Allan Amalanathan
Senior Manager - Oracle Cloud Operations
Chennai
Summary
Results-driven Senior Manager with forward-thinking approach centered on company success and competitive growth. Demonstrated record of success in building successful teams and managing profitable operations. With 22+ years of delivery management and program management experience and have lead delivery for large global customers in cloud transformation projects. Adept at managing teams of 25 employees with 10 direct reports to accomplish challenging objectives. Imparts clear vision to guide cohesive, high-performing teams.
Managed global clients in their technology transformation journey to Oracle Cloud thereby enabling their business transformation. Helping clients in the challenges faced during the Cloud migration and consistently prove to be a strategic technology problem-solver and reliable partner during this technical transformation journey.
Worked in a Multicultural environment across multiple geographies - was deputed at customer location for managing the project in an onsite/offshore model for a large Financials Institution in Paris, France, for a large Financials news magazine in London, U.K, for a large Gas and Light service provider in Atlanta, Georgia and for a large brewery in U.S, Belgium, Ukraine & Czech Republic.
Overview
22
22
years of professional experience
3
3
Certificates
2
2
years of post-secondary education
Work History
Master Principal Program Manager
Oracle Solution Services (India) Private Limited
Chennai
07.2022 - Current
- Monitor the program from initiation through delivery, interfacing with internal teams and customers on technical matters.
- Manage customer Go-Live programs involving department or cross-functional teams focused on production cutovers through a standard and managed process.
- Interface with external customers to ensure 100% customer satisfaction. Actively listened to customers, handled concerns quickly and escalated major issues to cros functional support team for quick resolution.
- Escalation management - Manage communication with external and internal stakeholders (clients, sponsors, executives, etc.)
- Increased customer satisfaction by resolving issues. Ensure customer satisfaction with satisfaction survey rating of > 80%
- Drive positive customer sentiment through go-live experience and create referencable customers
- Drive continuous improvements through lessons learnt
- Plan and direct resource schedules as well as project success
- Collaborated with team members to achieve target results. Organize interdepartmental activities ensuring completion of the program on schedule and with the highest customer satisfaction.
- Lead stand-ups and meetings, and ensure teams have all information for timely deliveries
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Used Microsoft Word and other software tools to create documents and other communications.
- Participated in team-building activities to enhance working relationships.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Engaged with customers, partners and constituent groups to create positive, trusting and professional relationships.
Senior Manager
Oracle India Pvt Ltd
Bangalore
02.2010 - 06.2022
- As part of Senior Management team, I'm responsible for all PeopleSoft Service activities in the Managed Cloud Space. Managing a customer revenue of 30 million and 25-person strong team. This includes working with large customers across various industry verticals such as Healthcare, Universities, Colleges, Schools, Energy Service Providers, Insurance providers, Shoe manufacturers, Wholesalers & Retail outlets, Public Health agencies and Government agencies across the U.S
- Managed complex customer engagements involving both customer & SI (service implementer) and a team of high performing individuals.
- Strategically responsible for managing all technical aspects in PeopleSoft Cloud Delivery Space. I manage PeopleSoft provisioning, implementation, migration, and upgrade for Oracle Cloud Infrastructure business. Work with pre-sales team, technical/support team and solution team and provide technical insights during B2P calls. Ensure required technical details are provided in service BOM (OSA90)
- Practice Management: Created and developed the PeopleSoft Upgrade practice in the Managed Cloud Services team. Started the PeopleSoft upgrade practice and successfully managed 27 full cycle PeopleSoft Application Upgrade projects, 60+ full cycle Tools upgrades projects across various complex customer environments hosted at MCS/OCI
- Operation Management: Provided customers a seamless user experience during the migration/implementation phase by providing high quality environment builds and repeatable faster iterations
- Tech Refresh program – Managed and successfully completed 80+ tech refresh migrations for 37 customers from legacy datacenter to the OCI
- New Logo Implementation – Managed and successfully completed 14+ new logo migrations from on-Prem to OCI services
- Planning and organizing - Ensured customers have a solution template while they plan for the cloud migration. Developed a project kick off presentation and technical plan which sales/solution/delivery teams can use to present to customer what will be target number of environments, software versions, expected timeline, number of iterations, Technical project plan and deliverables
- Execution - Documented run books which help in provisioning environments as per solution template (Service BOM), performing error free migrations from on prem to OCI, DB upgrades, PeopleTools upgrade, Application upgrade, PUM patching. Refresh build environments and DR setup as per customer requirements.
- Delivery & Quality - created production assessment checklists and environment verification checklists to validate the environments are delivered error free
- Cutover and signoff - documented customer specific configurations and issues during the SIT/UAT/iterative passes are captured in the runbooks. This provides input to a solid cutover plan ensuring a smooth cut-over and Go Live. The UAT signoff before the cutover helps in any conflict resolution
- Change management, stabilization, and Transition management – Ensured customers have an error free stabilization phase. Created a transition checklist that helped in ensuring a smooth transition to the run and maintenance team.
- Team management – Organized Daily stand-up meetings with the team helped in status check of ongoing work and planning for resource allocation for upcoming projects. Conducted yearly appraisals, midyear check-ins and revisiting the goals with the team and provided feedback/development plan
- Contract review and management – Ensured the work deliverables as per contract are met and achieved in a timely manner as per the project plan. Reviewed new requirements with customer and collaborated with the sales/solution team for any adhoc requirements as an addendum to the contract
- Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Developed proposals and presentations for internal and external audiences.
Technical Architect
Hexaware Technologies
Chennai
10.2001 - 01.2010
- Managed 10+ Multi-customer PeopleSoft & SAP Implementations, Upgrades, Migrations projects
- Technical Upgrade Specialist for PeopleSoft Application/Tools upgrades
- Work on requirements gathering, clarifications with SMEs, Technical Architects, and developers
- Formulate strategies and develop master schedules for SAP deployment of global template, infrastructure strategy, global rollout strategy, backup, and DR strategy
- Responsible for identifying key business needs by bridging the business/technology gap, organizing, and conducting workshops, analyze data sources, systems, resources, and technology upgrades
- Assessed business implications for each project phase and monitor progress to meet deadlines, standards, and cost targets
- Optimize processes to achieve quick turnaround timings during upgrades and migrations
- Engage in frequent quality reviews and adhere to project goals and conformity
- Articulate project goals and scope, translate business needs into technical terms, prepare detailed work breakdown structures (WBS) and instill a shared accountability for achieving project milestones
- Resolve project issues including staffing shortages, tactical matters, scope creep and divergent business and user needs
- Manage and lead a team of SAP Basis Admins, ABAP developers and SAP HR & Solutions consultant's and PeopleSoft consultants on various activities such as provisioning, implementation, upgrades & maintenance
- Collaborated with clients to determine project specifications and scope
- Engineered architecture and infrastructure for 30k + users
Education
MBA - International Business
Narsee Monjee Institute of Management Studies
Mumbai, India 06.2021 - Current
Master of Science - Computer Science, Mathematics & Statistics
SRM Institute of Science & Technology
Chennai 08.1998 - 2001.04
Bachelor of Science - Statistics, Mathematics & Computer Science
Loyola College
Chennai 08.1993 - 1996.11
Skills
Delivery Management
undefinedCertification
Oracle Cloud Infrastructure Foundations 2020 Certified Associate
Timeline
Scrum Master - CSM from ScrumAlliance
09-2022
Master Principal Program Manager
Oracle Solution Services (India) Private Limited
07.2022 - Current
MBA - International Business
Narsee Monjee Institute of Management Studies
06.2021 - Current
Senior Manager
Oracle India Pvt Ltd
02.2010 - 06.2022
Technical Architect
Hexaware Technologies
10.2001 - 01.2010
Master of Science - Computer Science, Mathematics & Statistics
SRM Institute of Science & Technology
08.1998 - 2001.04
Bachelor of Science - Statistics, Mathematics & Computer Science
Loyola College
08.1993 - 1996.11
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