ALLAN DOMINIC FERNANDES
Mangalore
Summary
With over 12 years of experience in Finance and Accounting, I have a strong background in Accounts Receivable Process, Operations and Quality management. Proficient at customer management & promote continuous skill development.
Overview
14
14
years of professional experience
Work History
Assistant Manager - Finance & Accounting
Infosys BPM Limited
05.2020 - Current
- Currently working as PMO - SPOC handling multiple customers billing, resources allocations and providing best estimates
- Analyzing the financial data including the project budget and risks
- Providing the financial information and budget outlines to Operations and submitting the monthly budgets for review to Delivery Manager
- Operate an effective resource management framework
- Managed a production team of 8 members in Order to Cash - Collections for US Customers
- Identify, analyze and execute several process improvement ideas to achieve Six Sigma results
- Established monthly goals, communicating priorities to staff and closely tracking progress to achieve success
- Working in coordination with CI team to schedule staff to meet anticipated volumes within scheduled turnaround time
- Arrange Coaching, mentoring and training for employees keeping the fact in mind the business requirement and desk utilization.
Assistant Manager - F&A Operations
IBM INDIA PVT.LTD.
01.2013 - 05.2020
- Led a production team of 10 members working on Payment Posting and Credit and Rebill
- Performing SLA reporting for CEMEX O2C process on daily basis internally and on weekly and monthly basis to the clients.
- Providing feedback and coaching and process update on daily huddles and team meet.
- Awarded with GEM (Going Extra Mile) Award in 2015.
- Awarded with Best Performance Award in Q1 and Q3 2014.
- Received Six Sigma-Yellow Belt Certification for the successful
- completion of the project (Automation in Payment Posting Process)
Store & Purchase in charge
Vishal Enterprises Limited (Builders & Developers)
05.2012 - 09.2012
- Co-ordinate with labourers and sub-contractors at site and get jobs implemented
- Maintain Site registers
- Maintain salary register at site and also material register at site
- Prepare bills from time to time to enable payment to subcontractors
- Undertake any other works as assigned by the Management.
Credit Controller
MsourcE (India) Private Limited (MphasiS, an HP company)
05.2010 - 05.2012
- Worked in Credit Control Department for a UK based Media Company
- Managed the customers' accounts (through Aptos)
- Followed up with PA customers by emails and calls for the outstanding debts due
- Provided invoice copies to customers
- Adept at handling customer queries
- Liaising with customers, clients and colleagues
- Responsible for updating customer details such as change of address, purchase orders, contact details, new account creation and credit checks
- Even worked as Sales Ledger Officer in Sales Ledger Department
- Coding, posting and matching the money received in various bank account for different ledgers
- Accounting for the payment received in client's bank account.
Education
Master of Business Administration - Finance and Accounting
Sikkim Manipal University
Manipal, KA01.2012
Bachelor of Commerce - Finance
St. Aloysius Degree College
Mangalore, KA01.2010
Secondary PU College -
St. Aloysius PU College
Mangalore, KA01.2007
Skills
- Client Account Management
- Operational Support
- Contract Management
- Project Management
- Invoicing
- Bookkeeping
- General Office Administration
- Facility Management
- Customer Relationship Building
- Outstanding Customer Service
- Performance Management
- Customer Rapport
- Order Management
- Account Management
- Order Processing
Professional overview
Demonstrates initiative and self-reliance in a fast paced, collaborative working environment. Enthusiastic and people-oriented with an adaptable teamwork approach. Solid understanding of business requirements and technical solutions, strong interpersonal and communications skills and proven ability to get results with a minimum of supervision. Exposure horizon not limited to Operations management (Team and People management) and Process management. Achieves accelerated growth in an environment which promotes continuous learning and to be attached with a growth-oriented organization that promotes continuous skill development.
Personal Information
Date of Birth: 05/16/89
Timeline
Assistant Manager - Finance & Accounting
Infosys BPM Limited
05.2020 - Current
Assistant Manager - F&A Operations
IBM INDIA PVT.LTD.
01.2013 - 05.2020
Store & Purchase in charge
Vishal Enterprises Limited (Builders & Developers)
05.2012 - 09.2012
Credit Controller
MsourcE (India) Private Limited (MphasiS, an HP company)
05.2010 - 05.2012
Master of Business Administration - Finance and Accounting
Sikkim Manipal University
Bachelor of Commerce - Finance
St. Aloysius Degree College
Secondary PU College -
St. Aloysius PU College