Summary
Overview
Accomplishments
Additional Information
Timeline
Work History
Education
Skills
Software
Languages
IT Security
Hi, I’m

Allwyn Pradip

Chengalpattu,Tamil Nadu

Summary

16+ years of full-time professional experience in the IT industry with sound problem-solving, planning, and decision-making capabilities

Overview

18
years of professional experience
5

Managing Global SAAS application

12

Managing 24X7 Support

15

Managerial Experience

Accomplishments

  • Took the team remote within a week during pandemic without any service degradation
  • Standardisation of entire alert process for Freshworks application on microservices
  • Implemented incident management and monitoring processes to identify and mitigate issues proactively, resulting in a 40% reduction in incidents
  • Conducted root cause analysis and post-incident reviews to identify areas for improvement and implement corrective actions
  • Collaborated with cross-functional teams to develop and implement disaster recovery and business continuity plans
  • Led the adoption of best practices in SRE and DevOps, resulting in improved product quality and faster time to market.
  • Reduce the total IT expenditure cost yearly by 40% Migration of NOC from Greece, UK to Chennai
  • Successfully implementation of ISO 27001, ISO 9001, ISO 22301
  • Setup & Implementation of Infrastructure monitoring to Check_MK with 7000+ nodes
  • Hired back as a Manager for the team within a short span of 3 months.
  • Reviewed and assessed architecture design, implementation, testing and deployment needs to identify project requirements and costs.

Additional Information

Implementation of ISO Certification

  • Information Security (ISO 27001 :2013)
  • Quality Management (ISO 9001 :2015)
  • Business Continuity (ISO 27301 :2012)

Timeline

Sr Engineering Manager – SRE

ALATION
2023.09 - Current (1 year & 8 months)

Sr Manager Engineering

FRESHWORKS
2019.09 - 2023.08 (3 years & 11 months)

IT Manager

KARIX MOBILE
2012.02 - 2019.09 (7 years & 7 months)

IT Project Coordinator

VERIZON DATA SERVICES
2011.07 - 2012.02 (7 months)

Team Lead NOC

AIR2WEB INC
2009.07 - 2011.10 (2 years & 3 months)

Specialist Engineer

HCL TECHNOLOGIES LTD
08.2006 - 03.2009

ANNA UNIVERSITY

Bachelor of Technology from Information Technology

Work History

ALATION
Chennai, TamilNadu

Sr Engineering Manager – SRE
2023.09 - Current (1 year & 8 months)

Job overview

  • Implemented an internal AI model to automate manual work, resulting in a 40% reduction in resolution time for events, thereby increasing efficiency and productivity
  • Established and lead SRE processes and procedures, including incident and change management, to ensure seamless operations and efficient issue resolution for Alation's cloud-based systems
  • Setup and lead a team of SRE engineers in a 24/7 environment, responsible for designing, building, and operating scalable, secure, and reliable cloud-based systems in AWS, ensuring high-quality delivery and excellent customer experience
  • Collaborate with cross-functional teams to develop and implement strategic plans, driving business outcomes and reducing total IT expenditure costs by 20%
  • Develop and maintain metrics-driven processes to ensure efficient operations, achieving a 20% decrease in operational costs and a 30% increase in throughput, and providing data-driven insights for business decision-making
  • Design and develop complex systems, including data pipelines, data warehousing, and business intelligence solutions, to drive data-driven decision-making and improve customer experience for Alation's clients
  • Manage costs, capacity planning, and performance analysis on the Production environment to ensure efficient use of resources, optimize system performance, and minimize downtime
  • Ensure the smooth operation of cloud-based systems in AWS, including monitoring, troubleshooting, and resolving issues in a timely and efficient manner, to maintain high availability and performance for Alation's customers.

FRESHWORKS
Chennai, TamilNadu

Sr Manager Engineering
2019.09 - 2023.08 (3 years & 11 months)

Job overview

  • Advocate for the adoption of SRE practices across development, operational, and product teams to align the delivery of technology services and solutions
  • Implemented process improvement initiatives to optimize operations and boost efficiency, resulting in a 20% decrease in operational costs
  • Managed a team of 50 engineers in a 24/7 environment, overseeing company wide application hosted in AWS
  • Established accountability at the organizational level by implementing well-defined processes, metrics, and goals for process quality
  • Deployed automation solutions to minimize manual work and enhance productivity, leading to a 30% increase in throughput
  • Developed metrics-driven processes to ensure that service quality targets were achieved
  • Provided architectural and practical guidance to software development teams to improve resiliency, efficiency, performance, and costs
  • Collaborated with cross-functional teams to create and execute strategic plans to achieve organizational objectives
  • Designed and developed complex Apex triggers and classes to automate business processes and enhance system functionality
  • Provided expert guidance on configuration, customization, and workflow automation to meet diverse business requirements
  • Developed comprehensive reports and dashboards, enabling data-driven decision-making for stakeholders at all levels
  • Oversaw the release management process, ensuring smooth deployments and minimizing downtime.

KARIX MOBILE
Chennai, TamilNadu

IT Manager
2012.02 - 2019.09 (7 years & 7 months)

Job overview

  • Prepare and manage the overall budget for the IT expenditure (CAPX + OPEX) for the financial year
  • Vendor review and Negotiation for the IT purchases
  • Optimize the entire infrastructure to work at its maximum efficiency
  • Team yearly performance and appraisal review for the IT team Information Security
  • Keeps users informed by preparing performance reports; communicating system status
  • Responsible for the operation of Internal Data centre
  • Successfully Implemented from initiation to completion of ISO Certifications
  • Handel customer Infosec audits from all Bank and insurance companies in India (e.g SBI, HDFC, Kotak, National Information centre (NIC), BSE, NSE, ICCI Pro, CanaraHSBC)
  • Risk assessment and gap assessment for the projects and as part of the ISO certificate Implementing of Infosec Tools (SIEM, Audit Automation and governance, Company Policy)
  • Vulnerability assessment (Nessus, Acunetix) on OSWAP top 10
  • Internal audit for all ISO standards
  • External Customer ISO 27001 Audits (Financial Institutions)
  • Recognizes problems by identifying abnormalities; reporting violations Implements security improvements by assessing current situation; evaluating trends; anticipating requirements
  • Determines security violations and inefficiencies by conducting periodic audits
  • Project Management
  • Worked as Project Manager handling the complete program life cycle
  • Management of client expectations, communication and reporting metrics (AMEX, , Discovery, U.S Cellular, Verizon)
  • Help the product management team in designing better products by communicating market realities and expectations
  • New client kickoff Call, assisting the client with the product setup and working on new customer requirement
  • Managing Client interaction and Client Relationship with stakeholders
  • Lead a 24x7 technical support team for global support/application development teams
  • Proficient in SQL and UNIX with hands-on experience in system performance tuning and optimization
  • NOC Operations
  • Managed incident/problem, change/release management, and enhancements for production support activities
  • Set up servers for production using Dell PowerEdge and HP ProLiant
  • Managed VMware EsXi and storage, and worked with global application development teams to ensure adequate support
  • Monitored all major solutions activities using Check_mk, Nagios, Zabbix, Icinga, Site Scope, Ip Monitor, and Netcool
  • Provided technical expertise on production incidence and escalation and implemented automation and monitoring using Python and Shell Scripting
  • Defined processes and provided tools for effective management of application health checks
  • Worked with HR and senior management to execute measurement, reward/recognition, and compensation plans
  • Ensured technical knowledge transfer and training from vendors to the Technology Infrastructure and Operations teams.

VERIZON DATA SERVICES
Chennai, TamilNadu

IT Project Coordinator
2011.07 - 2012.02 (7 months)

Job overview

  • Managed a million-dollar project that required planning, tracking, and implementation of Verizon digital media services in Testing, UAT, Pre-Production/Staging, and Production environments
  • Coordinated with development and testing teams to ensure project milestones were met and variables were tracked
  • Provided status reporting to senior management on project progress and milestones
  • Developed and deployed servers and applications on Linux environments
  • Set and deployed project milestones to match company product release plans
  • Tracked project milestones and ensured timely completion of tasks
  • Coordinated with cross-functional teams to ensure successful project delivery
  • Communicated project status and progress to senior management and stakeholders
  • Ensured effective communication among team members to achieve project goals.

AIR2WEB INC
Chennai, TamilNadu

Team Lead NOC
2009.07 - 2011.10 (2 years & 3 months)

Job overview

  • Managed incident/problem, change/release management, and enhancements for production support activities
  • Set up servers for production using Dell PowerEdge and HP ProLiant
  • Managed VMware EsXi and storage, and worked with global application development teams to ensure adequate support
  • Monitored all major solutions activities using Check_mk, Nagios, Zabbix, Icinga, Site Scope, Ip Monitor, and Netcool
  • Provided technical expertise on production incidence and escalation and implemented automation and monitoring using Python and Shell Scripting
  • Defined processes and provided tools for effective management of application health checks
  • Worked with HR and senior management to execute measurement, reward/recognition, and compensation plans
  • Ensured technical knowledge transfer and training from vendors to the Technology Infrastructure and Operations teams.

HCL TECHNOLOGIES LTD
Chennai, TamilNadu

Specialist Engineer
08.2006 - 03.2009

Job overview

  • Provided technical assistance to customers with issues related to internet, home networks, and wireless networks for a leading ISP service provider, AT&T
  • Coached new hires on process and technical knowledge needed for their role and handled technical assistance for a team of 12 members
  • Experience in installing, configuring, and troubleshooting Windows and Linux systems.

Education

ANNA UNIVERSITY
Chennai, India

Bachelor of Technology from Information Technology
01.2006

Skills

  • Dockers
  • Kubernetes
  • AI pipeline with Automation
  • Amazon Web Services (AWS)
  • GitOps
  • Terraform

Ansible

  • CloudFormation
  • Prometheus & Grafana
  • RDS
  • Python
  • Javascript
  • Lowcode / No code platform setup and implementation
  • (IT) Service Management Foundation (ITIL V3)
  • Project management experience
  • Agile Scrum Foundation
  • Prince 2 Foundation & practitioner

Software

Jira Suit

Freshworks Suits

Kubernetes

AWS

Linux

SQL

Redis

Languages

Hindi
Bilingual or Proficient (C2)
Tamil
Advanced (C1)

IT Security

Had developed and implemented the IT Secutiy, and quality certification along with Business continiuty certification.

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Allwyn Pradip