Allwyn Vallado
Mumbai
Summary
Experienced Computer Science Professional with over three years of experience in a prestigious company, I am seeking a full-time position that presents professional challenges and leverages my interpersonal skills, time management, and problem-solving abilities. My background includes a thorough understanding of various tasks and a solid foundation in product knowledge, reporting, and team management systems. I am highly motivated to learn, grow, and excel in the industry, continually striving to contribute effectively and drive success.
Overview
9
9
years of professional experience
Work History
Strategic Account Manager
eClinicalWorks
Mumbai
03.2021 - Current
- Led requirements gathering and stakeholder interactions for the EMR line of business, ensuring a comprehensive understanding and alignment.
- Coordinated with development and testing teams to effectively implement requirements for successful setup of new hospitals.
- Analyzed key business metrics to identify factors influencing results and presented findings through detailed presentations.
- Directed task allocation, addressed team queries, and provided training to new resources during daily stand-ups.
- Recognized as a Star Performer within the first six months, earning accolades from senior management for outstanding performance.
Customer Service Specialist
Capita
Mumbai
08.2019 - 09.2020
- Delivered primary customer support to both internal and external clients, addressing and resolving their concerns effectively.
- Recommended products to customers, providing detailed explanations to facilitate informed decisions.
- Conducted internal audits to enhance team quality and performance.
- Managed various reports, including overall production, quality, and tracking reports.
- Trained new employees on processes and administered monthly knowledge tests to ensure ongoing proficiency.
- Supervised a team of 10 members, overseeing task allocation, daily stand-ups, and query resolution.
- Received an award for exceptional performance during tenure.
Senior Technician
Concentrix
Mumbai
07.2015 - 07.2016
- Prepared technical responses for requests for quotes, detailing costs, timeframes, and alternative solutions. Collaborated with vendors to source replacement components and resolve complex issues.
- Analyzed user problems by breaking them down, using test scripts, personal expertise, and probing questions. Identified and implemented effective troubleshooting methods for prompt issue resolution.
- Contributed to technology design, testing, and execution by providing research-based insights into product and process knowledge.
- Conducted internal audits to improve team quality and managed reporting tasks, including overall production, quality, and tracking reports.
- Trained new employees on processes and administered monthly knowledge tests to ensure team proficiency.
- Managed a team of 15 members, overseeing task allocation, daily stand-ups, and query resolution.
- Recognized with two awards during tenure for exceptional performance, earning accolades from senior management.
Education
Bachelor of Science - BS - Computer Science
D E Society's Kirti M Doongursee College of Arts Science & Commerce
Mumbai06.2019
Science, General Studies -
Wilson College Chowpatty
Mumbai05.2014
General Studies -
St. Anthony's High School
India06.2011
Skills
- SQL
- AGILE and Waterfall methodologies
- Project Management
- Business & Functional Requirements
- JIRA
- BRD & FRD
Languages
English
First Language
Timeline
Strategic Account Manager
eClinicalWorks
03.2021 - Current
Customer Service Specialist
Capita
08.2019 - 09.2020
Senior Technician
Concentrix
07.2015 - 07.2016
Bachelor of Science - BS - Computer Science
D E Society's Kirti M Doongursee College of Arts Science & Commerce
Science, General Studies -
Wilson College Chowpatty
General Studies -
St. Anthony's High School
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