Badminton, Awarded "Volunteer of the Year" in 2007 by United Nations, Indian classical dance
Alka Mann
Business System Analyst
New Delhi,DL
Summary
Diligent and results-oriented professional with a robust background in systems analysis, recognized for streamlining processes and enhancing system efficiency. Proven track record of identifying and resolving complex technical issues, leading to significant improvements in operational performance. Highly skilled in leveraging analytical abilities and technical expertise to drive strategic initiatives aligned with business objectives. Committed to fostering innovation and excellence in every project.
Overview
15
15
years of professional experience
1
1
Certification
Work History
System Analyst at Estee Lauder Companies Inc.
Movate Inc
02.2024 - Current
- Created detailed documentation for both internal reference and client-facing presentations, improving communication between stakeholders.
- Team lead focused on analyzing application performance issues via the Datadog tool and updating the control center within Inriver to streamline efficient data across streams and live sites.
- A critical member working on enhancing product taxonomy, related to setting up a global hierarchy, creating bundles, updating the SKU, product, market, and global-level data. Collaborated with cross-functional teams to develop innovative solutions for business challenges.
- Own the system analysis of the PIM tool, inriver, to define the business and system requirements for seamless downstream (PDS, SAP), and upstream (DataMart) integration.
- Created an integration diagram to depict inRiver's functioning and to build on it as the structure of the tool changes.
- Formulated the Attribute Mapping document for streamlining over 800 attributes for initial data cleanup across more than 28 ELC brands.
- Gathered requirements and performed gap analysis through design workshops with users.
- Provided expert technical support, reducing system downtime and minimizing disruptions to daily operations.
- Conducted regular system audits to ensure compliance with security protocols and best practices.
- Trained new hires on company-specific software tools, ensuring seamless integration into the team''s workflow.
- Spearheaded efforts to adopt emerging technologies within the organization, keeping pace with industry advancements.
- Assisted in the development of long-term IT strategies aligned with overarching organizational goals.
- Implemented strategic IT initiatives, contributing to overall company growth and success.
- Conducted comprehensive data analysis to identify patterns and trends, informing decision-making processes.
- Initiated process improvement initiatives that led to cost savings while maintaining high-quality output standards.
- Established effective relationships with key stakeholders across departments to facilitate collaboration on critical projects.
- Streamlined data collection methods, significantly reducing manual entry errors.
- Conducted thorough requirements analysis to ensure software solutions met business needs.
- Conducted post-implementation reviews to capture lessons learned and improve future projects.
Product Owner at AT&T
Isite Technologies, New Jersey
05.2022 - Current
- Scope: The project is to own, manage, and streamline the latest developments on the Web User Interface for efficient customer traffic in business center ordering and registration services for AVPN and ADI business segments. This is an ongoing project and requires working as part of PIs in the SAFe Agile framework. The goal of the project is to ensure the loading of customer and product order data from the backend database and uploading it across the downstream systems, both for RTP orders and NRTP orders.
- Created use cases and flowcharts using UML diagrams and Visio.
- Formulated the Cost-benefit analysis using the Tableau dashboard for Quarterly budget approval meetings.
- Own the AVPN business sale side for wholesale clients.
- Working in a Board level committee to form a hybrid Internal Control Program that will design regulatory reporting formats across Business Centre to adopt a business process approach as part of its financial management control test cycle.
- Team lead from AVPN service sales side as part of setting Hybrid deployment model for access to AWS buckets in Azure for new service, ADX.
- Successfully created business uses cases for presentation to the Board.
- Actively participating in 3-4 PI’s sessions for presenting the AVPN and ADI user stories and secured dev and technical team support.
- Tested the workflow on release schedule timelines on monthly basis.
- Prepared Wireframes, Mockup Screens and drafted the UML diagrams as Use Case, Activity and Sequence diagrams for proper visualization to design the system requirements. Created workflow, use case, object, business, and functional requirement models.
- Created SharePoint workflow pages for administrator and user access. Completed Pilot LeanKit Training session.
- Presenting financial impact analysis of the incremental and YoY revenues and cost segments to the Board of Directors.
- Leading an extensive communication project through SalesForce Marketing Cloud(SFMC) by designing, emailing, and tracking the content and audience behavior, thus increasing the reachability to 50k users, up by 76% from the previous quarter.
Business System Analyst
Estee Luder
03.2021 - 05.2022
- Scope: The project was to migrate data and images from .Net, an old product information management (PIM) system to a new 3rd party tool, inRiver, with focus on providing a single source of truth for all product and marketing channels across the company on global level. Goal of the project is spanned across efficient delivery of product data and images across live websites of brand.com channel and provide effective single source of truth for data origin along with smooth feeder system interaction for SEO optimization.
- Gathered business requirements from Stakeholders across brand.com, retailer.com and Travel retailer marketing channels, along with Frontend and SAP teams to fulfill timely and efficient MVP design.
- Prepared Wireframes, Mockup Screens and drafted the UML diagrams as Use Case, Activity and Sequence diagrams for proper visualization to design the system requirements. Created functional workflow and organization charts with use cases on SharePoint site to explain the business, and functional requirements.
- Led discussions focused on product attributes within the AS IS and To Be requirement gathering phases and crafted data dictionary for end to end enterprise integration and rollout of inRiver, a 3rd party Product Information Management (PIM) SaaS Solution.
Program Manager
Cisco
06.2020 - 01.2021
- Scope: The project was to create a centralized Salesforce platform/lead O365 adoption among 2 transactional projects regionally across different states. The purpose was to integrate the UI and backend functionality of old website for one project termed as Support Services and rehaul the Legacy platform to O365 collaboration tools by training, educating, and seamlessly communicating the new programs across different sales group and IT development teams. Budget planning and forecasting with other stakeholders was carried out organization wide.
- Lead Manager for 2 cross functional projects with Key focus on developing adoption strategies and communication plans, Stakeholder engagement, and collaboration with the central CX Change Management team.
- Led socialization initiatives across CXDT and globally by co-hosting webinars, Lunch & Learn sessions across EMEAR, Americas and APJC regions, analyzing key survey feedback for the leadership.
- Managed the project to develop O365 tools adoption strategies and communication plans, Stakeholder engagement, and collaborating with the central Change Management team.
- Supported end users by performing functional period-end procedures, developing training plans, training materials, and providing end user training.
- Owned, designed and Managed 2 SharePoint sites during pre- and post-IT release cycles, and ensured multi-tier coordination with Project, IT and Business teams.
- Active Directory support and Administration (Group Policy, permissions, account provisioning) for the office 365(O365) and SharePoint Administration and support.
- Developed, maintained project schedules, and coordinated with clients and prepared policies to be integrated in Master Schedule via MS Project Scheduler (O-365 application).
- Worked in SAFe (Scaled Agile Framework) with Scrum framework at the team level utilizing Kanban Visualization & Board.
- Performed troubleshooting on all scheduling issues efficiently and evaluated project schedule for associate resources, identified risks.
- Participated in developing program schedule on weekly basis and monitored project lifecycle and events and identified milestones.
- Partnered with other technology partners, enterprise architecture groups, process and change coordinators and business leaders to support overall transaction and platforms data processing.
- Embedded Power BI reports on Salesforce portal page, along with O365 Platform and managed SharePoint access to MS reports, Power Point Presentations and data for individual users using Roles.
- Optimized MS Teams, an O365 application, via backend IT fixes.
- Interacted with CPQ team to share inter-departmental knowledge skill for training sales personnel along with current Change Management strategies.
- Integrated user stories to agency management system, crisis reporting and risk mitigating for an automatic system to overcome it quickly. Done elicitation of requirements by conducting JAD sessions, Semi-structured & Structured Interviews, Brainstorming, Observations and collaborated in creating wireframes and mockups using the modeling software like Balsamiq.
- Walked stakeholders through requirements with Development and QA Teams to develop the test plans, strategies, scenarios. Created Functional Test Plan, and Test scenarios.
Sr. Accounting Analyst/Scrum Master
Transamerica
08.2019 - 12.2019
- Scope: The project was to create a centralized Data warehouse and source systems by integrating data from 10 different legacy systems. To do this, Company installed an accounting analysis software called Insurance Calculation Engine (ICE) in the Accounting Hub (an Oracle Data Base) for enhancing accuracy, compliance, security and control of Company’s Accounting database. This was urgent need as per guidance of International Financial Reporting Standards (IFRS17) of International Accounting Standards Board IASB. Further, different Policy databases sources, Admin systems (includes transactions such as premium actual cash flows, commissions, claims, withdrawal, and suspense, manual entries), and non-admin systems (includes all the types of insurance product categories for instance, vantage products, one of the variable annuity products, lifecomm, cyber life, etc.) were sourced completely into the new accounting system.
- Created the product roadmap by working with relevant stakeholders and managed scope, schedule, and cost in-line with deadlines while delivering highest quality software.
- Provided technical management for definition, estimation and delivery of data modelling, configuration, and integration.
- Led the Finance Modernization Team in transitioning 30 + products in the legacy HUB accounting system to IFRS 17 compliant system and reconciling accounts as per GAAP.
- Monitored the Phase 1 of the accounting portion of the project, created, modified, and documented processes including cross divisional work streams.
- Reviewed test output as project migrated through the SDLC (Systems Development Life Cycle) via JIRA and Confluence.
- Oversaw all aspects of leasing equipment and property, including A/R, A/P, service requests, reputational management and provided excellent customer service to convert fixed inventory at variable plans, saving $5 million Year on Year in suck costs.
- Reviewed documentation and determined accounting implications for new product development.
- Maintained corporate master data management policy and recommend changes to management, as necessary.
- Developed and implemented productivity metrics and reporting and created user stories for IT development support effort.
- Utilized data from external provider to properly access MDM data components (customer category, sub-category, etc.)
- Promoted and supported the deployment of Service Management processes to all groups interacting with Problem Management, Change Management, and Incident Management
- Supported Configuration Management, Vendor Management, Procurement, Asset and Service Level Management and workflow documentation for Change, Incident and Problem Management.
- Oversaw Project Scoping, Planning, Estimating, Scheduling, Organizing, Directing, Controlling, Budgeting and Drafting Remedy Procedures.
- Revamped old PM tool and worked on first Clarity project to initial integration with Rally, which was later remerged with JIRA platform to introduce agile methodology and related tools in pilot phases, met executive management to review the various agile practices and get them on board with the plan.
- Gathered requirements from relevant stakeholders by conducting qualitative and quantitative interviews; wrote user stories, epics along with the scrum development team.
- Actively involved in all the Scrum meetings such as Sprint Planning, Daily Scrum, Sprint Review, Sprint Retrospectives.
Derivatives Analyst
Athene
05.2019 - 07.2019
- Scope: The project was to enhance web-based mortgage loan origination system/application (LOS) to overcome the redundancies posed by the existing mortgage application which was a legacy system with dull UI/UX, with limited scalable and performing capabilities. After enhancement, this application was equipped with all the advanced features ranging from enhanced UI/UX and high-performance abilities to the web service accessibility and AWS integration for better cloud capabilities in terms of data storage. With the combined/collaborative support, the complete system/application was developed and released for general use, with features such as mortgage application registration, processing, underwriting, closing and risk analysis.
- Gained in depth understanding of the existing Reference Application Package (RAP) being used for Office Business Applications (OBA’s) wherein windows workflow foundation (WF), Windows SharePoint Server (WSS), InfoPath loan screens were used for loan document processing.
- Integrated Master Loan Flow and Product and Pricing Flow in Engine Orchestration Layer to incorporate Decision Engine, Integration Services, and Underwriting Rules.
- Used JIRA for the project planning, scheduling & status reporting, while maintaining the Kanban board to visualize the workflow.
Accounting Analyst/Accountant
Federal Home Loan Bank of Des Moines
05.2018 - 05.2019
- Scope: The project was to develop a COTS (Commercial Off-The-Shelf) software to detect the risk of a mortgage payment default by automatically receiving mortgage data associated with mortgage application of an applicant and generating payment default risk score based on models prepared from data related to historical mortgage transactions, applicant’s credit worthiness thereby performing further fraud evaluation depending on determined risk levels of Early Payment Default (EPD).
- Based on the initial requirements gathered, identified those features which were critical to the Business process and created User Stories to be implemented.
- Worked with the SME to verify if the estimates have been accurate. Used Jira for managing the user stories and defect tracking
- Used MS Visio for creating Data Models and created the source to target mapping specifications
- Facilitated Scrum meetings and tracked team progress and velocity using Sprint burndown charts
- Performed Business process modelling using iGrafx Flowcharter
- Managed the scrum process, shared the status of each iteration and impediments
- Facilitating cross-group and cross-functional communications for issues resolution and updates
- Coached the development team in Self-organization and Cross-functionality
- Collecting/Recording feedback from customers on achieving different milestones on the project
- Used Tableau software to create functional diagrams and identify key areas for data analysis
Research Assistant
Iowa State University
08.2016 - 02.2018
- Scope: The project was to test and migrate exhaustive data from existing system to a new, advanced data storage system by performing required data mapping, creating Mapplets in Informatica PowerCenter for future use, ETL operations, developing transformation logics for varied transformations being taken place on data, followed by discarding/disposing old/existing storage systems in a safe & secure way.
- Driving requirements elicitation and brainstorming sessions with professor’s and working on multiple financial modelling and investment valuation projects for research projects.
- Identifying gaps in business processes and suggesting improvements in process efficiency and risk analysis capabilities
- Preparing detailed functional specifications, business requirements artifacts (process maps, data dictionaries, business rules documents).
- Tested and migrated exhaustive data from existing system to a new, advanced data storage system by performing required data mapping, creating Mapplets in Informatica PowerCenter for future use, ETL operations, developing transformation logics for varied transformations being taken place on data, followed by discarding/disposing old/existing storage systems in a safe & secure way.
- Assessed organizational change and business readiness through artifacts like business capability matrices, business process models (as-is, future state) etc. and communicating findings to professors.
Audit Officer
Comptroller & Auditor General of India, Government Of India
07.2011 - 07.2016
- Scope: Continuous project planning, execution and review activities ranging from Performance audits to Annual financial Audits were conducted across Government of India funded Public Sector Undertakings(PSUs) to Autonomous Bodies. The focus was on Planning audits and conducting different types of audit activities on the site locations for the Fortune 500 Oil and Gas PSUs.
- Increased operational efficiency, resulting in nearly $750 million per year by restructuring financial operations for the first two years.
- As a Team Lead, designed a risk/performance analysis framework for three Fortune 500 oil and gas companies, saving $8 million in sunk costs.
- Recouped organization $1.5 million/annually public exchequer by enhancing accuracy in Annual Financial Reports in compliance with GAAP, and IASB.
- Captured business requirements using various elicitation techniques such as research, formal-informal interviews, focus groups, brainstorming and JAD sessions with SMEs, Project Teams, and Project Stakeholders
- Assisted Project Manager in creating the Project Charter, Project Budget Allocations, Work Breakdown Structure using MS Project
- Collaborated with associate Business Analysts in preparing the Business Requirement Documents (BRD) and Functional Requirement Document (FRD)
- Tracked and managed the requirements using Requirement Traceability Matrix (RTM), which controls numerous artifacts produced by the teams and I also handled requirement churn.
Quality Analyst/Tester, OTC Derivatives Team
Bajaj Capital
01.2006 - 10.2006
- Scope: The project scope was to provide and test an online web search portal to the company’s customers.
- Reviewed System Requirement Specifications (SRS), Functional Requirement Specification (FRS) and design documents.
- Designed and documented Test Plans, Test Scenarios, Test Cases based on business requirements and design documents and logged defects in HP ALM.
- Performed monthly and daily collateral management of OTC Derivatives in accordance with the Credit Support Annexes (CSA) and policies with counterparty margin calls.
- Analyzed and prepared regulatory, compliance, management, analytical and ad hoc report requests from internal/external clients in compliance with ISDA Master Agreement and ISDA Derivative Support Annex.
- Maintained and backed up the databases using bulk operations to migrate data across different servers connected to various DBs.
- Documented Bug Report and Categorized them based on severity and Priority.
Education
Bachelor of Science - Commerce
Delhi University
Delhi,India07-2025
Master of Science - Information And Computer Systems
Campbellsville University
Louisville,Kentucky, U.S.A12-2023
Master of Science - Business Administration And Finance
Iowa State Univeristy
Ames, Iowa, U.S.A12-2018
Master of Science - Financial Accounting
Delhi University
Delhi, India07-2007
Skills
User support services
End-user testing expertise
Stakeholder analysis
Business process analysis
Requirements gathering
Diagnostic tools
Application support
Project management professional (PMP)
Certificate in information systems
Data integration
Affiliations
- Project Management Institute
Certification
Certified Associate In Project Management
Interests
Timeline
System Analyst at Estee Lauder Companies Inc.
Movate Inc
02.2024 - Current
Certified Associate In Project Management
12-2023
Product Owner at AT&T
Isite Technologies, New Jersey
05.2022 - Current
Business System Analyst
Estee Luder
03.2021 - 05.2022
Program Manager
Cisco
06.2020 - 01.2021
Sr. Accounting Analyst/Scrum Master
Transamerica
08.2019 - 12.2019
Derivatives Analyst
Athene
05.2019 - 07.2019
Accounting Analyst/Accountant
Federal Home Loan Bank of Des Moines
05.2018 - 05.2019
Research Assistant
Iowa State University
08.2016 - 02.2018
Audit Officer
Comptroller & Auditor General of India, Government Of India
07.2011 - 07.2016
Quality Analyst/Tester, OTC Derivatives Team
Bajaj Capital
01.2006 - 10.2006
Bachelor of Science - Commerce
Delhi University
Master of Science - Information And Computer Systems
Campbellsville University
Master of Science - Business Administration And Finance
Iowa State Univeristy
Master of Science - Financial Accounting
Delhi University