Summary
Overview
Work History
Education
Skills
Personal Information
Disclaimer
Timeline
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ALIYA SAMREEN KHAN

Customer Support Executive
New Delhi

Summary

To work in a challenging responsible position where I can contribute to the successful growth of the organization utilizing skills with passion and hard works.

Overview

1
1
year of professional experience
3
3
Languages

Work History

Personal Assistant

Asad Enterprises
  • Devising and maintained office systems, including data management and filing
  • Arrange personal and professional travel schedules, visas and accommodation
  • Complete all the tasks on time that were given by boss
  • Stayed good with staffs in the office and handled the tense situation calmly
  • Dealing with outgoing and incoming calls and resolve the queries of clients and candidates
  • Handle courier and pick up services
  • Maintained office needs and its expenses
  • Organize & scheduled candidates interview with the clients
  • Prepared the candidates document that were required for visa submission
  • Handled e-mail account of company (received and sent mail).

Customer Support Executive

Kids Chaupal
07.2023 - Current
  • Maintained detailed records of customer interactions, ensuring accurate documentation for future reference.
  • Collaborated with team members on continuous improvement initiatives, contributing to the overall success and growth of the customer support department.
  • Streamlined support processes for faster resolution times and increased customer loyalty.
  • Assisted in the development of training materials for new hires, improving overall team competency levels.
  • Built strong relationships with field operations team to support business development opportunities and improve service.
  • Developed and updated databases to handle customer data.
  • Improved customer satisfaction by efficiently addressing and resolving inquiries, concerns, and complaints.
  • Proven ability to learn quickly and adapt to new situations.

Education

Master of Arts - Political Science

Indira Gandhi National Open Univeristy
Delhi, India
04.2001 -

Skills

Continuous Improvement

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Personal Information

  • Father's Name: Shamshad Khan Ghazi
  • Date of Birth: 07/03/2000
  • Nationality: Indian
  • Marital Status: Single

Disclaimer

I hereby declare that the above – mentioned particulars are true and correct to the best of my knowledge and belief.

Timeline

Customer Support Executive

Kids Chaupal
07.2023 - Current

Master of Arts - Political Science

Indira Gandhi National Open Univeristy
04.2001 -

Personal Assistant

Asad Enterprises

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ALIYA SAMREEN KHANCustomer Support Executive