ALLWIN A S
Dubai
Summary
Customer-oriented and proactive professional with over 3 years of experience in sales and retail merchandising in the UAE. Proven ability to provide exceptional customer service, resolve issues efficiently, and maintain high customer satisfaction. Seeking a customer service role to leverage strong communication, problem-solving, and interpersonal skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Van Salesman
United Investment Group
Dubai
01.2024 - Current
- Built strong customer relationships through regular visits and reliable service.
- Responded promptly to customer inquiries and resolved complaints efficiently.
- Ensured customer needs were met through personalized product recommendations and timely deliveries.
- Collected feedback and reported customer preferences to the team for service improvement.
Customer Service & Merchandiser
Lulu Hypermarket
Silicon Oasis
01.2022 - 01.2023
- Provided support to customers with product inquiries and complaints.
- Ensured customers had a positive shopping experience by maintaining clean and well-stocked displays.
- Communicated effectively with store management and addressed concerns regarding product availability.
Customer Experience Associate
Carrefour Hypermarket
Al Zahia, Sharjah
06.2021 - 02.2022
- Trained in-store workers in customer handling and improved customer satisfaction scores by 28%.
- Assisted customers with locating products, returns, and purchases.
- Handled escalated issues with professionalism, ensuring positive resolutions.
Education
Bachelor of Technology - Electronics and Communication
Rajarajdhani Institute of Engineering and Technology
IndiaHigher Secondary Education -
SMV Govt Boys HSS
TrivandrumSecondary Education -
Sr. Elizabeth Joel CSI English Medium Higher Secondary School
AttingalSkills
- Conflict resolution
- Complaint handling
- Customer engagement
- Customer retention
- Active listening
- Clear communication
- Empathy
- Patience
- Product knowledge
- Problem solving
- Time management
- Multitasking
- CRM software familiarity
- Microsoft Office
Certification
Valid UAE Driving License, 2023
Languages
- English
- Malayalam
Personal Information
Nationality: Indian
Languages
Malayalam
First Language
English
Intermediate (B1)
B1
Hindi
Intermediate (B1)
B1
Timeline
Van Salesman
United Investment Group
01.2024 - Current
Customer Service & Merchandiser
Lulu Hypermarket
01.2022 - 01.2023
Customer Experience Associate
Carrefour Hypermarket
06.2021 - 02.2022
Bachelor of Technology - Electronics and Communication
Rajarajdhani Institute of Engineering and Technology
Higher Secondary Education -
SMV Govt Boys HSS
Secondary Education -
Sr. Elizabeth Joel CSI English Medium Higher Secondary School
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