Summary
Overview
Work History
Education
Skills
Certification
Hobbies and Interests
Languages
Timeline
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ALIYAH REHMAN

Bengaluru

Summary

Highly motivated professional with 2+ years of experience in pay/transactions, Risk handling, and KYC related issues. Project Planning & Execution, Time-Cost & Quality management, Life Cycle and Scope Management, Stakeholder Management, Resources, Integration, Change Control & Governance. A dedicated problem-solver who effectively identifies and analyzes complex customer issues, ensuring efficient resolution while maintaining positive customer relationships. My biggest career accomplishment includes leading a project that revolutionized loan processing, enhancing productivity significantly.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Senior Process Associate

Cognizant
03.2022 - Current
  • Dealing with transactions and escalations in neo digital banking
  • Led the automation of loan processing, reducing manual entry by 40% and increasing processing speed by 30%
  • Conducted detailed business risk assessments for the trade finance division, optimizing risk exposure by 25%
  • Ensuring that the query queues are managed and cleared inside agreed SLA
  • Creation and maintenance of roster
  • Interacting with customers to understand grievances to ensure customer satisfaction
  • Oversaw bonds and equities analysis for corporate clients, informing investment strategies that outperformed the market index
  • Executed equity transactions for high-profile clients, cumulatively valued
  • Handle highly escalated customer inquiries and complaints which includes Banking Ombudsman, Social media escalations, demonstrating strong communication skills and empathy
  • Collaborate with cross-functional teams to find resolutions for complex issues, ensuring customer concerns are addressed promptly
  • Maintain detailed records of escalations, resolutions, and customer interactions
  • Authored test scripts for a new trade finance software, contributing to a smoother departmental workflow

Education

B.Sc - Computers Science

Bishop Cotton Women's Christian College
Bangalore, India
01-2020

12th - Karnataka, English

Bishop Cotton Women's Christian College
Bangalore
01-2017

10th - Karnataka, English

Bon Secours Girls High School
Bangalore, India
01-2015

Skills

  • Equities management
  • Loan processing
  • Process Automation
  • KYC verification
  • AML
  • Transaction monitoring
  • Risk Management
  • Corporate bonds
  • Trade finance

Certification

MuleSoft Certified Developer - Level 1 (Mule 4), 12/2023

Hobbies and Interests

  • Travelling
  • Reading

Languages

  • English
  • Hindi

Timeline

Senior Process Associate

Cognizant
03.2022 - Current

B.Sc - Computers Science

Bishop Cotton Women's Christian College

12th - Karnataka, English

Bishop Cotton Women's Christian College

10th - Karnataka, English

Bon Secours Girls High School
ALIYAH REHMAN