Alka Upadhyay

Delivered 1.6 years of quality assurance expertise in aviation, ensuring application reliability and performance.

• Led manual QA for complex multi-tier applications, achieving comprehensive test coverage in all phases.
• Guided team members to ensure timely completion of tasks while maintaining high-quality standards.
• Conducted regression, integration, functional, UI/UX, and API testing using POSTMAN tool.
• Participated actively in Agile/Scrum ceremonies, contributing effectively to sprint planning and reviews.
• Contributed to major projects including Indigo UI/UX revamp and loyalty initiative, earning recognition for performance.

• Gained 3.9 years of hands-on QA experience in the fast-paced e-commerce domain, ensuring seamless customer experiences across web and mobile platforms.
• Designed and executed detailed manual test cases for shopping carts, payment gateways, order tracking, product listing, and user authentication flows.
• Collaborated with cross-functional teams, including developers, product owners, and UX designers, in Agile/Scrum environments.
• Performed regression, functional, UI, smoke, and end-to-end testing to ensure product quality across multiple release cycles.
• Actively participated in sprint ceremonies, defect triaging, and release sign-offs.
• Utilized tools such as JIRA, Postman, and BrowserStack to manage test efforts and track issues.
• Contributed to improved test coverage and reduced production defects by enhancing QA processes and introducing effective test strategies.
• Developed data-driven tests based on SQL queries against databases such as Oracle or MySQL.

Project1: Tangerine Bank – Toronto, Canada

Feb 2016 – Sept 2017 (1.5 years)

• Worked as a manual tester in a digital banking environment, focusing on testing online and mobile banking platforms to ensure a secure and seamless user experience.
• Developed and executed test cases for core banking features, including fund transfers, bill payments, account management, and transaction history.
• Logged and tracked defects using HP ALM.
• Supported UAT and production release cycles, contributing to consistent, on-time delivery of quality software updates.
• App testing using Perfecto.
• Used the waterfall model.

Project 2: My Learning Platform, VMware

Oct 2017 – July 2019

• Worked as a manual tester on VMware’s MyLearning platform, focusing on testing learning management systems used globally by employees and partners.
• Created and executed detailed test cases for learning workflows, including course enrollment, content playback, assessments, certifications, and user progress tracking.
• Identified, documented, and tracked bugs using JIRA, and collaborated with developers and business analysts to ensure timely resolution.

Project 3: Warner Bros.

Aug 2019 - Mar 2020

• Worked as a manual tester on digital media and entertainment platforms, ensuring high-quality user experiences across Warner Bros.
• Created and executed manual test cases for video streaming, user account management, content browsing, and payment modules.
• Collaborated with developers, designers, and product managers in Agile/Scrum teams to identify, log, and track defects using JIRA.