Alkesh Pawar

1. Responsible for achieving the business objectives of the Digital Sales Team for the assigned area.

2. To recruit and train the team members on a regular basis. To ensure no gaps exist between budgeted headcount and actuals.

3. Responsible for optimal route planning and lead management to maximize productivity of Full KYC Conversion of 811 Leads and New account opening for NTB leads.

4.Train and drive team for upselling, maximizing the bottom line while maintaining the top line achievements.

5. Train and drive team to generate cross-sell leads and to coordinate with businesses for maximum closure of leads.

6. Ensure that the quality of services is maintained as per the set standards, and customer escalations are minimized.

7. Ensure that the defined parameters for opening a new account are met, as per the process and compliance.

8. Develop and implement strategic sales plans to achieve revenue targets and business objectives within the assigned territory.

9. Identify market opportunities, potential customers, and key accounts for sales expansion.

10. Lead, coach, and mentor sales teams to maximize their performance and productivity.

11. Set sales targets, quotas, and goals for individual team members, and monitor their progress.

12. Conduct regular sales meetings, performance reviews, and training sessions for the sales staff.

Analyze sales data, market trends, and competitor activities to identify opportunities for growth and improvement.

13. Provide feedback to senior management on market conditions, customer needs, and competitive positioning.

14. Monitor inventory levels, sales forecasts, and product demand to optimize inventory management.

Resolve customer complaints and issues in a timely and satisfactory manner.

15. Stay informed about industry developments, product innovations, and emerging market trends.

16. Digital Sales is a part of the Retail Liabilities division of the Consumer bank. This vertical specializes in converting, acquiring, sourcing, upgrading, and cross-selling on digitally acquired leads for 811 Savings accounts.

17. ASM-Digital Sales manages 8 to 10 Digital Sales Managers within the assigned cluster. Total team size ranging from 100 to 150 AMDs. He ensures effective management of Managers who in turn manage Acquisition Managers Digital (AMD).

18. He is accountable for budgeted headcount on board, team structure, people development; meeting KRA's, and ensuring infra-related support for the team to perform.

1. Achieving, exceeding business goals and targets in rural existing personal loan, prospect loan, cross sale, and investment products.

2. Identifying the need for sales training, analyzing changing market trends, channel deployment, etc.

3. Ensure implementation of promotional plan, contests, and suggesting new innovative plan for the area work

4. Effectively engage operation risk and team to understand overall profitability of business across locations.

5. Maintain MIS, System TAT, DRR, sheet of business toward target.

6. Staff Briefing and reporting on-roll or off-roll.

7. To participate in and provide support for any Teamwork activities.

8. Branch or Agency Visit.

9. Manage type of Cross Sell.

10. Plan, implement, and monitor the regional operational strategy.

11. Recruit and hire a new Sales Manager.

12. Train and onboard new employees.

13. Set the monitor, Sales Manager, and sales officer KRA.

14. Handling location – KARJAT, KHOPOLI, LONAVALA, TALEGAON DABHADE, PEN, ALIBAG (MUMBAI SUBURBAN)

1. Achieving, exceeding business goals and targets in rural existing personal loan, prospect loan, cross sale, and investment products.

2. Identifying the need for sales training, analyzing changing market trends, channel deployment, etc.

3. Ensure implementation of promotional plan, contests, and suggest new innovative plan for the area work.

4. Effectively engage operation risk and team to understand overall profitability of business across locations.

5. Maintain MIS, System TAT, DRR, sheet of business toward target.

6. Staff Briefing and reporting on-roll or off-roll.

7. To participate in and provide support for any Teamwork activities.

8. Branch or Agency Visit.

9. Manage type of Cross Sell.

10. Handling location – Washim, Yavatmal, Pusad, Hingoli, Basmat, Warud, Dharmabad, Sailu, Jintur Achalpur Paratwada (Vidarbha Belt)

1. Handle Open Market and Regional LFR Counters like Arcee Electronics, Kohinoor Televideo Pvt Ltd, Digi 1 Snehanjali Retail Pvt Ltd, Usha Agencies Pvt Ltd, Snehanjali Electronics, and Trading Pvt Ltd.

2. Product Handle - Consumer Loan, Digital Loan, Lifestyle.

3. Plan and organize for merchandise.

4. Manage the day-to-day operations of the outlets, including coaching, goal setting, support, and development of staff.

5. Identify market share in the area and study competition.

6. To participate and provide support for any Teamwork activities.

7. Counter-checking information provided by customers for accuracy and authenticity, and revising information if found wrong.

8. Staff Briefing & reporting also.

9. Market visit.

10. Cross Sell prepared how to sell, cross-sell.

11. Manage four types of Cross Sell.

Home Assure (One Assist)

Tata AiG Mediclaim (TATA AIG)

HDFC ERGO Health Insurance.

Extended Warranty (Onsite go)

Existing Relationship Personal Loan.

1. Manage the sales performance on a monthly basis by field visits to outlets on a regular basis.

2. Manage the day-to-day operations of the outlets, including coaching, goal setting, support, and development of staff.

3. Identify market share in the area and study competition.

4. Identify market share in the area and study competition.

5. To participate and provide support for any Teamwork activities.

6. Counterchecking information provided by customers for accuracy and authenticity, and revising information if found wrong.

7. Plan and organize for merchandise.

8. Staff Briefing & reporting also.

9. Market visit.

10. Manage Cross Sell.

811 Account Opening.

Extended Warranty (One Assist)

11. Developed and maintained strong relationships with clients to ensure satisfaction and loyalty.

12. Developed strategies to attract new customers while retaining existing ones.

13. Resolved escalated customer issues efficiently and effectively within established timelines.

14. Built long-term relationships with lucrative clients by utilizing active listening, effective communication, and dynamic interpersonal skills.

1. Staff monthly review.

2. To participate and provide support for any Teamwork activities.

3. Counter-checking information provided by customers for accuracy and authenticity, and revising information if found wrong.

4. Plan and organize for merchandise.

5. Staff Briefing & reporting also.

6. Conducted market research to identify potential business opportunities and develop strategies for increasing sales.

7. Developed relationships with key customers and partners, negotiating terms of agreements to maximize profitability.

8. Maintained accurate records of all business development activities, including contacts made and follow-ups completed.