ALIYAH REHMAN
Bengaluru
Summary
Highly motivated professional with 2+ years of experience in pay/transactions, Risk handling, and KYC related issues. Project Planning & Execution, Time-Cost & Quality management, Life Cycle and Scope Management, Stakeholder Management, Resources, Integration, Change Control & Governance. A dedicated problem-solver who effectively identifies and analyzes complex customer issues, ensuring efficient resolution while maintaining positive customer relationships. My biggest career accomplishment includes leading a project that revolutionized loan processing, enhancing productivity significantly.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Senior Process Associate
Cognizant
03.2022 - Current
- Dealing with transactions and escalations in neo digital banking
- Led the automation of loan processing, reducing manual entry by 40% and increasing processing speed by 30%
- Conducted detailed business risk assessments for the trade finance division, optimizing risk exposure by 25%
- Ensuring that the query queues are managed and cleared inside agreed SLA
- Creation and maintenance of roster
- Interacting with customers to understand grievances to ensure customer satisfaction
- Oversaw bonds and equities analysis for corporate clients, informing investment strategies that outperformed the market index
- Executed equity transactions for high-profile clients, cumulatively valued
- Handle highly escalated customer inquiries and complaints which includes Banking Ombudsman, Social media escalations, demonstrating strong communication skills and empathy
- Collaborate with cross-functional teams to find resolutions for complex issues, ensuring customer concerns are addressed promptly
- Maintain detailed records of escalations, resolutions, and customer interactions
- Authored test scripts for a new trade finance software, contributing to a smoother departmental workflow
Education
B.Sc - Computers Science
Bishop Cotton Women's Christian College
Bangalore, India01-2020
12th - Karnataka, English
Bishop Cotton Women's Christian College
Bangalore01-2017
10th - Karnataka, English
Bon Secours Girls High School
Bangalore, India01-2015
Skills
- Equities management
- Loan processing
- Process Automation
- KYC verification
- AML
- Transaction monitoring
- Risk Management
- Corporate bonds
- Trade finance
Certification
MuleSoft Certified Developer - Level 1 (Mule 4), 12/2023
Hobbies and Interests
- Travelling
- Reading
Languages
- English
- Hindi
Timeline
Senior Process Associate
Cognizant
03.2022 - Current
B.Sc - Computers Science
Bishop Cotton Women's Christian College
12th - Karnataka, English
Bishop Cotton Women's Christian College
10th - Karnataka, English
Bon Secours Girls High School