ALIYA SAMREEN KHAN
Customer Support Executive
New Delhi
Summary
To work in a challenging responsible position where I can contribute to the successful growth of the organization utilizing skills with passion and hard works.
Overview
1
1
year of professional experience
3
3
Languages
Work History
Personal Assistant
Asad Enterprises
- Devising and maintained office systems, including data management and filing
- Arrange personal and professional travel schedules, visas and accommodation
- Complete all the tasks on time that were given by boss
- Stayed good with staffs in the office and handled the tense situation calmly
- Dealing with outgoing and incoming calls and resolve the queries of clients and candidates
- Handle courier and pick up services
- Maintained office needs and its expenses
- Organize & scheduled candidates interview with the clients
- Prepared the candidates document that were required for visa submission
- Handled e-mail account of company (received and sent mail).
Customer Support Executive
Kids Chaupal
07.2023 - Current
- Maintained detailed records of customer interactions, ensuring accurate documentation for future reference.
- Collaborated with team members on continuous improvement initiatives, contributing to the overall success and growth of the customer support department.
- Streamlined support processes for faster resolution times and increased customer loyalty.
- Assisted in the development of training materials for new hires, improving overall team competency levels.
- Built strong relationships with field operations team to support business development opportunities and improve service.
- Developed and updated databases to handle customer data.
- Improved customer satisfaction by efficiently addressing and resolving inquiries, concerns, and complaints.
- Proven ability to learn quickly and adapt to new situations.
Education
Master of Arts - Political Science
Indira Gandhi National Open Univeristy
Delhi, India 04.2001 -
Skills
Continuous Improvement
Handle any situation calmly
Understanding & friendly nature
Hardworking
Continuous Improvement
Personal Information
- Father's Name: Shamshad Khan Ghazi
- Date of Birth: 07/03/2000
- Nationality: Indian
- Marital Status: Single
Disclaimer
I hereby declare that the above – mentioned particulars are true and correct to the best of my knowledge and belief.
Timeline
Customer Support Executive
Kids Chaupal
07.2023 - Current
Master of Arts - Political Science
Indira Gandhi National Open Univeristy
04.2001 -
Personal Assistant
Asad Enterprises