Allison Durnil
Grandview
Summary
Dynamic healthcare leader with extensive experience at Perry County Memorial Hospital, excelling in staff management and employee development. Proven track record in budget control and strategic goal setting, enhancing team performance and achieving departmental objectives. Skilled in HIPAA compliance and fostering a culture of continuous improvement through effective communication and collaboration.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
HIPAA compliance specialist with comprehensive knowledge of healthcare regulations and privacy practices. Proven ability to ensure adherence to legal standards and to drive team collaboration for optimal results. Strong skills in risk assessment, policy development, and staff training. Reliable and adaptable, consistently meeting evolving needs of organization.
Overview
15
15
years of professional experience
Work History
Director of HIM and Patient Registration/HIPAA Compliance Officer
Perry County Memorial Hospital
04.2022 - Current
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Negotiated favorable contracts with vendors for reduced costs and improved service quality.
- Evaluated employee performance objectively using established metrics, leading to fair compensation adjustments based on meritocracy principles.
- Assisted in recruiting, hiring and training of team members.
- Ensured full HIPAA compliance by conducting regular audits and reviewing policies and procedures.
- Conducted thorough investigations into reported incidents involving potential HIPAA violations, ensuring proper resolution and follow-up actions were taken.
- Collaborated with IT department for implementing strong security measures, safeguarding sensitive patient information.
- Developed and maintained up-to-date documentation of all HIPAA-related activities, ensuring accurate records were available for review.
- Educated employees on the importance of protecting patient privacy through regular workshops and written materials, promoting a culture of compliance throughout the company.
- Worked closely with legal counsel to address any potential breaches or violations, minimizing company liability.
- Maintained up-to-date knowledge of applicable laws and regulations.
- Collected detailed notes on investigations and other communication to adhere to legal requirements and enhance recordkeeping.
- Warned violators of infractions or penalties.
HIM Manager
Perry County Memorial Hospital
11.2020 - 04.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Inpatient Coder
Perry County Memorial Hospital
02.2019 - 11.2020
- Demonstrated expertise in various code sets including CPT, HCPCS Level II, ICD-10-CM/PCS codes while maintaining certification as an Inpatient Coder.
- Maintained compliance with industry standards and regulatory guidelines through continuous education on updates to ICD-10-CM/PCS codes and Coding Clinic guidance.
- Reduced claim denials by proactively resolving billing discrepancies prior to submission, working closely with billing teams when necessary.
- Resourcefully used various coding books, procedure manuals, and on-line encoders.
- Reviewed patient charts to better understand health histories, diagnoses, and treatments.
- Interacted with physicians and other healthcare staff to ask questions regarding patient services.
- Communicated with insurance companies to research and resolved coding discrepancies.
- Utilized active listening, interpersonal, and telephone etiquette skills when communicating with others.
- Performed on-site coding audits to determine accuracy and compliance with coding guidelines.
- Utilized electronic medical record systems to store, retrieve and process patient data.
- Scanned and uploaded medical records into electronic medical records system.
- Assisted in training new staff on medical record processing and filing procedures.
Licensed Insurance Agent/Customer Service Representative
Martin-Serrin Insurance Agency
10.2012 - 12.2014
- Calculated quotes and educated potential clients on insurance options.
- Established trust with clients through transparent communication regarding policy costs, coverages, exclusions, limitations, endorsements or riders available upon request.
- Streamlined the claims process for clients, ensuring prompt resolution and payment of claims.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Met with customers to provide information about available products and policies.
- Collected premiums on or before effective date of coverage.
- Conducted annual reviews of existing policies to update information.
- Maintained up-to-date knowledge of product and service changes.
Insurance Pre-authorization/Patient Registration
Riverview Surgery Center
05.2011 - 10.2012
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Organized and detail-oriented with a strong work ethic.
Release of Information Technician/Outpatient Coder
Perry County Memorial Hospital
10.2009 - 05.2011
- Ensured data integrity by closely reviewing requested records for accuracy before releasing them to requesters.
- Safeguarded patient privacy by consistently verifying requestor identity and authorization prior to releasing any confidential information.
- Assisted in the implementation of electronic health record systems to streamline the release of information process and improve overall efficiency.
- Processed high volumes of medical records requests by efficiently utilizing electronic health record systems and maintaining strict adherence to HIPAA guidelines.
- Maintained thorough knowledge of federal, state, and institutional regulations governing the release of patient information, ensuring compliance at all times.
- Maintained a high degree of accuracy when processing sensitive requests such as subpoenas, court orders, and law enforcement inquiries.
- Handled phone calls from attorneys, insurance companies and patients.
- Completed certifications and notarization of documents for court and legal purposes.
- Utilized electronic medical record systems to store, retrieve and process patient data.
- Scanned and uploaded medical records into electronic medical records system.
- Tracked and monitored requests for medical records release.
- Participated in continuing education opportunities to maintain professional growth and stay current with best practices in outpatient coding.
- Correctly coded and billed medical claims for various hospital and nursing facilities.
Education
Master of Science - Healthcare Administration
University of Southern Indiana
Evansville, IN05-2024
Bachelor of Science - Health Services
University of Southern Indiana
Evansville, IN12-2001
Associate of Science - Health Information Management
Vincennes University
Vincennes, IN05-1998
Skills
- Strategic Planning
- Team Leadership
- Employee development
- Goal setting
- Budget control
- Hiring and retention
- Decision-making
Certifications
American Health Information Management Association - Registered Health Information Technician
Ceritified October 1998
Timeline
Director of HIM and Patient Registration/HIPAA Compliance Officer
Perry County Memorial Hospital
04.2022 - Current
HIM Manager
Perry County Memorial Hospital
11.2020 - 04.2022
Inpatient Coder
Perry County Memorial Hospital
02.2019 - 11.2020
Licensed Insurance Agent/Customer Service Representative
Martin-Serrin Insurance Agency
10.2012 - 12.2014
Insurance Pre-authorization/Patient Registration
Riverview Surgery Center
05.2011 - 10.2012
Release of Information Technician/Outpatient Coder
Perry County Memorial Hospital
10.2009 - 05.2011
Master of Science - Healthcare Administration
University of Southern Indiana
Bachelor of Science - Health Services
University of Southern Indiana
Associate of Science - Health Information Management
Vincennes University
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