Allwyn Fernando Raj

Team Management:

• Aligned the team with organizational objectives with company mission to increase business growth and integrate work strategies.
• Hired and managed employees to maximize productivity while training staff on best practices and protocols.
• Identified opportunities to improve business process flows and productivity by conducting VSM activities & workshops.
• Established performance goals for department and provided methods & feedback for reaching milestones.
• Streamlined operations to maximize business efficiency and profits.
• Anticipate & plan for new business.
• Manage attrition and absenteeism.
• Ensure adherence to Quality norms, SLA, Compliances and processes.

Customer Relationship Management:

• Build and maintain trusted relationships with stakeholder(s).
• Be seen as a “go to” resource that stakeholder wants to bring back for future engagements.

Knowledge Management:

• Assist in creating Project related materials (deliverables, solutions, industry best practices, SOP's and other knowledge artifacts) to Cognizant's knowledge management repository.

Engagement Delivery & Governance:

• Develop and managing project plan(s) as needed.
• Identify and manage engagement risks for area of responsibility.
• Independent of close supervision, develop high quality deliverables. Proactively share ongoing point of view and perspectives based on experience/expertise.
• Develop governance and communication plans that facilitate smooth delivery of project.
• Provide engagement lead with consistent and frequent updates through written and verbal communications.
• Effectively track and/or escalate project risks and issues.

Platform/Tool Implementation & Automations:

• Driven Implementations on organizational specific application cognizant learn (i.e. Sum Total Learning management system), by performing all functional specific validations, Sanity testing, User acceptance testing etc.
• Driven Implementations on new process specific applications Pro-C, that helps in end to end tracking mechanism of the process.
• Driven Implementations on organizational specific application Servicenow tool, by performing all functional specific validations, Sanity testing, User acceptance testing etc. Also provided valuable inputs challenges & enhancements to shape up the tool better.
• Automated certain processes that reduced the manual workload with help of RPA Team.

These activities could include: Requirements Gathering, Business Analysis, business modeling techniques to represent and graphically.

• Demonstrated exceptional requirement gathering techniques with minimal direction from engagement management.
• Design, conduct and facilitate requirements sessions.
• Review and analyze relevant documentation to ensure the understanding of an organizations function and capabilities.
• Logically structure recommendations and supporting data to formulate a solid, logical and understandable business case.
• Utilize appropriate business modeling techniques to represent and graphically depict various activities, processes and data, These could include: Business process modeling & Process flow modeling.

• Established and cultivated solid business relationships with new or existing customers.
• Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
• Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
• Demonstrated products to show potential customers benefits and advantages and encourage purchases.