Summary
Overview
Work History
Education
Skills
Timeline
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Allison Purcell

Nappanee

Summary

Dynamic manager with a proven track record at McDonald's, excelling in customer service and team leadership. Enhanced operational efficiency through strategic planning and effective conflict resolution. Skilled in time management and relationship building, fostering a motivated workforce that consistently achieved departmental goals. Committed to delivering high-quality service and improving team performance.

Professional server with high standards and strong track record of delivering exceptional dining experiences. Skilled in customer service, order accuracy, and multitasking in fast-paced environments. Known for effective teamwork, adaptability, and maintaining positive atmosphere even during peak hours. Thrives on achieving results and ensuring guest satisfaction.

Professional factory worker with proven experience in manufacturing and production environments. Strong ability to operate machinery, adhere to safety standards, and maintain efficient workflows. Team-oriented, dependable, and adaptable to changing demands. Known for consistency in quality, punctuality, and contribution to team goals.

Overview

2024
2024
years of professional experience

Work History

Manager

Mcdonalds
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Improved safety procedures to create safe working conditions for workers.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.

Dairy Queen

Shift Lead
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

Waitress

Texas Roadhouse
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Collaborated with team members to consistently provide efficient service during peak hours.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.

Production Line Worker

Forest River
08.2020 - 04.2023
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Improved safety procedures to create safe working conditions for workers.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.

Education

Northwood Highschool
Nappanee Indiana

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Goal setting
  • Task delegation
  • Complex Problem-solving
  • Relationship building
  • Customer relationship management (CRM)

Timeline

Production Line Worker

Forest River
08.2020 - 04.2023

Manager

Mcdonalds

Dairy Queen

Shift Lead

Waitress

Texas Roadhouse

Northwood Highschool

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Allison Purcell