Allan Fernandes
Mumbai
Summary
Dynamic logistics specialist with a proven track record at DHL Global Forwarding Freight, excelling in data analysis and stakeholder engagement. Recognized for maintaining high-quality work and implementing process improvements. A quick learner with strong customer service skills, adept at fostering relationships and driving team success.
Overview
6
6
years of professional experience
Work History
Specialist
DHL Global Forwarding Freight
Mumbai
10.2022 - Current
- Started working in DHL as a Senior Process Associate where in I was responsible for tracking all shipments from order receiving to delivery
- Incase of change in ETA, checking for RCA from partners and update new ETA in the tracking system
- Provide support in creating daily/weekly/monthly KPI data as per the service contract
- Implementation of logistics principles and practices in my daily work tasks
- Created a good trust and rapport with our ITDS business partners
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Organized client meetings to provide process updates.
- Conducted regular meetings with colleagues to review progress and address any concerns.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.Maintained positive working relationship with fellow staff and management.
- Worked with cross-functional teams to achieve goals.
- Achievements @ DHL
- Received appreciation from the Business partner in the absence of our TL in maintaining quality of work
- Received an SOM for quality of work and error free processing
- Taking part in cultural activities.
Customer Service Agent
FirstSource Solutions Limited
Mumbai
01.2022 - 10.2022
- Worked for a chat process for north America region
- Selling and upselling of sim cards and telecom services
- Technical troubleshooting and scheduling
- Informed customers about potential service upgrades, new services and account changes.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Barista Trainer, Coffee Master
Tata Starbucks Private Limited
Mumbai
03.2019 - 11.2021
- Created complex, hand-crafted beverages based upon customer preferences.
- Listened to customer desires and needs to recommend optimal products.
- Implemented feedback from customers to improve service quality and menu offerings.
- Handled inventory, including ordering supplies, stocking products, and conducting regular inventory checks.
- Obtained and organized manuals, guides and visual materials for development and training purposes.
- Taught team members how to make latest drinks and correctly perform new procedures.
Education
BA - Psychology and Economics
University of Mumbai
Mumbai01.2021
HSC - Science
Satyawati Soiru Angle Higher Secondary School
Goa01.2015
SSC -
Sacred Heart Boys' High School
Mumbai01.2013
Skills
- Microsoft Applications
- Excel
- Word
- Powerpoint
- Agility
- Quick learner
- Data analysis
- Customer service
- Conflict resolution
- Stakeholder engagement
Timeline
Specialist
DHL Global Forwarding Freight
10.2022 - Current
Customer Service Agent
FirstSource Solutions Limited
01.2022 - 10.2022
Barista Trainer, Coffee Master
Tata Starbucks Private Limited
03.2019 - 11.2021
BA - Psychology and Economics
University of Mumbai
HSC - Science
Satyawati Soiru Angle Higher Secondary School
SSC -
Sacred Heart Boys' High School
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