Alka Singh

• Worked on significant product enhancements, which reduced errors in processing of claims by 42%.
• Led team of 15 BA’s (spread in various locations) to manage product lifecycle, maintaining timelines and deliverables and achieving 97% on-time product releases.
• Oversee execution of several connected projects to ensure program directly contributes to accomplishment of strategic goals.
• Take lead in setting up meetings with important operational users to comprehend and record current state solution's standard operating procedures.
• Use tools and utilities to increase effectiveness of other teams and BA.
• Managed product demonstrations and testimonials for performance evaluation.
• Documented user stories, specifications, and product features into detailed work order to communicate across teams and build mandatory requirements.
• Developed product documentation to communicate upcoming features and products to internal teams.
• Prioritized roadmap to achieve product goals and metrics.
• Generating and keeping up with requirements documentation in JIRA.
• Assisting with change request's creation, testing, and execution phases.
• Supporting product owner and creating system of project governance

• Led team of 10 BAs across locations
• Provide business impact, change impact and business analysis while ensuring all changes are properly planned.
• Handled problematic clients to assist lower-level employees and maintain excellent customer service.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Successfully delivered RHEL (Red hat enterprise Linux) adjudication end to end testing with partner plans for ITS (inter plan teleprocessing systems) and local claims.
• Executed test validations Application hosting in Cloud in various phases (Phase wise implementation for specific clients) i.e., SIT, UAT, Regression and Performance testing specific to ITS and local Claims against adjudication logic.
• Conducted training of BAs on product and basic healthcare.
• Proven ability to develop and implement creative solutions to complex problems.
• Triage anomalies observed in UAT, lower environment and in production processes.
• Acted as liaison between business units, technical teams, and clients and work closely with Business team to understand product vision and contribute to strategic roadmaps, PI and sprint planning
• Write use cases for automation of regular manual processes such as manual adjustments of claims, benefit plan migration for subscribers and clearing of claims (adjudication) backlog and test cases for both design and quality assurance cycles for claims UI and regression testing.
• Supported business management projects by monitoring and tracking risks, issues, and action items.

• Developed workflows to cut claim processing errors by 15%.
• Subject matter expert (SME) in facilitation and gathering of business requirements to support BCBSA Inter plan teleprocessing system and adjudication claims processing issues for Medicare, Medicaid and commercial plans.
• Performing gap analysis and identifying impact to various business models.
• Provide subject matter expertise in all phases of SDLC cycle of project through implementation of enhancement/fix.
• Write, build, and document knowledge articles and processes for detailed understanding of business and its related applications.
• Responsible for training new and current employees for ITS and ancillary functions of claims in Ikasystems.
• Drive execution of product from inception to release. This also includes (not limited to) working\analyzing minor enhancement/fix and data fixes in collaboration with development team.
• Responsible for drawing commonalities in architecture with help of various product development teams. Regularly engage with executive leadership and matrixed organizations through all stages of strategy, project planning and execution, to ensure delivery of expected outcome.

•Define configuration specifications and business analysis requirements for robotic process automation.
•Interface directly with the client on daily basis
•Help design, document, and maintain system processes
•Maintaining Functional and system requirement/specification document.
•Report on common sources of technical issues or questions and make recommendations to product team.
•Running workshops with client SMEs to understand the end-to-end process while identifying any automation blockers and the suitability of the process for automation

•Analysis of new business requirements, strategic road map for client specific enhancements related to CDS (clinical decision support) and Allscripts professional EHR integration with cancer and immunization registries.
•Assist the development teams with software development process (consult, document, and review)and analyze and fix defects
•Defect-based testing and functional testing of new development releases.
•Coordinated system implementation strategies for claims processing.
•Documentation and checklists for user approval in support of Alpha and Beta program.

•Handling inbound and outbound calls and worked with delinquent and loans marked for foreclosure to provide retention and liquidation options to borrowers.
•Extensive work on HAMP (Home Affordable Modification Program) as quality auditor to determine interest rates based on LIBOR index. Auditing of issued repayment plans, revised interest rates to mitigate loss to company as well as borrowers.