Excel
ALLAN CARVALHO
Sales
Mumbai
Summary
Experienced sales and customer service leader with 8+ years in Food-tech, SAAS, Airline & Hospitality. Proven track record in business development, training, and customer retention & expansion. Expertise in driving growth and profitability. Ready to drive your company's success
Overview
10
10
years of professional experience
8
8
years of post-secondary education
4
4
Languages
Work History
Manager - Learning and Development
Yocket
Mumbai
08.2021 - 01.2023
- Created strategies in cohesion with sales team to increase opportunities creation by 15%
- As a team we were able to analyses over 1k calls
- Identified various gaps and trained the team and individual accordingly
- Focused on lower performers of every month and had one on one meets with them with inputs to improve conversion rate 10-15%
- Conducted survey for the deal lost to understand the exact reason modifying the pitch accordingly.
Business Development Lead
Dash101 (Glance - Inmobi)
Mumbai
10.2020 - 08.2021
- Lead a team of sales executives which is contributing up to 30% of the total business
- Month on month growth of 20%in client acquisition by the team
- Onboarded brands which featured in shark tank “beyond water”Kama
- Ayurveda
- Handled clients' queries and resolved them with ensuring maximum retention of business with us.
- Brought in new accounts through successful networking strategies and promotional approaches.
Key Account Manager
Swiggy
Chandigarh
10.2018 - 06.2020
- Spearheaded Fitness Mania campaign which leads to growth in the business by atleast 15%
- Handled various city projects like revenue-driven Mapping, City Ad Campaigns and Upsell Drive led to an increase in business by 20% of key partners whencity de-grew by 40%
- Achieved or overachieved Ad sales quota Month on month, contributed 30% monetization target
- Handled sales metrics for the team of 8 guided and helped achieve their respective targets.
Sales Manager 2
Swiggy
Chandigarh
01.2018 - 09.2019
- Acquired over 200 restaurants in Chandigarh, Jalandar,Amritsar and Ludhiana
- Made sure the supply of restaurants & offers is improved in the designated region thus lead increase of orders by atleast 20%Responsible for launching various extensions of tricity as well as other cities like Ludhiana, Jalandhar &
- Amritsar.
- Learned and adapted quickly to new technology and software applications.
Sales Manager 1
Swiggy
Mumbai
01.2016 - 12.2017
- Responsible for acquiring better supply & launch of pockets of Mumbai
- Coordinated with the marketing team, for the deployment of Swiggy co- branded collaterals across newly launched parts of the city
- Highest acquisition in the cityfor consecutive over two months.
- Strengthened communication skills through regular interactions with others.
Reservation Sales Executive
Sofitel Luxury Hotel - Accor Group
Mumbai
12.2013 - 07.2014
- Launched a new channel of sales that leads to growth in business
- Managed to overachieve sales target for 4monthsand increase revenue
- Addressed customer requirements and ensuring their stay is pleasant with us.
Customer Service Assistant
Jet Airways
Mumbai
09.2012 - 08.2013
- Greeted customers & answering inquiries regardinginformation such as schedules, procedures, and policies.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
Education
B.A - Psychology
IGNOU
01.2020 - Current
P.G.D.M - Marketing
Chetana’s Institute of
Management & Research
01.2015 - 01.2017
B.A. - International Hospitality Administration
Atharva College of H.M.C.
01.2009 - 03.2012
Skills
Sales B2C / B2Bundefined
Software
Canva
Lead Square
Affiliations
Hbr Ascend Member - Harvard Business Review
Youth Mobiliser - Youth for our Planet
Volunteer - Shanti Dhan Ashram
Accomplishments
- Biased for Action Award (10/2019 - 12/2019) - Swiggy
- Bronze medal in quiz competition held by Business Standard
- Regional Award Athletic Competition - Secondary Education
Timeline
Manager - Learning and Development
Yocket
08.2021 - 01.2023
Business Development Lead
Dash101 (Glance - Inmobi)
10.2020 - 08.2021
B.A - Psychology
IGNOU
01.2020 - Current
Key Account Manager
Swiggy
10.2018 - 06.2020
Sales Manager 2
Swiggy
01.2018 - 09.2019
Sales Manager 1
Swiggy
01.2016 - 12.2017
P.G.D.M - Marketing
Chetana’s Institute of
Management & Research
01.2015 - 01.2017
Reservation Sales Executive
Sofitel Luxury Hotel - Accor Group
12.2013 - 07.2014
Customer Service Assistant
Jet Airways
09.2012 - 08.2013
B.A. - International Hospitality Administration
Atharva College of H.M.C.
01.2009 - 03.2012
Similar Profiles
Ashutosh SahooAshutosh Sahoo
Senior Product Manager at YocketSenior Product Manager at Yocket
Meghna TiwariMeghna Tiwari
Business Development Associate - L2 at YocketBusiness Development Associate - L2 at Yocket
Dwayne RebelloDwayne Rebello
Business Development Representative at Yocket Ed TechBusiness Development Representative at Yocket Ed Tech