ALLABAKASH PINJARI

+ Providing IT support to employees based on tickets in SNOW ticketing tool

+M365 Administration:

 Exchange M365 account administration\troubleshooting

Exchange calendar\shared folder permissions and delegation

 Creating & managing distribution list  managing user permissions

 Troubleshoot/resolve escalated help desk issues relating to M365

 One drive support-trouble shooting

 Support on sign-in and other app related issues

 Support on office core apps add-ins  Support on office online apps

 Assisted in migration, office2013 to O365

 Administration of Microsoft Office 365 workloads(Exchange online,

Share Point online, Skype for business and One Drive for business)

 Microsoft Online services(Office 365)\OWA

Intune for MDM&MAM:

• Adding corporate devices
• Managing corporate related apps in enrolled devices
• Responsible for configuring and manage App Protection Policy and Configuration Policy for Android & iOS devices
• Real time troubleshooting related to SCCM/Intune issues
• support Teams & Skype meeting functionality
• Support MS Teams client installation, configuration, troubleshooting and updates
• Troubleshoot communications issues within Teams by using advanced tools\CQD
• MFA configuration and Support
• ITIL process knowledge & understanding
• Maintain current knowledge of industry best practices and trends as well as new development
• Work with the next level teams and operations teams on the critical & emergency issues which effects to the production system
• Maintain current knowledge of industry best practices and trends as well as new development
• Maintain required support knowledge base documents
• Responsible for ticket queue management and primary escalation point for IT issues
• ITIL process knowledge & understanding

• Configuring & troubleshooting desktops & Laptops and it's applications in infra
• Network devices installation and maintenance in server rooms
• Basic laptops H/W and N/W troubleshooting on floor for 500+ users based on tickets in SNOW ticketing tool
• OS and other software installation on Desktops and Laptops
• Maintaining & troubleshooting Polycom Audio, video devices in video conference rooms
• Cisco VPN troubleshooting
• Cisco IP phone configuring and troubleshooting
• RSA secure ID mobile management
• Infra IT asset management
• Developing business process method
• Responsible for ticket queue management and primary escalation point for IT issues
• Configured hardware, devices and software to set up work stations for employees

+ Maintaining and troubleshooting desktops & Laptops in infra

+ Office Network maintenance&troubleshooting

+ Printers configuration and maintenance

+ Installing and configuring Tally and Juno applications

+ Maintaining IT assets on Infra

• Maintained inventory of installed desktop hardware and software components to keep records accurate and updated.
• Assembling and configuring desktops & Laptops
• Basic H/W and N/W troubleshooting, Lan crimping, OS and other software installation
• Analyzed issues to identify troubleshooting methods needed for quick remediation.
• Printers installation, configuration and troubleshooting