Alley Porter
Indianapolis
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Front Desk Agent
White Lodging Services Corporation (312)494-9301
Indianapolis, IN
08.2025 - Current
- Managed front desk operations, ensuring seamless guest check-in and check-out processes.
- Coordinated reservations and room assignments using property management systems.
- Provided exceptional customer service, resolving guest inquiries and issues efficiently.
- Trained new staff on front desk procedures and best practices for enhancing guest experience.
- Conducted regular audits of front desk transactions to ensure compliance with company policies.
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
Server
Aristocrat Restaurant
Indianapolis, Indiana
06.2025 - Current
- Provided excellent customer service to ensure satisfaction.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Fitness Coordinator
Corewell Health
Hastings, Michigan
12.2024 - 06.2025
- Set up displays showcasing new equipment or promotional items related to physical fitness.
- Advised customers on various health topics such as weight loss strategies or injury prevention techniques.
- Developed and implemented fitness programs for members of all ages and abilities.
- Scheduled appointments with customers for personal training sessions or other services available at the facility.
- Performed equipment maintenance duties such as cleaning machines, replacing parts, and ensuring safety features are in working order.
- Enforced safety regulations within the gym environment by monitoring customer behavior.
- Coordinated special events such as marathons or charity fundraising activities related to physical fitness.
- Collaborated with other staff members to design marketing campaigns for fitness services or products offered at the facility.
- Provided CPR and AED certification classes for employees and customers.
- Assisted with the development of membership packages to promote new program offerings.
- Maintained records of individual client progress and reported results to management team.
- Managed and oversaw recreation and fitness facilities, checking area cleanliness and safety.
Server
Applebee's
Hastings, Michigan
08.2024 - 06.2025
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Uphold high standards of sanitation in accordance with health department regulations.
- Took orders from customers accurately and in a timely manner.
- Stayed informed about daily specials, new menu items, promotions.
Server
Cracker Barrel
Stevensville, Michigan
12.2023 - 07.2024
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Uphold high standards of sanitation in accordance with health department regulations.
- Worked with and created a positive and exciting experience for guests
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Provided excellent customer service to ensure satisfaction.
Manager of Operations
CK Catering
Benton Harbor, Michigan
06.2022 - 07.2024
- Maintained effective communication between staff members by providing guidance on tasks and projects or addressing any concerns they may have had about their work environment or job duties.
- Planned and coordinated logistics for large-scale events or conferences.
- Conducted regular audits of employee performance and provided feedback on areas that needed improvement.
- Implemented clear goals for each employee and tracked his or her progress carefully, providing support, and assistance whenever it was needed.
Education
Exercise Science
Kellogg Community College
Battle Creek, MIExercise Science
Grand Rapids Community College
Grand Rapids, MICertification - Personal Training
Skills
- Customer service
- Team collaboration
- Point of sale systems
- Communication skills
- Time management
- Sales techniques
- Memory retention
- Positive and professional
- Appointment scheduling customer service support word and excel proficient
Certification
Cpr certified
Timeline
Front Desk Agent
White Lodging Services Corporation (312)494-9301
08.2025 - Current
Server
Aristocrat Restaurant
06.2025 - Current
Fitness Coordinator
Corewell Health
12.2024 - 06.2025
Server
Applebee's
08.2024 - 06.2025
Server
Cracker Barrel
12.2023 - 07.2024
Manager of Operations
CK Catering
06.2022 - 07.2024
Exercise Science
Kellogg Community College
Exercise Science
Grand Rapids Community College