Summary
Overview
Work History
Education
Skills
Accomplishments
Personal Details
Timeline
Generic

ALLWYN S

Bangalore

Summary

Dynamic Director at Worldline with a proven track record in revenue generation and partner relationship management. Expert in payment processing, I successfully led teams to exceed targets and enhance customer satisfaction. Passionate about market expansion, I secured key partnerships that significantly boosted company growth.

Overview

23
23
years of professional experience

Work History

Director

Worldline
Bangalore
06.2010 - Current
  • Currently Positioned as Director and handling DCC & VAS business (Banking Products like sEmbedded Payments, Aggregator Business, ERP Alliances, Payment Gateway for South, West & East India).
  • Managing 10 ASM's for generating revenue and customer centric operations & ensuring the customer satisfaction by achieving delivery & service quality norms across South, East & West of India.
  • Coordinating with Bank managers and regional teams for new acquisition of HNI clients.
  • Ensuring that highest service standards are maintained for servicing of clients and maintaining minimum turn-around time.
  • Leading & supervising a team of Sales Executives and assisting them in achieving targets.
  • Conducting business analysis of assigned portfolio on a monthly average business and profit to bank and Company.
  • Conducted workshops with associated bank sales team on product sales.
  • Utilizing client feedback & personal network to develop marketing intelligence for generating leads.
  • Monitoring overall operations of the branch; planning and achieving set branch targets from time to time.
  • Secured key partnerships that contributed to the company's overall growth strategy and market reach.

Zonal Sales Manager

Worldline India
Bangalore
01.2023 - 07.2024
  • Enhanced communication between departments by initiating regular meetings to discuss ongoing projects, upcoming deadlines, goals achievements, and challenges faced.
  • Managed a diverse portfolio of accounts, ensuring consistent revenue generation from multiple sources.
  • Identified potential areas of growth within existing markets by analyzing sales data patterns.

Associate Director

Worldline
Bangalore
07.2022 - 01.2023
  • Led teams of up to 4 Area Sales Managers, supervising daily performance as well as training and improvement plans.
  • Established strong relationships with key industry partners, creating mutually beneficial opportunities for growth and collaboration.
  • Mentored junior staff members, providing guidance on professional development opportunities and career progression paths within the company.

Assistant Vice President

Worldline
Bangalore
07.2021 - 06.2022
  • Established a high-performance culture within the team by setting clear expectations and providing regular feedback on individual performance contributions.
  • Optimized resource allocation by analyzing operational needs, reallocating resources as needed to maximize efficiency across all functions.
  • Fostered strong relationships with key clients, leading to repeat business and a significant increase in customer satisfaction ratings.
  • Led cross-functional teams to deliver successful projects on time and within budget, enhancing company reputation in the industry.

Regional Sales Manager

Worldline
Bangalore
01.2018 - 06.2021
  • Promoted to handle entire South with 4 Area Sales Manager and 12 field executives.
  • Promoted to the next level and given additional responsibility of handling Karnataka & Kerala.

Area Sales Manager

Worldline
Bangalore
06.2010 - 04.2015
  • Joined the company as Area Sales Manager managing DCC business for Karnataka.
  • Managed a successful sales team, consistently achieving and exceeding monthly sales targets.
  • Established strong relationships with key clients, resulting in increased customer retention and satisfaction.
  • Analyzed market trends and competitor activity to identify new business opportunities and areas for growth.

Project Office for Merchant Acquisition

MRL Posnet
Bangalore
07.2009 - 05.2010
  • Handling 12 Sales Associates for sign new Acquisitions from the retail segments.
  • Ensuring to build smooth relationship with all the 57 Corporation Banks in Bangalore.
  • Interacting with Corporation Bank Branch managers for opening of Current Account signed by the team and resolving queries arose.
  • Assign areas and monitor team on a daily basis.
  • Handling de-terminalization and chargeback process.
  • Monitoring reports updated by operation team on CRM.
  • Ensuring merchants are being trained on Risk and Fraud transactions done through Master and Visa.
  • Coordinating with back office and resolving queries raised at regular intervals.
  • Briefing merchants of Value added Services and marketing activity done during the season.
  • Generation of business reports.
  • Utilized excellent communication skills to resolve customer complaints promptly and professionally.
  • Enhanced customer satisfaction by providing exceptional service and product knowledge.

Relationship Manager Merchant Services

Axis Bank
Bangalore
09.2006 - 02.2008
  • Handled key merchants like ISTA, The Chancery Pavillion, Big Bazaar, Food Express Stores, Essar Telecom (The Mobile Store), C Krishnaiah Shetty & Sons, Navarathan Jewelers, Sri Krishna Diamonds & Jewelers, Fabmall (Aditya Birla Group Ltd).
  • Generation of Business by providing excellent service.
  • Handling Charge back Retrievals (south).
  • Co-coordinating with RCU Dept for Hold Payments of the merchants.
  • Co-coordinating with American Express for providing AMEX facility on Axis Bank Terminal.
  • Handling a sales team of 20 executives and coordinating with our channel partner in bringing new business to the company.
  • Coordinating with the branches for new business and resolving issued raised.
  • Appreciated for Signing Food Express Stores, Big Bazaar.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Built and maintained relationships with new and existing clients while providing high level of expertise.

Team Leader

I-Solutions India (Icici Bank)
Bangalore
09.2002 - 07.2006
  • Handling of 40 relationship executives with 4 team leaders for the incremental business on monthly basis.
  • Ensuring the team meets their given customers on a daily basis.
  • Coordinating and resolving queries raised at regular intervals.
  • Briefing merchants of marketing activity done during the season.
  • Generation of business reports.
  • Received an appreciation mail from WORLD SPACE for giving excellent service.
  • Appreciated for achieved 150% on monthly targets and showing incremental business on monthly basis over retail sectors.
  • Appreciated for Achieving 100% on monthly targets of showing incremental business on monthly basis in fuel sector.

Education

Bcom -

Kanpur University
Kanpur
03.2005

Skills

  • Business analysis
  • Revenue generation
  • Market expansion
  • Partner relationship management

Accomplishments

  • Appreciated for Signing Food Express Stores, Big Bazaar
  • Received an appreciation mail from WORLD SPACE for giving excellent service

Personal Details

  • Father's Name: Selvaraj Antony Vivia (Late)
  • Date of Birth: 08/15/82
  • Marital Status: Married

Timeline

Zonal Sales Manager

Worldline India
01.2023 - 07.2024

Associate Director

Worldline
07.2022 - 01.2023

Assistant Vice President

Worldline
07.2021 - 06.2022

Regional Sales Manager

Worldline
01.2018 - 06.2021

Director

Worldline
06.2010 - Current

Area Sales Manager

Worldline
06.2010 - 04.2015

Project Office for Merchant Acquisition

MRL Posnet
07.2009 - 05.2010

Relationship Manager Merchant Services

Axis Bank
09.2006 - 02.2008

Team Leader

I-Solutions India (Icici Bank)
09.2002 - 07.2006

Bcom -

Kanpur University

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ALLWYN S