Allahbhaksh Thahaseena

Dedicated and detail-oriented Supervisor – Attorney & Correspondence Process with current experience in managing attorney-represented medical claims. Adept at supervising correspondence with law offices, ensuring timely settlements, and handling legal documentation. Strong understanding of personal injury and workers’ compensation billing, with compliance knowledge, and excellent communication skills.

• Attorney and Legal Correspondence
• Team Supervision and SLA Management
• Settlement Negotiation Coordination
• Legal Documentation (Liens, LOPs, RFIs)
• HIPAA Compliance
• Email Communication with Law Firms
• Medical Billing Workflow Knowledge
• MS Excel, Outlook, and EMR Tools.

Current process Attorrney Correspondence Core Responsibility.

Supervise and coordinate a team of correspondence specialists, paralegals, or legal assistants who handle letters, memos, emails, pleadings, discovery items, and other legal documents.

• Supervise a team handling legal correspondence for personal injury and workers’ compensation claims.
• Review legal documents, including Letters of Protection, liens, settlement agreements, and ensure accurate documentation.
• Coordinate with attorneys for RFI responses, settlement confirmation, and payment follow-up.
• Conduct weekly team meetings to monitor case turnaround time, improve quality, and resolve escalations.
• Maintain case trackers, update settlement logs, and ensure documentation aligns with HIPAA and internal standards.
• Collaborate with internal billing and accounts receivable teams for case status updates and revenue closure.

• Functions and Responsibilities within the Krystal360 RCM.
• Audits in Eligibility Verification and Prior Authorization.
• Charge Entry / Charge Audit & Claim Submission
• Audit I EDI Claim Submission and Rejections.
• Audit in payment posting.
• Audit in the Denial Process.
• Audit in Accounts Receivable and Call Recording.

Experience in the following specialization.

• Pain Management and Therapy Services.
• Family Medicine and Behavioral Health/Mental Health.
• Attorney correspondence and PIP insurance services (personal injury protection/no fault), HIPAA guidelines, and HIPAA authorization.

• Trained new team members by relaying information on company procedures, and safety requirements.
• Monitored group performance on a regular basis, analyzing data and trends to identify areas for improvement.
• Established clear goals and expectations for the team, promoting accountability and fostering a high-performance culture.
• Supported staff with developing professional skills and abilities, uplifting team performance.

• Functions and responsibilities within the EqualizRCM healthcare.
• The quality auditor will perform the audits and share the daily, weekly, and monthly quality reports with the respective team supervisor on the same day.
• Process updates or process knowledge. It can also help to determine whether the agent is aware of the current update and should be aware of process-related documents, like updates, rule books, and SOPs.
• A quality auditor has the duty to help improve the overall team's knowledge by sharing updates multiple times if needed. Conducting training and PKT as scheduled every month will help the team perform the task accurately.
• Provide any possible assistance to the agent who is having difficulties with process updates and knowledge gaps to improve his or her quality.
• The auditor should also make sure the performance of the team is on par, and they should understand that this may help the overall performance of the team.
• Effective communication with the end client via conference calls and emails, counseling the entire team for quality.
• Helping leads in preparing reports, and supporting the supervisor by offering solutions to the problem, and assisting them in making decisions.
• Reporting to management about any challenges, both in operations and in people, ensures that appropriate action is taken on escalations received from clients and end customers.
• • Responsible for monitoring and guiding newcomers on the team. Conducted training sessions for newcomers, and helped them improve on quality and speed.

Sales representative.

• Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
• Conducted detailed market analysis to guide development of sales strategies.
• Achieved consistently high customer satisfaction ratings by tailoring solutions to individual needs.