Poised and customer-focused hospitality professional holding a Diploma in Aviation and Hospitality Management, with hands-on experience in luxury hotel environments. Currently working as a Senior Restaurant Hostess at ITC Grand Goa, A Luxury Hotel and Spa, delivering high standards of guest service, front-of-house operations, and personalized hospitality experiences. Known for professionalism, refined communication, calmness under pressure, and strong attention to detail. Passionate about creating memorable guest journeys while upholding service excellence, grooming standards, and brand values in premium hospitality settings.
Open To Work
Hi, I’m
Allana Geraldine Rodrigues
Hospitality
Goa,GA
Summary
Overview
1
year of professional experience
2
Certifications
2
Languages
Work History
ITC Grand Goa, A Luxury Hotel and Spa
Senior Restaurant Hostess
05.2025 - Current
Job overview
- Graciously welcome VIP and distinguished guests, ensuring a refined, personalized, and memorable dining experience.
- Manage guest reservations and seating arrangements to maintain smooth operations and an elegant dining ambience.
- Deliver attentive and discreet service by understanding and responding to guests’ individual preferences and special requests.
- Coordinate closely with service and kitchen teams to ensure seamless guest flow and satisfaction.
- Guide and support junior staff in maintaining luxury service standards, grooming, and professional conduct.
Planet Hollywood Hotel
Intern – Hospitality Operations
01.2025 - 02.2025
Job overview
- Assisted in daily hotel and restaurant operations with a strong focus on guest satisfaction.
- Supported guest check-ins, reservations, and special requests in a professional manner.
- Interacted with guests to ensure comfort and promptly communicated requirements to relevant departments.
- Assisted food and beverage service teams during peak hours while maintaining hygiene and safety standards.
- Addressed guest concerns politely and efficiently in a fast-paced hospitality environment.
Education
Gryphon AcademyGoa
Diploma from Aviation and Hospitality Management
04.2025
University Overview
Pope John XXIII Higher Secondary School, Don BoscoQuepem, Goa
XII Higher Secondary from Arts
04.2024
University Overview
Skills
Guest Service Excellence
Front Desk & Reception Operations
Food & Beverage Service
Guest Relations & Complaint Handling
Safety, Hygiene & Hospitality Compliance
Professional Presentation & Grooming
Reservation & Seating Management
English & Hindi Communication
Certification
Diploma Certificate in Aviation and Hospitality Management – Gryphon Academy
PERSONAL ATTRIBUTES
PERSONAL ATTRIBUTES
- Calm and composed under pressure
- Warm, professional, and approachable
- Strong guest-focused mindset
- Empathetic and service-oriented
- Reliable, punctual, and disciplined
- Adaptable to fast-paced luxury environments
- Strong work ethic and integrity
Timeline
Senior Restaurant Hostess
ITC Grand Goa, A Luxury Hotel and Spa
05.2025 - Current
Intern – Hospitality Operations
Planet Hollywood Hotel
01.2025 - 02.2025
Gryphon Academy
Diploma from Aviation and Hospitality Management
Pope John XXIII Higher Secondary School, Don Bosco
XII Higher Secondary from Arts