practices
• Project & Change Management: Led initiatives to enhance service delivery, reduce costs, and boost customer satisfaction
• Customer Experience & Satisfaction: Delivered high-quality service, ensured quick issue resolution, and improved customer satisfaction. CSAT score.
• Team Leadership & Training: Mentored and trained support teams to meet service quality and response time targets
• Escalation & Issue Resolution: Point of contact for complex escalations and implemented strategies to reduce repeat concerns
• Service Process Optimization: Identified pain points and optimized support workflows for efficiency
• NPS & Sentiment Analysis: Tracked customer feedback and NPS to enhance service quality
• Retention & Renewals: Developed strategies to reduce churn, boost retention, and drive renewals
• Multi-Channel Support: Managed customer interactions across phone, email, chat, and social media
• Startup Process Planning: Specialized in process planning and strategy development for startups to ensure scalability and efficiency
• Business Impact Collaboration: Worked closely with sales, product, and operations teams to align support with business growth

• Target Achievement & Revenue Growth: Successfully achieved 120% of sales targets, driving substantial business growth and earning recognition for outstanding performance at HealthifyMe, a SaaS-driven product-based company.

• KPI Setting & Performance Metrics: Defined and monitored KPIs and performance metrics, ensuring the team consistently met and exceeded revenue and productivity goals.

• Team Leadership & Coaching: Trained and coached 300 to 500 sales coaches on sales and revenue strategies, equipping them with consultation techniques before moving them to business operations.

• Sales Strategy & Operations: Designed and executed sales-driven training modules to maximise revenue potential and enhance client acquisition.

• Hiring & Onboarding: Executed hiring plans, interviews, and onboarding processes, ensuring new employees were effectively trained and integrated into the business system.

• Strategic Planning & Scalability: Collaborated with business operations and HR teams to develop strategies for business scalability, boosting customer engagement and revenue growth.

• Process Optimisation: Worked cross-functionally with product and operations teams to optimise training manuals, courses, and assessments, driving customer satisfaction and business impact.

• Customer Experience and Relationship Building: Prioritising high-quality customer experience , ensuring clients felt heard, supported and valued-resulting in stronger retention , improved CSAT scores and revenue growth through trust driven selling.

• Performance Feedback & Quality Control: Provided ongoing feedback and quality assessments, identifying areas of improvement to enhance both sales performance and customer experience.

• Leadership & Collaboration: Partnered with sales, operations, and HR teams to align training with business growth objectives, ensuring consistent success.

Worked as a Nutrition Consultant Sales, providing expert

guidance on nutrition, health, and fitness

Conducted personalized consultations to help clients achieve

their health goals

Designed and customized diet plans based on individual need